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November 2023 by Ryan Stumpf
Absolute joke of a business i’d recommend quite literally anywhere else. With my experience I had a medium sized dent in my driver side door , took over the course of 6/7 months to get this job done. I understand it takes time to get in parts and there is essentially a line of other customers ahead of me who also need repairs that’s understandable. So here comes time to drop off , the week following me dropping off my car I received text messages from them saying “hey, we just finished up your damage estimate” and “parts have just been ordered”… hold on a second I thought I had been waiting all these months for the parts to come in because I had came in for a damage estimate months before so that they could go ahead and ordered the needed parts?? They are just all over the place trying to play us for dumb with the text alerts for whatever reason. So whenever it’s finally time to pick up my car I made sure to inspect everything because the second I leave that parking lot whatever damage they caused is technically in my hands and they’ll claim it was already like that or something. So now I had noticed my driver side window isn’t properly functioning at all; The window will go about half way up before it starts to squeal and struggle to move, then whenever it’s 3/4 ways up the entire glass tilts and pops out of place until jammed all the way to the top. So what is the lovely receptionists response to us showing her the new damage ?? “yeaaa I can have a tech look at it”? What sort of customer service is that ?? How about sorry for the inconvenience WE CAUSED let me get this taken care of for you? I’ve had better customer service at Burger King to be honest with you. They call me to pickup my vehicle ,which isn’t fixed they just gave it a different problem and they didn’t have any remorse to the situation? Yea I recommend new staff or make a customer service class / course a requirement because with that level of hospitality who would ever want to come back or recommend this place ?? Doesn’t kill you to smile once or twiceServices: Painting
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July 2023 by Kim Nixon
They are very helpful with the insurance, rental car, and keeping you updated. They do a fantastic job repairing your vehicle back to original condition. Highly recommend
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July 2023 by Katie Miller
I picked up my car from this shop yesterday evening due to a claim being run by USAA. First of all, USAA and this shop had a very hard time getting on the same page. Second, after getting to really look at my car in the daylight, they did not fully complete the repair. There is a knick in the top bumper tread, which probably should have been replaced. There are also scratches on my lift gate that were not repaired (I was rear ended). THIRD, I got my car back with new scratches on both sides! It looks like someone leaned on my rear driver door and then it looks like someone took a key to my passenger side. I work in sales, so the appearance of my car is important, not to mention that I worked hard to pay for my car and try to take excellent care of it. This is unacceptable. The two stars are for the work they did do on my bumper, which turned out fine.
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February 2023 by Jessica Cook
Kept me updated through the process the whole time and got my car back in tip top shape super fast!!Service: Body & Trim
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February 2023 by Clarine McCabe
Thank you Service King for making my car brand new again!! :) Everyone was amazing to work with and very helpful.Services: Body & Trim
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January 2023 by Carol Vernon
I have a nearly vintage car with parts that are extremely hard to find, but the service people at Service King never gave up. It took a while, at long while, but not my car is looking and running like new! I would highly recommend the team at Service King McCandles!!!Services: Electrical
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October 2022 by Kelvington
I can't speak highly enough of the great service and treatment "Service King" offered. My GF had cracked up her can, and they kept both of us completely in the loop, helping us ever step of the way. I spoke with them several times on the phone, and it was clear they knew what they were doing, and could help us understand the situation with the repairs. FIVE STARS! Would work with them again any time. Great service and support!Services: Steering & suspension repair
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October 2022 by Rick Henry
Very poor job. front of my car still not fix right parts are gapping still.! Never again would I ever take my car back to this place told them to fix it last time it was in the shop and they still never did .
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October 2022 by Brittany Hall
Beautiful work ,and great communication throughout the process! Hope I never have to come back for repairs but if I do I would choose you guys all over again!!!Service: Body & Trim
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August 2022 by Carolyn Cary
Scott S, Kelly, and manager Dave really put us through the ringer trying to get our job completed. Service King Crafton finally helped out when Coraopolis location ghosted us. Stalked us for a 5 star review with zero care if they provided that. Wish State Farm hadn't recommended this location. Suggest potential customers check out the Better Business Bureau complaints prior to contracting with this shop.
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July 2022 by Barata Bey
Service King did an outstanding job. My daughter's car looks brand new. The new paint was blended well, matching the original paint. They took great care of the car while in their possession. The service representative that I worked with, her name is Kelley. She is amazing! She was very professional with great customer service skills. She communicated with me through out the entire process via text messages. It was actually Kelley communicating and not an automated response. I highly recommend Service King! Did I mention, my daughter had her car back in under two weeks!Services: Painting
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July 2022 by Sam Duncan
I was treated with respect and was notified as to their progress. They did a superb job of doing the body work.Services: Painting
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May 2022 by Samantha Johnson
Service king was so attentive right from the beginning. They always kept me informed during the repair process and answered any questions that I had. They made the process so smooth and easy!
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March 2022 by Michael, zangare
They did a very good job! They took the time to explain what work that had to be. Completed from my accident. My truck look just as good as it did coming off the show room floor!!Services: Tires
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February 2022 by GeoElixer
If I could give more than 5 stars I would. Service King was so professional, courteous, and communicative. I had body work done and it looks fantastic. My car was ready when promised. I didn’t have to call for updates, they sent me messages and I knew exactly what was going on each day. I could not recommend them more. Top notch.Service: Body & Trim
