Marshalls is a store full of surprises, offering a wide selection of products across ladies fashion, shoes, beauty, home, men's, and kids' items. With new arrivals daily and thousands of items weekly, the store is always changing, making shopping there an exciting experience. Customers appreciate the great variety of everyday apparel that helps them find looks they feel good about. The store is well-organized and well-stocked, especially in new locations, which makes browsing enjoyable. Many shoppers find Marshalls to be a good place for gifts, although some mention the prices can be a bit higher compared to other stores in the same segment. The staff receives high praise for their friendliness and helpfulness, with notable mentions of assistant managers and district managers who go above and beyond to support customers. Customers also share meaningful stories of how the staff have shown kindness and support during difficult times. Overall, Marshalls is described as a fun, lively store that is never boring, always offering new surprises and a positive shopping environment.