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February 2024 by Bobby Davis Jr
Chapeman service was great. Brandon kept me in the loop when the insurance company had to get involved. Brandon made recommendations that would best serve my needs.
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February 2024 by Harry Delgado
The staff @ Chapman Ford in Columbia are top notch. Stop in and you won’t be disappointed.
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February 2024 by Alexa Carmona Valverio
Great experience! David was very helpful and honest. Definitely worth the 2 hour drive!
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February 2024 by Darryl Yarnes
Excellent experience very customer oriented from Anthony in sales to Keith in management highly recommended
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February 2024 by Bill Briegel
The General Manager Keith and the Product Specialist Anthony were awesome to deal with. I had a great buying experience.
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January 2024 by Sharon Shue
I bought my car new from Chapman 2018. Easier than trying to purchase a cell phone. I have had my car serviced at Chapman, oil changes, inspection , new tires.... I trust and appreciate the work they put into my vehicle. I would not go anywhere else. There is not a better dealship where we live...Apple is one we have used in the past . Not very efficient. Chapman operates in such a way that you feel they appreciate your business. Some businesses need to take notes.
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January 2024 by Mariano Garcia
I am satisfied with the service that was provided. Service teck kept me informed and made me feel comfortable.
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January 2024 by Laurin Britt
Denise is excellent friendly salesperson
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January 2024 by James E Barker
I arrived a little early for my scheduled service appointment and service advisor Brandon had my paperwork ready. He placed a paper floor mat in the vehicle, we discussed blended and pure synthetic oil types and then he took my vehicle into the writeup area. Service work was started at the scheduled time and finished within a reasonable time wile I waited in the waiting area. Not my first Ford vehicle but the first time having a vehicle serviced at Chapman Ford of Columbia, PA. The service work was done correctly without any complaints from me.
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January 2024 by Guillermo Rosado
Great service awsome staff thanks David for all ur help got my dream ride .
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January 2024 by Kevin Monroe
I bought a Bronco. These guys were great. Honored a deal with a fair price although they could have gotten more given a change in market conditions while waiting for delivery. They were fair and under what most other dealers were offering. They were also one of the few that would have honored the x-plan had I opted to build my own. Thanks!!
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January 2024 by Wes Wirl
Lifetime engine warranty with regular scheduled oil changes at this dealer is a major scam. No customer loyalty here, but all smiles as they rip you off. Get ready to pay double what an oil change should cost just so when you do have engine problems, they can charge you $170 to diagnose it with a $50 plug in diagnostic (a service offered for free at any auto parts store). Hey, at least you get a video at the end though!
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January 2024 by Randy Riggleman
I bought my Ford here. It was time to do a PA Inspection. I set the appointment up online. Day of appointment it was clear the dealer did not know what I wanted done. I had to explain it. Then they didn’t know I requested the shuttle service. Finally, they advertise a video showing the technician performing the service. They failed. Also, when I was contacted the vehicle was ready, there was not a price provided. I was rushed through the entire process because they were understaffed and unprofessional.
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January 2024 by Sean Houseknecht
Chapman Ford in Columbia has always been good to me. I have had some issues with my F150 and they have always made things right.
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January 2024 by Paul Riganati
Good experience. Started online purchase with Ford. After building my truck I was directed to finish the process with Chapman Ford. Pricing online was on a 2023 F250 but the order went through for a 2024. Chapman worked with me to get the options I wanted on a 2024 as the 2024 options were a bit different than what I was able to view online. Got the truck and options I wanted. The associate responsible for ordering stayed past the end of his work day to complete the order. Sales associate was very courteous and helpful ensuring I did not order what I did not need. After delivery to Chapman I was invited to see the truck before it was ready for me to pick up. Also, returned a second time to test drive the truck and all associates were friendly and not “put out” by my request to drive the truck before delivery. A very nice experience.