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November 2023 by Jason Edowski
I have had nothing but positive experiences here, from the purchase of a truck to the routine maintenance done at the service center. Excellent service and top notch customer service.
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September 2023 by Jim Frank
Very friendly staff to work with. We were 5 hours away and they had everything ready for us when we arrived. We forgot to remove part of the 5th wheel hitch underneath the body and they were quick to remove it and even sent it to our home. We would definitely do business with this dealership again!!so it was a very quick and easy
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August 2023 by Eric m
I've been a reasonably longtime customer here with buying a vehicle as well has having multiple serviced here. I've had quite a few not wonderful experiences and very few great experiences. I would recommend staying away from getting service work here as you will have to wait weeks to a month for an appointment and then get charged on the high-end for work performed that you are getting nothing for the extra money (not better quality of service and certainly no warranty of work). I cannot speak to whether they are priced in line with other dealerships but I would recommend find somebody else. extremely disappointing final appointment after trying for years to be chill and just accept things as just my bad luck in the past and not blame them for it. still have a major repair needed but I will find a different shop to have it taken care of.
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July 2023 by John Dubich
Nate Kicinski was amazing, I just purchased a F-150 from Moon Township Ford. Highly recommend him and his team. Very happy with my purchase. Nate was a huge help in the process. Will refer anyone I know to use him moving forward. Thanks again Nate!!!!
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July 2023 by Melinda Chiyoko Mullen
I just purchased a new Mach-E at Moon Township Ford. Nate Kicinski was incredibly informative and helpful. The whole process went so smoothly, and he went above and beyond to make sure I had everything I needed for the EV and that it was spotless inside and out. I highly recommend Nate if you’re interested in a new vehicle!
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June 2023 by Maria
I’m surprised to see the good reviews of this business. I have had nothing but bad experiences with the service department at Moon Township Falconi Ford. One clerk there is exceptionally rude. He interrupts and doesn’t listen. He criticizes customers and is definitely not service oriented. I’ve also had situations where it takes them a week to fix my car or three weeks to start working on it when it breaks down and I show up without an appointment. Additionally, they have given me inaccurate information— like the starter needed to be replaced—but when I show up to get the car, the paperwork says the alternator was replaced. This is nothing new. It’s been happening for years. Not sure they know what’s going on there!
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June 2023 by Tony White
Sales (Especailly Z) and parts departments are great. Service department is an absolute joke. Have a different issue there every time I take a vehicle there. The either cant find the issue and make you come in and show them yourself, or break stuff in the vehicle not related to the issues to be looked at or repaired, etc etc. Wish there was a closer Ford Service because this one is terrible.
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May 2023 by Maria P.
I have had nothing but bad experiences with the service department at Moon Township Falconi Ford. One clerk there is exceptionally rude. He interrupts and doesn't listen. He criticizes customers and is definitely not service oriented. I've also had situations where it takes them a week to fix my car or three weeks to start working on it when it breaks down and I show up without an appointment. Additionally, they have given me inaccurate information-- like the starter needed to be replaced--but when I show up to get the car, the paperwork says the alternator was replaced. This is nothing new. It's been happening for years. Not sure they know what's going on there!
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May 2023 by Tara Staiger
I would 1000% percent recommend Moon Twp Ford to anyone! Probably one of the best car buying experiences I have ever had. Chris Chamberlain was a fantastic salesman and answered any questions we had and made sure we were completely satisfied with our purchase of our 2019 Ford Edge ST. Next time I am in the market for a new vehicle I know where to go!
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April 2023 by Tom Mitchell
They go above and beyond for a customer satisfaction I would buy no place else. Brandon the manager is amazing to deal with is very fair. When it comes to trading Joel the sales person is amazing to deal with Christie in service is amazing to deal with. we literally love the dealership. Thank you, Moon Township Ford!!!
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April 2023 by Caleb Rodgers
Bought a car from them in 2014. Took it in for a recall a couple years ago, and to have brakes and rotors changed; and had arranged for a rental car because the service manager told me that I would need to leave the car with them for several days. Arrived at the dealership to drop off my car and pick up the rental car, and there was no rental car. The service manager then informed me and admitted that he had “dropped the ball” and forgot to arrange a rental car for me, and none were available. He asked me to bring it back the next day and he promised to have a rental car available. I begrudgingly went back to my vehicle and prepared to drive to work, and bring it back the next day, when the mechanic approached me. He proceeded to lecture me about how unsafe it was for me to drive a car that needed new brakes and rotors, and that it was irresponsible of me to take the car off the lot. I told home that I didn’t want to drive it off the lot but that his service manager’s disorganization and lack of follow-through left me with no option, and that the mechanic needed to go lecture him instead of me. I’ve never been back since and have reached out to them about my experience via email, but no one responded. I’ve also asked to be removed from marketing, yet they continue to mail me ads and send me emails. It seems that while they’re eager to take your money up front, once you sign the papers, you’re on your own. They also sell junk warranties on used vehicles that cost a fortune and cover nothing. My current service garage told me never to buy a car from them because their warranties are trash and specifically named this dealership.UPDATE: The owner replied to this review a month ago and stated that "The appropriate associate will be reaching out to [me] shortly, if not already." Surprise! No one contacted me. This reiterates that I made the right decision in choosing not to do business with this company again. Buyer beware.
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April 2023 by Melissa m.
Took my car in for all dash lights coming on and brakes slipping. Paid $150 for them to tell me nothing was wrong with it. Took it to Midas after almost a week of no return calls from this dealership and Midas was able to locate the issue and fix in all within a few hours. Repair was only $200. I feel like I was scammed out of $150 from this place.
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February 2023 by Ken Nekos
Great dealership, Bill Rains was great. Answered all our questions, took his time explaining everything about the vehicle the price and the dealership. Brandon, the sales manager was also present and talked to us while Bill was taking care of other things for us. The best buying experience we have had for a long time. Will for sure return.
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February 2023 by Liz Gelzhiser
Bill was our salesperson and was fantastic! He showed us a vehicle they had just received which ended up being perfect for us. He even helped get the process started on his day off so we didn’t miss out and made sure they cleaned the inside well! This is the second time I’ve purchased from this dealership, first time with Bill. Highly recommend!
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February 2023 by Sarah Reid
Bill rains was absolutely awesome! He made my first time car buying experience a breeze! He was super supportive did everything possible to make the car buying experience as stress free as possible! I will be coming back in the future to buy another car in due time!!!
