Golf Galaxy Inc

Most Recent Comments

• August 2020 by Glenn Rager
  Ordered custom clubs...cannot provide any status update on my order. I have tried three times to get an answer to my question. I have finally decided to cancel my order from golf galaxy as I do not trust their customer service. Apparently to cancel an order it takes a team, laughable. Customer service is awful. I will not be making any purchases from golf galaxy.
• May 2020 by Tre S.
  I'm going to address a serious problem "Dicks Sporting Goods" in general has with customer service. Apparently I'm not alone judging by the number of reviews and the "1 Star Rating" they have. Let me tell you why I think I'm done with "DSG""Dicks Sporting Goods"City - Concord/Dublin/ HQ (Customer Service)Item - Nike LeBron 17 InfraredPrice - $149.99Dicks Sporting Goods:They're "Dicks" just as the name suggests. I had recently ordered a pair of sneakers but realized I ordered the wrong size. The sneakers hadn't shipped yet, and "DSG" through the customer service had an option to stop shipping and get a refund. So I asked the customer service representative to use that option for my order so I could later order the right size since I couldn't choose the correct size. I was assured my claim had been processed and was even sent a claim number.... About 2 hours later I was sent a shipping number for the same sneakers I had requested to put a stop too.... "Like Whaaaat?" So trying to get through to customer service again was a no no because it was closed by this point due to the current "Cerveza Virus yadda yadda" so I decided at this point I was going to just receive them and take them in-store and return them, sounds easy right with the new steps you have to take with returns.... "DSG Concord" has incredibly rude staff. So I received my sneakers a few days later and decided to proceed with returning them.So I called them before I left my house to assure I would be able to return my item and the new steps in light of current times and city ordinance. The associate answered the phone with a "What!" Yea folks that is how I was greeted. I wanted to assure that a limited walk in was going on at this store as some stores are doing only curbside pick/returns. I was assured they were open and had the phone hung up on me.... Yup that is how people spending their stimulus checks are treated. Anywho, "20 minutes later" Conta Costa Health Board and Pleasant Hill PD came to "DSG" and shut down the store for violation, and the staff that was there rudely told people to leave blaming it on the latter.... Um no "Jive Turkeys" you and your stores general management are at fault here. So I left because I was already out and "DSG" Dublin was the next closest location, so I called and told them about the fiasco at the Concord location, they assured me they were open and accepting returns.Very different experience at the Dublin location and the reason for "2 Stars" friendlier staff and my return process was quick as they had limited store entrance and had everything figured out. I did look over my shoulder a few times to make sure Alameda County Health Board and Dublin PD didn't show up, they didn't. So I was glad to not have the wrong size of sneakers and glad to say I was able to get the sneakers I wanted in the correct size even at the discounted price. ($199 - $50 = $149)In Closing: If I need to do any shopping "Dicks Sporting Goods" related, I'll one. Make sure I order the right size online. Two. Visit the Dublin location, the Concord location will not have my business anymore. Hopefully "Dicks Sporting Goods" has a new training for all their locations that have bad reviews in how to treat paying customers.
• October 2019 by Suzanne E.
  I've shopped at Dicks for several years now for a wide array of fitness activities. I've never had an issue in store. However I've recently had an issue with an on-line order and I couldn't be more frustrated with them. The order was placed and I got the notification that I would receive via e-mail a notice of shipping complete with a tracking number. To date I have not received that e-mail. I did, however, receive half my order. I checked the order status on line and it is still showing in progress. I utilized the on-line chat with their customer service and was told that I would receive an update via e-mail within 24 hours. That didn't happen. So I tried again and got the same response. Still no update. I tried a third time and was told by that person that the item was out of stock. I asked that they cancel the order and issue a refund. That hasn't happened because the order is still showing in progress. But they did give me a coupon code for $15 off my next on-line order. Yeah - that's not going to happen. I tried sending an e-mail and just got a case#. No updates yet. I tried via Facebook - no response. This company has my money but I don't have my item. No refund, no shoes, no updates, no contact all equals no more Dicks. I should have gone with my gut and used Amazon.
• January 2019 by Benjamin T Walker
  Listen, I am awful at the sport but still love to play. However, I find the customer service and overall corporate organization abysmal. My fiance purchased a gift card for me, online. She decided to she wanted a physical one as opposed to a e-card so she could surprise me with a gift for Christmas. The gift card allegedly shipped 12/21/18 and it has not arrived more than 18 days later. I've contacted customer service twice. The first time I was told to wait a day or two. It never came. The second time I called and explained that, they said wait more and that it could have been lost in transit. At this point, I asked for a shipping number, of which i was informed did not exist on the USPS First Class parcel. I find this absolutely absurd that Golf Galaxy would not have shipping numbers for gift cards that push customers to buy things at their store. You wonder why companies like this, who are poorly organized and not doing anything about, are becoming extinct. It is the age of the IoT and to not have tracking numbers makes me think the systems are older than the game of golf itself. After, I explained how unusual it was to me that a tracking number was not provided and would not be provided I was informed that I could wait a couple days and then cancel the card and get a refund. Normally, this wouldn't be an issue however; the card was purchased with another visa-like debit card that was pre-filled. The funds on the card were exhausted and is now no longer in our possession so the refund cannot work. I explained this and was met with silence and now remediation of the situation. I don't see why they couldn't cancel that one and offer a new one shipped expedited at no cost. This would be a better business practice. Overall, terrible experience and if I get the gift card it'll be my last purchase from that company. Here's to the stock prices falling into the single digits.
• June 2018 by Dale B.
  I have been a long term customer of Dick's Sporting Goods for many, many years. Howsumbutever, my friends and I have stopped buying our camping and sport supplies from Dick's and also their Field & Stream stores because Dick's refuses to support the second amendment of our Constitution. I personally do not own any guns, but as an ex military member and American patriot, I will defend a person's right to own a gun if they so choose, and my friends & I absolutely REFUSE to support a company that will not support our Constitution, regardless of what may be in vogue at the time. A business should not get involved in politics, especially when that involvement counteracts the rights of American citizens. So what's next Dick's? Are you gonna support jack booted thugs kicking down the front doors of Americans, and allow police to search everyone's computers for inflammatory comments against your favorite politicians?
• April 2018 by Taylor T.
  Letter to DICK"S I'm writing to share a recent experience at the Augusta Mall location, in Augusta, Georgia; wherein, I and my companions, were verbally assaulted, by a sales associate. On Sunday, April 8, 2018, my companion, son, and his companion, arrive at Dick's Sporting Goods, Augusta Mall location. I inquired with the young lady behind the service desk/register, the location of the inversion tables. She did not necessarily answer but instead looked hesitantly at the other cashier when she bopped up, and explained that they have to use locks so we wouldn't be able to actually hang. I said thank you, I understood, and asked again, where they were located. She finally pointed, and, off we went to look. We arrive at the section where three inversion table models are displayed. My group is looking them over when a male sales associate, in a light purple shirt, comes out from the back, and asks if we need any help. I looked at him, and said, "We are definitely buying an inversion table. At the moment, we are deciding which model, so at this moment, I do not believe we need help but when we make our decision, just be around then so you can pull it, and we can get on out of here." He nodded his head, agreed with me, laughed, and said, "Let me know if you have any questions." In hind sight, this where I should have asked, "Which models do you have in stock?" But, I didn't because, well, gosh darn, Dick's is a pretty major retail store. I honestly didn't think that stock would be an issue. And, at this point, begs the question, why didn't the sales associate actually do his job and go check which were in stock for the customer to purchase when the customer flat out told him exactly what they were looking for upon initial contact? To continue with the story, we spend ten, fifteen minutes discussing, and we decide we wanted the more expensive Teeter model, for $399 and change. We look around to locate the sales associate, he's no where to be found. We search, we ask, we ask, we search. At this point, no one is helping us. Finally, he bops back around, I smile and tell him the model we've decided upon, joking that they've selected the most expensive. He walks over to it, looks at the tag, looks back at me and says, "Let me check to see if we have it in stock." I looked at him, and said okay. Admittedly, a bit irritated that he didn't take the time before to look what he had in stock, if there was a possibility of a stock issue. He takes leave, we wait, and wait. The sales associate comes back, and informs us that he doesn't have two of the three models in stock. TWO of the three models NOT in stock. I then ask my one and only, very reasonable question, "When will you have them in stock?" His answer was, "I don't know." And, said it, with a very lackadaisical, mocking, laughing tone in his voice. At that point, "I turned and said, "Well, you're useless." And, walked to the front of the store. Having trained in customer service for over 30 years (Fortune 100), the one answer that is overwhelmingly unacceptable in any given sales opportunity, is the response, "I don't know." It is an absolutely inappropriate response. His response should have been, "Let me check", but it wasn't. For me, that sales associate had become useless. I was there to purchase an inversion table, and HE DIDN'T KNOW HOW TO HELP ME, was unable OR UNWILLING to answer my ONE question. As I was walking out, I stopped at the register of the only associate that appeared to know anything, the same one that directed us to the inversion table display area, and explained to her what had just happened. The male sales associate literally CHASES me down, and starts yelling at me! Screaming at me, shouting over me and the other female sales associate, "I ask
• March 2018 by Paul W.
  I wanted to purchase a specific item from Dick's as a gift, and it ended up becoming an exercise in futility! I logged onto this company's website and found the item I wanted, and they were advertising a 40% off sale if ordered via their website by 3 p.m. that day. I checked the store availability and they had these in stock in the store closest to me so I ordered one for in-store pickup, paid and printed out the confirmation. At about 3:30, I got another e-mail saying my order was cancelled, because the store I tried to get it from was out of stock. Of course, I couldn't go back on Dick's website and order what I wanted from another store and get the same deep discount, as that sale was over at 3, about 30 minutes before my order was cancelled. I called the number listed on my order, the guy told me they had them in stock in Aventura in the color I wanted, he offered to give me the same 40% discount I received before, and he gave me a new order number. I drove to Aventura (about a 40 minute drive for me) and alas, they had no items for me and had no record of my order! After leaving the Aventura store, I checked the website and found the item in another store not far away, but it said "limited availability". I decided to call Dick's to find out exactly how many they had in stock before making the drive. Surprisingly, the woman I spoke to at Dick's corporate number told me she could only see the same information I could see on the web, and that they had limited availability, but she was unable to fully confirm that they were in stock or exactly how many they had. Really? In 2018? Really?? Luckily I found what I needed at the 3rd Dick's store I visited, but wow, what an exercise in futility and frustration! A website that doesn't have accurate data about which stores have stock and an antiquated, somewhat useless customer service and phone sales department, crippled by the fact that they can't even tell how many of each type of items their stores have in stock. Again, with all today's available technology, this really boggles the mind..And not in a good way.
• February 2018 by Sandra L.
  Thank you DSG for initiating your new gun policy. True leadership in our country seems to be lacking on both sides of the political isle. Yet your corporation has taken the high road potentially at its retail peril and demonstrated that doing the right thing can never be wrong. I look forward to increasing my patronage of your business.
• June 2017 by Kathryn T.
  worst customer service ordered a t-shirt via the internet and tried to cancel wouldn't let me cancel because I didn't try within 30 minutes after placing the order called customer service because I was told that they could cancel but they shipped it anyway to Santa Clara CA a week later and then charged my Paypal account I then refused the shipment and it took a week to go to Louisville KY when it was shipped from Visalia, CA called them after 3 days for them to credit my Paypal account and was told that this couldn't happen for 30 days because that was Paypal's policy which is not correct I have had money refunded from merchants on Ebay within 3 days I asked to speak to a supervisor to explain this policy and was then hung up on I will never buy from this retailer again the name DICK is how they treat their customers
• May 2017 by M V.
  Out of the blue I received a circular with $5 and $10 off coupons from this store. The advertisement is for a grand opening at my local mall. I've never purchased from this store and do not know how they came to have my information? I would NEVER go into a DICK'S Sporting Goods store! I have no idea how they come to have my mailing address. I'm very concerned that since I have been contacted by this store that there may be someone who is attempting to do Identity Theft against me! I absolutely do NOT know anyone who purchases at this store. After reading the one Review below -- where the man says the same thing that just out of the blue he started receiving heavy Spam from this company and called them to have it stopped but they had no interest in helping him remove his name off of their lists -- I've decided not to call their Headquarters located at 345 Court Street, Coraopolis, PA 15108, because obviously they did nothing to help him after being on the phone for an hour and 20 minutes. I am VERY CONCERNED that someone attempting to do I.D. Theft on me or maybe THIS COMPANY, DICK'S SPORTING GOODS is doing something ILLEGAL by getting my information ILLEGALLY !!!!!!!!!!!!!! I HAVE NEVER PURCHASED ANYTHING from this business. I'VE NEVER contacted this business!!! I'VE NEVER given them my address or provided them with any e-mail addresses or phone numbers!!!!!!!! IN MY OPINION this company is S H A D E Y !!! I do NOT plan to ever do any business with them. Right now I'm waiting to see if I receive any future flyers or any mail from them and IF I do, I'm reporting them to the FTC (Federal Trade Commission). I would like to know HOW they come to have my name and address????? I did NOT give it to them. I'm very angry that they have it! And then to see from another person's YELP Review that he had the same thing happen to him and that he called their headquarters located at 345 Court Street, Coraopolis, PA, 15108, and they would NOT help him with removing his personal information from their access bases -- THAT'S WRONG! I have a friend who's a lawyer and his firm handles lawsuits brought against companies like this and I plan on talking with him about this to see what he says about bringing a law suit against them!
• April 2017 by Cary S.
  I ordered a North Face Soft Shell Jacket three weeks ago (March 21st). The anticipated delivery date was March 28th. The plan was to have the jacket before I leave on my vacation tomorrow. Unfortunately, the jacket was not delivered. I called customer service this week and spoke to a young lady named Brianna. Brianna assured me she would have the jacket sent overnight to arrive by Friday. It's Saturday and still no jacket. I am honestly super pissed off right now. I would like to know what Dick's is going to do for me? Are you going to send my order? Are you going to refund my money? Are you going to send me gift cards? Is Brianna going to continue to lie to customers? Am I going to continue to stay on hold with customer service waiting for a manager (currently been on hold 31 minutes) Help!!!!!!!! My name is Cary and my order # is 10013253388. If Edward Stack is paying attention, please help me!!!!!!
• March 2017 by Daniel O.
  About a month ago I started receiving a large volume of spam from this merchant out of the blue. I have never heard of this company and, to the best of my knowledge, have never done any business with them. The volume of this spam is constant results in financial losses for me. After doing research on the company online, I called their customer service like to try to find out who they are and why am I in the system. It took 25 minutes just to get to the rep, (Britney.) She confirmed that I was not in their system and was not a customer, and said there was nothing that she could do to stop the spam. I asked for a manager, and another half hour later was transferred to Ty. She stated same and that there was nothing that she could do for me. She refused to transfer me to anyone else or to provide anyone's contact information, then finally giving me the name of her manager, Jason. After another 20 minutes, and me refusing to end the call, she finally transferred me to him. He again confirmed that I was not in their system, but promised to pass the complaint to their IT team. The entire call lasted for 1 hour and 20 minutes! I saw another individual complain (on Facebook) of also receiving spam from this company out of the blue, also, about a month back.
• March 2017 by Patsy H.
  I went into Newport My.store and bought cleats for my so $139.00. When trying to use coupons that they mailed to me the cashier would not take them. I had 20 off 100, and 2 -10 off 50. She would only use the 10 dollar coupon, said new policy. I said I spent over 100, I should be able to use the 20 dollar coupon. Never ever had trouble with these coupons Cashier stated. "New Policy" Then I did survey for someone to contact me, nobody ever did. I will shop elsewhere and use my coupons. You shouldn't send them out if customer can't use them due to a new policy!!!
• January 2017 by Christy R.
  I ordered a Blackhawks hoodie online via the Dick's website in a large. It was way too big. I called the customer service number to exchange it for a medium. When I received the replacement hoodie, they sent me another large! I called Dick's (and spent 20 minutes on hold) to explain the new situation, and again ask for a medium. They agreed to send another replacement. The hoodie didn't even get marked as shipped for 1 week! Then I finally received it after day 10! Guess what?! They sent me the wrong sweatshirt all together! It looks also looks like a boys shirt instead of mens! I spend another 20 minutes on the phone again to explain the situation to a new person. They send out another replacement overnight. I receive it a few days later, and to no surprise they send me a large for the third time! How d*** can these people be?!?! They can't even get the size right after three tries? I would have gone to the store to get it, but they told me I couldn't since I was getting a free replacement. Never ever again will I consider purchasing from Dick's. This was the worst experience I've ever had with a store. I really wanted that sweatshirt, and I had to give up on getting the size I wanted. Guess it wasn't meant to be.
• November 2016 by George S.
  LOST SALES I like Dicks and believe they have good products and customer service. However, I do not understand why all of the coupons that email are "ON-LINE" ONLY. Remember, there are those that still like to buy in stores. There have been many times when I have post in another store because the discounted / coupon price was better then Dicks. PLEASE when you send out your email coupons, make them both IN-STORE and ON-LINE.