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February 2024 by Harlee Jacobs
I am 38 weeks pregnant today and Becky the cashier was extremely kind and made me feel like a friend!
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February 2024 by Janice Paugh
Got my grandson 2 outfits for vacation.
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December 2022 by Buddy Clan
Lots of young, inexperienced associates who are very rude and busy not doing their jobs, or "over-doing" their jobs by accusing customers of stealing. I had difficulty getting an associate off their phones, talking amongst themselves and shopping for themselves to help with an even exchange. The associate did not know how to complete this transaction and accused me of trying to exchange a cheaper pair of jeans for a more expensive pair. I had to ask the manager to intervene and to cut the attitude. Took the new jeans home only to find out they had a security tag still on them. Returned to the store. I was immediately accosted at the door by an associate demanding to see a receipt. And then she said I had to go to the counter to stand in line to have them check & tag removed. A very sweet associate also implied the jeans were stolen before she checked every single number on my receipt to make sure that I had in fact purchased these jeans and did not steal them. There was no apology for my inconvenience. Terrible customer service, obnoxious store for over priced clothes.
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December 2022 by Jules
They are always very friendly and helpful here.
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April 2022 by Judy Novak
Bought jeans for my son after 2 months they completely came apart at the seam. Read the review online after this happened, apparently this was the same complaint for tons of customers. For the price of the jeans, the quality should be better. Staff was helpful for the return. I have also shown up twice during regular plaza hours to find out they were closed. Wish they opened at 10am or closed at 8 to be more accommodating.
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August 2021 by Green Rocks
This place literally has nothing in the stores and the workers there are not friendly and are on their phones the whole time. Better to shop online. There’s never sales or deals either
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March 2021 by Denise Latimore
The entire staff today was so kind and went above and beyond to make me and my friends feel special while we shopped. Very impressive customer service, especially the gentleman who was working today. The whole store was good vibes. Thanks so much!
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March 2021 by kendra cope
Rude and unfriendly staff.
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February 2021 by Nicole Wild
I originally purchased a pair of jeans here to be delivered to my house because they didn't carry my size in store. Turns out the employee accidentally forgot to push the delivery thru (or however it works, moral of the story I paid for jeans that I never received). Took my receipt back in and the person that helped me was super sweet, patient, and helpful. By this time the pair I wanted was sold out online but both she and the manager went above and beyond to make sure I got a pair I liked for the same sale price that I originally paid. An unfortunate situation turned into a great one thanks to the caring people at this location. Very happy!!
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October 2020 by A F
Staff needs to learn customer service and how to greet customers...
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October 2020 by Scott Burke
one of the best shopping experiences we have ever had. Courtney was enthusiastic, helpful and really took the customer service part of her job seriously! This is a lost art! Hang on to her!Signed the girl who tried on a bunch of things ans bought nothing and the guy who came for nothing and bought pants
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November 2019 by Jill Bronowicz Brick
Store employees are very helpful and the store is well-stocked.
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October 2019 by Elizabeth Thomsen
I went in on Sunday and discovered the store now carries ALL SIZES in store that they offer online!! I want to applaud American eagle for doing this. I also was extremely happy with customer service. It was very busy that day but the employees went out of their way to look for stock that I was interested in, in the back, and frequently checked in with me to see if I needed additional help. I believe Jeff was the main person who helped me. He deserves a raise! I will definitely be a more frequent shopper at AE than I was before.
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October 2019 by Sarah Kershaw
I've always had an amazing experience at this location. The employees and managers always go above and beyond when it comes to customer service. Any other American Eagle I've been too doesn't compare to this one either, I'll only shop at this one.
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October 2019 by Carol Dailey
Very pleasant experience in the store ðŸ˜. employees were very helpful.
