October 2022 by Christine H.
I was thrilled to have worked on my credit score enough to get a decent car financed. I wish I would have never stopped here though. I ended up paying twice as much as the vehicle was worth. I also ( within a day) took it back because the steering wasn't right. It was swaying and the steering wheel wasn't straight. They said they gave it an alignment, but the problem was still there. They did it again, still there. I kept telling them the problem was still there and their response was " well, we can't find it". They had to reluctantly, I might add, repair the heat as it wasn't working properly. They did what they could to get past that warranty period of 90 days. As I bought this towards winter, I didn't use the AC until the following summer. Nope. No AC as they condenser was shot. I could barely keep it on the road for the sway, they refused to make it right or find the issue as it was a problem at purchase, they said. They wanted my money for more appointments. I took it elsewhere and it was verified that it was a bad Rack & Pinion. It had chewed THREE sets of tires. One set I had had them put on and through that and TWO alignments, they somehow completely missed that the Rack & Pinion was bad. (?????) Either their service dept.is completely incompetent OR they knew and didn't want to pony up for the repairs. Either way, terrible service. In less than one years time, I have had to dish out 3K for their incompetence's. Granted, I should have Blue booked it before purchase, so I eat the double cost. However, to detail a car and just slap it on the lot without going over the vehicle ( If they HAD gone over it correctly, these issues would have ALL been seen and addressed, no excuse) is bad business. I was told this vehicle was gone over and in top condition. I'll not only never go back there again, I won't recommend anyone go there.
