-
July 2023 by Jeremy Alberter
Said vehicle was repaired, went to pick it up and didn’t make it out of the parking space.
-
April 2023 by Nick Turner
The gang at service king did an amazing job on my 2020 Jeep Cherokee. My vehicle needed a lot of body work and an alignment among other things after I was struck by a deer. After the work was completed at Service King, my Jeep looked even better than before. The did a better job than I could have asked for and cleaned the interior as well as washing the exterior. I would recommend Service King to anyone needing work done after a collision of any size.Services: Body & Trim
-
January 2023 by David Partaka
The people were amazing both the customer service and repair tech. The car had additional issues and they coordinated with the insurance company immediately and made repairs. This didn’t take any more time and they kept me informed about the entire process. We are incredibly happy with how well they took care of us.Service: Body & Trim
-
January 2023 by Zachary Miles
Do not use this location. They have pushed back the date my vehicle would be ready 4 times now (They've now had my vehicle over 2 months) on the day it was supposed to be picked up with no explanation until I called them (if I could even get them on the phone). Very little communication and hard to get a hold of. I understand there are staffing issues everywhere right now but a little communication, or at the very least an accurate pickup date would be nice.Service: Body & Trim
-
December 2022 by J Cowz
Excellent service, very friendly and knowledgeable of newer model vehicles. They make the whole process very easy.Services: Painting
-
December 2022 by Liz DiCicco
Troy provided exceptional service above and beyond what I expected. I would recommend this shop to everyone. Staff was very effective.Service: Body & Trim
-
December 2022 by Randy Reed
Very good service. They are an USAA authorized repair center. I would definitely use them againServices: Painting
-
October 2022 by Nicole Habib
DO NOT TAKE YOUR VEHICLE TO THIS LOCATION!! They are understaff and is continuously taking in jobs. Amber, the young lady who took the pictures of my car messed up really bad and an incorrect assessment of my car was done. I had a minor accident where someone backed up into the front of my car, if it were not for the lights which were no longer sitting in the grove and one appear to be falling out I never would have had any reason to get it fixed. They told me it would take 5 days but that turned out to be 3 weeks. When I went to pick my car up I notice that the main problem I went there to be fixed was still not fix and they had done repairs to other sections of my vehicle that was not as a result of that accident. I pointed this out to Troy the Manager, this man had the audacity to let me know that because my car is a R titled car that’s the best work they could do. So instead of admitting that they messed up they blamed there mistake on a R titled car. My lights were perfectly aligned on my car before it was backed into and that is all I wanted them to fix. Do not go there!!!! They will do the same to you.
-
August 2022 by Carolyn Cary
Manager helpful when the Coraopolis location ghosted us and wouldn't complete job.
-
May 2022 by Jose Trinidad
Excellent customer service and serviceWould recommend thanks for taking care of my carService: Body & Trim
-
January 2022 by Alexander Zimmerman
Service King Collision in Crafton was very professional and did a fantastic job of fixing our car. I would highly recommend this place to family and friends.Services: Body & Trim
-
October 2021 by Craig Ditzenberger
Timely service. I received daily updates on my car’s status via texts. Friendly people!
-
August 2021 by Heather Williamson
Waited 3 weeks for an appointment just for an estimate, took time from work and was told I would be without my work vehicle for 2 days, just for an estimate. When I got there they told me that I couldn’t leave my vehicle because they didn’t have access to the software for my insurance company, but I could go to one of their other locations. The best part is that my insurance company had an appointment to be there the next morning. I could not believe this, they would not help me one bit. They dismissed me as if o well, to bad too sad. Customer service is dead! There should be a zero stars option, this was such an inconvenience.... three weeks with an appointment and now I’m starting over! The best part is we called them 2 days prior to confirm. As if someone hitting your work vehicle isn’t enough, now this!
-
August 2021 by Ron Linegar
Great work, good friendly service
-
July 2021 by Thomas Coulter (Chef Thom)
So far, my experience with Service King - Crafton has been fantastic! I drive a fleet vehicle and, about a month ago, I hit a whitetail - Hard. Since the deer couldn't be bothered to stop and exchange insurance information, the fleet insurance approved the repairs. Finally.This took some time and the ladies and gentlemen at the Service King - Crafton were very helpful along the way. From the estimate to yesterday's drop-off (and the assist in coordinating pick-up by Enterprise Rent-a-Car), they kept me informed of everything that they deemed necessary for expediting the process - by call, text and email. I never felt like I was an imposition and they answered my questions promptly.I have, already, recommended this company to a couple friends who have been looking for a good collision repair company.
