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November 2023 by Carol flinn
So thankful that PA AAA offices assist and can file vehicle issues, not all states do that service and I can not be thankful enough for the dedicated knowledgeable staff.
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September 2023 by Michael Machi
Awful customer service and racism. Had auto title work and was called to new rep ( minority) who couldn’t process. When I asked other rep to help, she said she wasn’t going to help her and i replied that’s not nice. Other rep then rejected my paper work. I told her she was wrong and that I would go to cranberry messenger up street to process and that’s exactly what I did! Going to report them to regional manager and NAACP
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July 2023 by Judith Lill
Road side service really sucks. We are 50 year members and twice they couldn’t help us. Battery died. while waiting for me at hospital. They had no battery to replace in car. Another time car just stoped on way to visit son. They didn’t not have truck available to take care to garage. Had to leave car and take Uber to cranberry to get other car at home. Membership fees seem to be getting higher and service is getting worse. In all fairness the service we had in previous years was adequate. We now need passport photos and I’m almost afraid to go there.
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June 2023 by Jennifer Wright
We got there at 5:45 and they had a 45 minute wait. Granted they close at 6, but the miserable lady at the desk checked us in and said she would do the title transfer. The other guy showed up with the title at 6:00 and she then refused to do it because the other guy got there at 6:00. We could have had time to run down the road to have it done somewhere else had she said at the time of check in (5:45) that she could not do it today. Thanks to hynes notary they went the extra mile and actually waited for us to get there to do it. Past there closing time. I can say I will never use AAA notary service terrible customer service. She should have said at 5:45 she could not do it today instead of saying she would then because the other guy showed up 15 minutes later when there was a 45 minute wait already. Still had 30 minutes to wait. A hole move
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March 2023 by Louise O.
I recently had the pleasure of meeting Rasheed Jones. He worked on getting me an automobile insurance quote. He was professional, friendly and knowledgeable. I want to thank AAA and Rasheed!
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February 2023 by Breanna Barnes
Aubrey is amazing!! We use her to book all of our trips.
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July 2022 by Jonathan Fehl
Above and beyond service! The staff were very friendly and helpful with my out of state title transfer. They worked with me in ways that went beyond what was required, like helping me with a charger when my phone died as we were trying to complete the transaction. Additionally, they supplied me with bill-of-sale paperwork that can help prevent complications down the road related to my vehicle purchase, even though they did not have to even give me information related to that. It was an excellent experience.Recommendation: Bring cash for a discount from the transaction fee for credit cards and checks.
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June 2022 by Yoed Rabin
Nice guys, but don't know enough about lisence for trailers.
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February 2022 by Elaine Hrivnak
Friendly place, but with all the technology available today, why can’t they allow appointments, call ahead sign in, or maybe a sign in list with your cell number so you can walk around the plaza while you wait. Instead, it’s mandatory to stay in their office while you wait. I’m not complaining that I needed to wait… this is normal life. I’m complaining that we need to sit among lots of their people while we waited (for 2hours). Use technology folks. For example, if the travel agent lets the receptionist know she’s nearly ready for the next customer, then the not-busy-receptionist could send a quick message or text. If I don’t return within say 5 or 10 minutes, go to the next person. Easy peasy.Aubrey was great and stayed after hours to help us.
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January 2022 by Ron Darak
Honestly struggling a bit with a more complex roadside assistance claim. Everything we can read in our membership booklet, online, and even what almost every employee told us the tow should have been 100% covered because we have had the Premier RV membership. We were partially reimbursed after over a month of back and forth with many associates but still had to pay $600 out of pocket.
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November 2021 by David Braden
Chris was very helpful in helping us get our address changed for vehicle registrations and getting the photo card for a new picture on one of our driver's licenses. She made the changes with ease and made it almost painless for us.
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October 2021 by William Chappell
This office is only open until 6 pm not 7 as shown on Google.
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October 2021 by Mary Roth
So slow just to renew a drivers license faster at dmv. Great placr people who want to socialize. Prepare to wait.?
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September 2021 by Becky Giebel
Wendy, the receptionist was so helpful and friendly! This was my quickest trip to Triple AAA ever!!
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July 2021 by Dav Mcq
Left us high and dry on the roadside why do we even have this service . Was in a legally registered car and totally left us on the roadside I will be getting a hold of corporate to discuss this matter . Man your commercials lie what a fraud
