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December 2023 by Jasmine Sest
This is crazy! It took a week for 1 piece of mail to get to where it was supposed to and when they received it, it was stepped on and ripped up!! Highly disappointed because it should not take 1 week for them to get a letter… should of been 3 days at max 4. This is my 2nd time having issues with Columbia so if you were looking for a place to take your mail to, I don’t recommend here. Poor mail service.This is not how i took it in to the post office and they should have not received it like how it gotten.
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June 2023 by Thomas Preston
The mail carriers need to pay more attention to their surroundings I can't say how many times I've had solar lights knocked over and broken do to mail carriers walking through the yard even resorted to building a new railing to prevent them walking through the yard and lights are still getting broken
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June 2023 by Dr. Bruce Kh
I go into the Columbia, Pa. Post office and they hand me a completely smashed box. Roger says the smashed up boxes most times the package is ok. Justin nervously watched as I opened the box to my dismay. Every single part was smashed. I refused the package. I emailed sender that’s in another country. I get the most rude call from Janet saying they are dropping this box on my porch and calling it delivered. I explained I will not accept a box clearly damaged by USPS. She screams she is doing so. Not a let me help you with this situation that was clearly not caused by you. I’m not the sender I can’t initiate a USPS claim. Only the sender can. Has to be the WORST customer service. I’ve called Janet multiple times when time sensitive mail gets delivered to a street behind mine with the same house number different street. I shrug it off every time and agree people make mistakes. How this has been handled is completely unacceptable.
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June 2023 by Raymond Walker
Janet Cooper is very unprofessional, rude, disrespectful and ignorant she called me at 7am when the post office wasn't even open
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April 2023 by Kevin Carroll
Justin is an excellent customer service person, pleasant and very helpful, at least a dozen or more interactions.
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December 2022 by Justin Rule
I love our post office in our small town. Staff have always been friendly, helpful, and I am grateful for their service.
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November 2022 by Tory (Animal)
Changed my address a month ago and mail is still not being forwarded. Need better staff at the building
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July 2022 by Bill Moore
For years, this has been the most amazing post office. The counter people (esp. Dawn) are just amazingly positive and efficient. The carriers are extremely helpful and personable. The postmaster really helped me out when I was stuck out of the country for 5 months during the pandemic. I've written letters to the Postmaster General complimenting this branch on their level of excellence.
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June 2022 by Cody Swope
In and out with no issues. Guy behind the counter was very nice and upbeat.
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June 2022 by Joseph Seguin
I get my needs met, praise the Lord! I Expect more people to Flow in Godly fruit when leaving a rating and think at least you have what you need and remember Galatians 5:22-23(N.K.J.V.) 22 But the fruit of the Spirit is love, joy, peace, longsuffering, kindness, goodness, faithfulness, 23 gentleness, self-control. Against such there is no law. So Operate in a motive of godly love.
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January 2022 by Juanita Hammond
If I could minus stars I would. The woman I spoke with 2 times was very disrespectful, rude, hateful. She would not let me speak to a supervisor. Just saying if u hate ur jobs please quit instead of being a unpleasant unprofessional person.
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June 2021 by Dexter Riley
For years, this has been the most amazing post office. The counter people (esp. Dawn) are just amazingly positive and efficient. The carriers are extremely helpful and personable. The postmaster really helped me out when I was stuck out of the country for 5 months during the pandemic. I've written letters to the Postmaster General complimenting this branch on their level of excellence.But now they've added a new woman to the counter and she's not only incompetent but also unpleasant. She's never able to assist me with routine issues and has argued with me about policy only to have a superior correct her in front of me and everyone in line. I don't have the heart to give the whole operation a bad rating because of her but one rotten fish...
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January 2021 by Phong Ngo
If I was you I don't want to come here !!!
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October 2020 by Alexxus Pennington
This post office has by far the worst customer service I have ever experienced. They ALWAYS have attitudes and are rude with you, when dropping off packages you have to make sure to get a receipt or they may wait till the next day to even scan your package. I had a tracking number that I dropped in the drop box, this took 3 days to receive its first scan. Most of the time if you went in you had to wait at least 5 minutes in line. I recently relocated and my new post office is speedy as well as has kind staff, this office is smaller than Columbia and yet moves the line twice as fast. I expected more from Columbia, thankfully I will never be experiencing this office again and hopefully no one else has to experience such horrors either.
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July 2020 by 2 Corinthians 11:15
Very polite and professional.
