“Needed to get a diagnostic on my battery, and of course it came back bad. These guys were very helpful and got me back on the road with a new battery. Dan was an absolute lifesaver. Will never go anywhere else. These guys always are helpful and willing to go the extra mile.”
“Jamel is the person to see there. He really helped my husband find the best car battery for our Kia Optima at a great price. He was fast and installed the battery right away. Very curtious and professional. We highly recommend Jamel and O'Reilly Auto parts . Thank you , thank you Jamel.
Hope you had a great Christmas Jamel.”
“The staff at O’Reilly’s are amazing! They came outside in the freezing cold assessed my flat tire and then plugged the tire. A big thanks to Kevin C and Lucas for helping during a stressful day and making sure I made it home safe.”
“I recently had the pleasure of interacting with O’Reilly's customer support Jamel, and I’m genuinely impressed by the quality of service they provide. From start to finish, the experience was seamless, professional, and refreshingly human.
The support representative was not only knowledgeable about the platform but also incredibly patient and attentive. They took the time to fully understand my issue and guided me through each step with clarity and care. What stood out the most was how personalized the assistance felt—far from scripted responses, they offered real solutions tailored to my situation.
Response times were fast, and there was clear communication throughout the process. Even follow-up emails were prompt and helpful, ensuring everything was resolved to my satisfaction. It’s rare to find a support team that combines technical expertise with such a high level of empathy and professionalism.
O’Reilly is known for its world-class content, but their customer support is just as outstanding. It’s clear they truly value their users. Five stars all the way!”
“Saturday night, 8:30 pm, 10 degrees in Pittsburgh, my husband and I get off a plane to find that our vehicle wouldn’t start at the Charlie Brown Airport parking. Jumping it didn’t work. We were frantic and desperate.
JOHN HIDEY at O’Reilly Auto, store # 6640, was an absolute angel sent from God, in our time of need. No exaggeration. He patiently walked me through purchasing the vehicle battery online, the tools to do the work, but most of all….he offered to bring it to us after he closed the store at 9 pm. That was above and beyond in every way. I am so thankful for John. Every employer needs a John like him!! I cannot begin to express my gratitude. I wish I could give 1,000 stars, not just 5. Thank you John for being such a great human. God bless you.”