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February 2024 by Tom Taft
Melissa Caporate is a super star. I was anxious about renting a van, and she calmed me down and was available with excellent answers when I had questions!
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January 2024 by William Gould
Colmar, PA location was a pleasure to work with.
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December 2023 by Laura
Our truck had well over 125,000 miles and was given to us to drive over 1150 miles from PA to Florida. The truck broke down in SC and we could have been in a serious accident with the broken wheel bearings. We lost over 7 hrs and had so much stress and a total inconvenience incurred that was a domino effect for the rest of the week. I would NEVER recommend using a UHAUL truck for a long move. Then they have the nerve to only provide a $200 credit. REALLY? I SHOULD BE GETTING A FULL REFUND FOR ALL THIS AND COULD HAVE BEEN A VERY SERIOUS OR DEADLY SITUATION.
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October 2023 by Paul D. Gordon
I rented twice from the Colmar PA location. Each time the process was arduous. I've set up U Haul truck rentals online for trucks in Pittsburgh numerous times. I do everything online, my driver goes and picks up the truck, returns it, no problem. At Colmar (September 2023) they said my driver could not pick up the truck without me being physically present to process payment. Ridiculous, but I drove over there. Yesterday, I was able to set everything up online and things appeared to be running normally until my driver (whose information was all uploaded online) got there to pick up the truck and had to fill out all his own paperwork, then pay for the truck with his own credit card. They told him my credit card was just to secure the reservation. Perhaps this would all be halfway understandable if I hadn't rented multiple trucks across the state with no problem. Shy away from Colmar U-Haul.
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September 2023 by SM Pantho
The manager on this location is very helpful and friendly. I forgot to catch his name tall dude with glasses and has long beard . Very very helpful and friendly I got a car dolly from them and it was my first time using it, they explained everything in details and gave me a demo to use it. Really great customer service!
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September 2023 by Mark Grande
Apparently, the U-Haul central servers were down for maintenance at noon on a Friday (August 25), making it nearly impossible to pick up my reserved trailer. This should not be a common practice. Despite this, the dealer was still able to give me the trailer. I was there way too long due to a central U-Haul problem/Practice.
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August 2023 by Tom Talty
They literally don't care. It's like you are a bother to them. The trailers I rented were fine. Just surprised with the lack of care or regard. These weren't regular employees. Both manager and owner. Just bothered by the business. I thought the first time was a fluke. It wasn't.
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August 2023 by Robert Jerman
i rent from the U Haul at Colmar PA frequently for 8 foot pick up trucks. the staff there is excellent, very friendly and very accommodating to last minute schedule issues... equipment was always in top shape, clean and functional
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August 2023 by MP Shirel
I loved that the equipment, a pickup and a trailer, were all ready to go by the time we checked-out. I like the ability to check-in prior to arriving, and to upload drivers license.
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August 2023 by Charles c
The general manager and his team were super helpful and friendly when I was there. Thank you.
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August 2023 by Hans M.
This outfit is a complete fraud and rip-of agency! I made payments for a storage unit thru my my Banks auto-payment system and the bank shows that the payments were indeed made! yet this outfit claims my payments are over due! I think this owner is a fraud manipulating the system so that he can sell the locker contents at public sale! he needs to be investigated by the authorities! He has done this on several occasions in the past! I have spoken with him personally and he has shown no interest in cooperation to resolve the issue!
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July 2023 by Kevin O
I have rented a trailer from this location twice in the past three weeks. The people working here were exceptionally helpful and made the transaction go smoothly. These are the type of people I would want to work with!! The trailer was clean and well maintained and the tech was helpful with hooking it to my truck.
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July 2023 by Edward Ragar
Always friendly. And never a problem. I use them a lot
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February 2023 by S Serafin
I have to say I was really surprised to have read such horrible reviews. My experience yesterday 02/07/23 was exceptional. I called, they had a van, I rented that van for 3 to 4 hours and I was in and out like that.Robert the onsite manager was great. I like that this is a center and not a dealer. Dealer locations to me are sketchy and scary. This place is spotless and they have a good assortment of vehicles available.As for storage I can't comment as I didn't rent a unit.Great place, definitely recommend.
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February 2023 by Deaone Mcneal
Huge shout out to Bruce! He was very helpful, very informative, and did a great job at making us feel like valued customers. Thanks again!
