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July 2023 by jonae taggart
i went in there and immediately felt uncomfortable the employees didn’t give me little to no help and i just never felt comfortable , i left just after a couple minutes being in there because of the service . i expected better
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May 2023 by Jon Pearson
I talked with Cyle on the phone prior to my scheduled visit. He was very knowledgeable about loans and helped me incredibly. Have to reschedule my visit but TY for the great new perspective.
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December 2022 by Todd Caltune
Not too satisfied.I needed to discuss regarding home equity loan and home equity line of credit. The representative assisting me was not very knowledgeable.
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August 2022 by Benjamin O
Definitely not happy with Firstrust Bank as a Mortgage company. I would recommend you to find a mortgage elsewhere. A couple of reasons. First, they failed to pay my home insurance for about 6 months, even though the money was already escrowed. Second, they failed to pay my taxes, even though the money was already escrowed. Both times, I had to follow up with them. What is the point of an escrow if the bank that owns it fails to pay your dues with it? It is truly disappointing. Please look for another bank to issue your mortgage or to refinance.
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March 2022 by Ben Ochieng
Definitely not happy with Firstrust Bank as a Mortgage company. I would recommend you to find a mortgage elsewhere. A couple of reasons. First, they failed to pay my home insurance for about 6 months, even though the money was already escrowed. Second, they failed to pay my taxes, even though the money was already escrowed. Both times, I had to follow up with them. What is the point of an escrow if the bank that owns it fails to pay your dues with it? It is truly disappointing. Please look for another bank to issue your mortgage or to refinance.
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December 2021 by Ben O
Definitely not happy with Firstrust Bank as a Mortgage company. I would recommend you to find a mortgage elsewhere. A couple of reasons. First, they failed to pay my home insurance for about 6 months, even though the money was already escrowed. Second, they failed to pay my taxes, even though the money was already escrowed. Both times, I had to follow up with them. What is the point of an escrow if the bank that owns it fails to pay your dues with it? It is truly disappointing. Please look for another bank to issue your mortgage or to refinance.
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August 2021 by Guy And Megan
I have been after this bank for over a year for an outstanding balance. They have owed me almost 3000.00 dollars for about 14 months and will not resolve. Another bank bought my mortgage yet first trust still took payment from my account. Been trying to resolve with no luck every time I call it’s 40 mins on hold and then they just tell you what you want to hear. I no have had to pay my attorney to pursue the funds. Along with the legal fees
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August 2021 by Edwin Sanders
Patrick hasher is the most disrespectful, rude, and ignorant bank employee I have ever met. Expect better treatment from a minimum wage worker. Do yourself a favor and if you're not going to go to a different bank, at least go to a different branch.
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May 2020 by Denise Gholson
We went to the Whitemarsh branch on Friday May 8 2020 around 12:30 . T he gentleman we first encountered was pleasant everything took a bad turn when a blond woman got involved... she was extremely rude and condescending . We were treated like dirt. She refused to help us even after speaking with the business who wrote the check we were attempting to cash. The check was from their bank. I believe she was rude due to the color of our skin. In my entire life never have I been treated with such hateful and rude behavior. She was the absolute worst. I wouldn't recommend this bank to anyone .
