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September 2025 by CheLios412
Horrible costumer services
Someone at this location updated my policy where i was going to pay $500 a month i never had and accident or ticket she made it seen like my dodge charger cost like a half million dollars 😂
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June 2025 by Paige Elias
Parker was amazing and helped us plan the most incredible honeymoon. He was very knowledgeable of all the hotels, transportations and excursions. We had the best time and wouldn’t have been able to do it without his help and expertise!!
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April 2025 by Doug Carter
Customer service is a joke. It's like they don't care that you are a paying customer. Clearly a lack of training in this particular office. No smiles, no good morning, no please, no thank you. I'd give them less than 1 star, but that wasn't an option.
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March 2025 by Jerry Jackson
Am I a member or did I get scammed?
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March 2025 by Brandon Stott
Very friendly and helpful!
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August 2024 by John Blakeley
Easily the worst customer service that I've experienced in years. There was a system issue affecting my account and the rep told me to call an unrelated company, which I did and shocker... they couldn't help since they didn't have anything to do with my AAA account. I called back and the lady that answered the phone was very rude and hung up on me when i asked to speak to someone else. I tried another branch, the Robinson one, and the gent that answered spotted the problem and corrected it quickly.
Beyond the poor excuse for customer service at the Cranberry Township branch, the email support option is unresponsive and I'm still waiting on a callback from the area manager, 17 days and counting. Hoping someone in management sees this and looks into the issue since I'm clearly not able to speak to them.
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June 2024 by Paul Jay
Took a long time to get there..By the time he got there I got the car running. Nice guy though.
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April 2024 by Steven Sahd
I got an address change on my license. There was no waiting line and the prices were very reasonable
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November 2023 by Carol flinn
So thankful that PA AAA offices assist and can file vehicle issues, not all states do that service and I can not be thankful enough for the dedicated knowledgeable staff.
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September 2023 by Michael Machi
Awful customer service and racism. Had auto title work and was called to new rep ( minority) who couldn’t process. When I asked other rep to help, she said she wasn’t going to help her and i replied that’s not nice. Other rep then rejected my paper work. I told her she was wrong and that I would go to cranberry messenger up street to process and that’s exactly what I did! Going to report them to regional manager and NAACP
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July 2023 by Judith Lill
Road side service really sucks. We are 50 year members and twice they couldn’t help us. Battery died. while waiting for me at hospital. They had no battery to replace in car. Another time car just stoped on way to visit son. They didn’t not have truck available to take care to garage. Had to leave car and take Uber to cranberry to get other car at home. Membership fees seem to be getting higher and service is getting worse. In all fairness the service we had in previous years was adequate. We now need passport photos and I’m almost afraid to go there.
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June 2023 by Jennifer Wright
We got there at 5:45 and they had a 45 minute wait. Granted they close at 6, but the miserable lady at the desk checked us in and said she would do the title transfer. The other guy showed up with the title at 6:00 and she then refused to do it because the other guy got there at 6:00. We could have had time to run down the road to have it done somewhere else had she said at the time of check in (5:45) that she could not do it today. Thanks to hynes notary they went the extra mile and actually waited for us to get there to do it. Past there closing time. I can say I will never use AAA notary service terrible customer service. She should have said at 5:45 she could not do it today instead of saying she would then because the other guy showed up 15 minutes later when there was a 45 minute wait already. Still had 30 minutes to wait. A hole move
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March 2023 by Louise O.
I recently had the pleasure of meeting Rasheed Jones. He worked on getting me an automobile insurance quote. He was professional, friendly and knowledgeable. I want to thank AAA and Rasheed!
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February 2023 by Breanna Barnes
Aubrey is amazing!! We use her to book all of our trips.
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November 2022 by R Crawford
Excellent service by Wendy
