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May 2023 by Katlynn H.
Major DISAPPOINTMENT with the SERVICE department. The two times I have had to drop my car off I have had to call towards the end of the day MYSELF to get a update/status of my vehicle. The most recent time I was supposed to get a shuttle to the dealer to get my car when finished. When they called and asked if I still needed one even after me stating when making the appointment and on the drop off envelope that I needed one. When they asked where I was located because they had to work me into the multiple other shuttles they had it sounded to be an inconvenience . So due to it sounding like an inconvenience I was thankfully able to find a way to get there. Another major issue that I have come across with them is you can almost NEVER get anyone on the phone for any reason I called 6-7 time in a hour period to try and schedule my appointment.
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December 2022 by Charlie M.
We decided to do a buyout of my wife's 2020 Sportage at the end of the lease. Our original dealer had been sold so we checked YELP before choosing another dealer. Bergey's had a slightly higher rating so we decided to use them . No big mystery as buyout $ were listed in the lease agreement plus a charge for lease conversion, doc fees and sales tax . Should have been a simple transaction. It took a while to set an appointment, I was told I needed to pay for an inspection of the vehicle which we maintained over the last three years. Spending $165 really was of no value to me . I was given an incorrect buyout $ amount because the finance guy ignored the fact that my final lease payment had been processed (I told him) by the bank. My bank check $ was too high, but I was told I would get a refund in a week.... actually took a month , and only after numerous emails...finance guy told me multiple times to contact KIA which wasted at least 4 hours of phone calls only to verify what I already knew, money was OWED by Bergey's. Planning to buy a 2024 model, but not going back there. They lost my future business.
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November 2022 by Stacey P.
Just picked up my Kia Soul this week, this will be the 4th Soul I've purchased from Bergey's Kia over the last decade. Sarah did a great job, and I always feel like I get a fair deal there. I'm set for a good few years now, but I'll be back to Bergey's when the time comes for #5!
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September 2022 by George G.
Stuart Rovner, Shaun Leonard, and Ryan Alderfer all made the car buying experience amazing. This is despite the terrible market due to the Chip shortage. They don't charge markups, push ridiculous accessory packages, or bait and switch. They're true and honest people - and a great dealership! They bought our 2019 Mazda CX-5 and used the positive lease equity towards a 2023 KIA Sportage X-Line in Jungle Green - a surprise early birthday present for my wife. The price (given the market) was excellent. Will definitely be customers for life.
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September 2022 by Jamie B.
10/10! I've had my best car buying experience from Bergey's Kia! Tony and the rest of the Bergey's Kia team made the process so efficient and smooth, they have set the bar so high for all my future purchases. In today's age where car dealers are price gouging everyone, Bergey's made the decision not to charge beyond the car's MSRP. That alone is worth driving to Bergey's to check them out. No hidden fees, no high pressure sales tactic, no anxiety! We picked up our car yesterday and everything was so efficient. I really felt that they valued our time and business. I cannot recommend them enough!
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August 2022 by Susan S.
I visited 2 other Kia dealers before Bergeys.The first two were ignorant and condescending which are noted in separate reviews.At BERGEY Kia I found professional kind salesman in every aspect of the sale. They were up front in their pricing and kind. Yes kind. I highly recommend BERGEY and will definitely feel secure in going there for service. No hidden charges, no Market Value Adjustment (West Chester Kia added in an additional $5000. Over MSRP). I love my new KIA and thank you from the bottom of my heart to Tony, Shawn, and Ryan. You all Rock!!!
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May 2022 by Brennan M.
Sarah Devereaux was amazing! We bought a Kia Sportage Hybrid from her for my daughter sight unseen and she made the process easy and seamless. I put down a deposit over the phone, the vehicle came in early, and when we picked it up, it was spotless and all the paperwork was ready and exactly what we agreed upon. Sarah is a pro, and I will look for a reason to deal with her again.
