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November 2023 by mike
Hello , I’m a Canadian and was visiting the Us on holiday. Everything was amazing except I got a flat tire Thursday Oct 26 at 6 am. I was on the highway and got off and asked a few guys if there was a place close to help me. They suggested you guys. So I made my way to your shop and was waiting outside until 8 am when you opened. I met the store opener before he unlocked the door and explained my problem. I had a leak and was at like 15 psi and needed help. He told me there was nothing he could do until late that afternoon. I explained that we were on a schedule and needed to be back to Canada sooner then later. He didn’t care and told me he fixed Amazon vehicles first and I wasnt a priority., I asked if he could recommend another company close as I wasn’t really sure where we were. He told me to google local companies. The guy wasn’t helpful at all or nor did he care to help us in a stranded situation. I found a local company right behind you who helped us immediately H & W auto and truck repair fixed us immediately and sent us on our way. The gentlemen you have opening your store shouldn’t be dealing with the public. He was un sympathetic to our problem and didnt care to guide us to a local repair shop. Thanks for nothing pro teck. Give your head a shake whoever I dealt with at your store.Mike
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September 2023 by Jan Rodgers
I walked into this place to inquire about something. I am a very easy-going person so I was taken back by their horrible customer service. They had attitude and tone and acted like you were bothering them. Maybe they should hire someone to handle the customer service. I would never take my car there.
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August 2023 by Living The Truth, Podcast And Vlog
This place is sucks don't waste your time at this place, I took my 2019 nissan versa there, the problem with the car was whenever I use my AC it would make squeaking sounds and whenever I accelerate it would squeak as well, instead of changing the belts they told me that the belt were looking ok and they don't see any problem with it which make no sense because it wasn't squeaking before, and also I told them about a bucking feeling that happens from time to time when driving, and instead of driving the car a little longer to see the problem they don't, then they said I should take the car to a different shop, so I take my car to a different auto shop and in less than 5 hours they call me back and said my pully belt was really bad and they have already change it and there is no squeaking, they solve my problem the same problem that protect auto could not solve, because they're just not good don't waste your time and money at this place, this place is a joke
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April 2023 by Renee Nzinga
My brakes were making a loud grinding noise. After they did an inspection, the mechanic at Protech in Coraopolis told me that I didn't need brakes. I was confused because the noise coming from my brakes was extremely loud. I decided to take it to another garage, and I was told that I needed a wheel alignment, tire rods and struts. The protech in Coraopolis put back brakes, rotors, and new tires on my car a couple of months ago, now I'm wondering how they missed all this. I will never use them again. So disappointed.
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April 2023 by Andrea Ealey
My brakes were making a loud grinding noise. After they did an inspection, the mechanic at Protech in Coraopolis told me that I didn't need brakes. I was confused because the noise coming from my brakes was extremely loud. I decided to take it to another garage, and I was told that I needed a wheel alignment, tire rods and struts. The protech in Coraopolis put back brakes, rotors, and new tires on my car a couple of months ago, now I'm wondering how they missed all this. I will never use them again. So disappointed.
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March 2023 by Anthony Nelson (Tone)
Honest reasonable told me I didn't need my brakes changed not until late summer. I appreciate the honesty..
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March 2023 by Max M.
I run two sets of wheels for my vehicle. A winter set with snow tires & a rest of the year set.Normally I do this myself with my own tools and it's a 20 minute job. This year I didn't feel like it, so I paid Protech to change my wheels.Yesterday I got a flat tire and noticed the lugs were exceptionally difficult to break with a breaker bar.Fortunately I was able to get the wheel off and make it home with the donut until I could swap out the winter tires for the other ones...This is where it gets interesting...Trying to remove the lugs with my Thunder Gun they didn't budge! Normally they spin off like butter. I had to use the breaker bar and ended up snapping an adapter in the process on one wheel. Tried the Thunder Gun again, it wouldn't budge, then tried the breaker bar again and sheered the lug nut in half!70 f'n foot lbs! That's it! These had to be 250-300+ ft lbs! What grease-monkey put my wheels on?!Over torquing wheel lugs should be an offense punishable with jail time!The story doesn't end here. I called Protech and explained the situation, they say they don't have the tools to remove the broken lug & will probably end up severely damaging my wheel. I told him I just wanted you to know the knucklehead in the garage is over torquing wheel lugs and to knock it off! 5000 ft/lbs is ridiculous!Went to another shop to get a quote to remove the broken lug...$200 bucks!No thanks! I'll do it myself!
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January 2023 by Justin Marks
While driving through the wonderful downtown of Coraopolis, my SUV happened to catch the large metal hook of a bungee cord that some kind soul left in the middle of the road. No AAA, and 20ish minutes from home, I limped the car over to Protech to see if they could help.1 hour and $27 later, I was back on the road with a proper patch. I appreciate the speed, fair price, and honest willingness to help an unscheduled customer.
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December 2022 by Jennifer R
Excellent service! I wasn't satisfied with the service I was getting at the dealership, so I came here. What I thought was going to be an expensive issue with my tire was actually an issue with the tire pressure sensor. The tech was very knowledgeable and helpful. Simple recalibration and I was on my way. Good customer care is so refreshing, and I will be back when I do need new tires or any other services I might need.
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September 2022 by Gunther S
This place is deceptive, and terrible. I took my car here when it was having an issue with the battery, and computer. They told me they would have it running in no time. I went back a few days later to get some of my things out of my car, turned the key, and it still had some juice. A few days later a guy from the store called my mom, and offered her $500 for the car instead of fixing it. That was not an option considering the fact we had paid $2000 for it only a few months prior. After she said she wasn't interested we got a call a few days later telling us there was nothing they could do to fix it, and to come get it. I went to pick it up, and my car made no noise at all. I ended up paying a tow truck driver to get it to my house. Bottom line is these guys are terrible hacks, and will try to take your car at a cheap hit.
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June 2022 by Amanda Parker
Great group of employees they have a way to make everyone feel like they are family
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June 2022 by Christian Addams
They do good work, and keep us in the loop.
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April 2022 by Garry Lawson
Got in smooth have a lot of parts to look at sounds like a pretty cool guy
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March 2022 by Temple McDowell
They are very deceptive.Be sure to read the fine print on your ticket from them.I failed my inspection and they wanted over $1000 to fix it. I took it elsewhere and got it all done for under $500.Then they charged me another $50+ for reinspection to get my sticker.I think that's only because I didn't let them gouge me and took it elsewhere for reasonable priced repairs.I would also not recommend females going there. I think they prey on that as well.Well this woman knew what they were up to.I will NEVER go back there.Manager is extremely rude.He never spoke of the extra charge but tried to play it off like he did.Just kept pointing to their "fine print".I will definitely spread my word of mouth about this place. Disgusted.
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March 2022 by Jordan Marsh
They worked very quick to get me and my family members cars in won’t take my vehicles anywhere else. They are also incredibly friendly and honest at every visit. 10/10 recommendServices: Oil change
