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October 2023 by Adazia Mellott
Total rip off. I got a truck rental to move things and the reservation form online has you estimate how many miles you think you’ll use. And when I went to pick up the truck the lady lied to me and said I’d only pay for however many miles I actually used (knowing that I was prepaying for the estimated miles upfront). I called customer service to get refunded since I didn’t use all the miles I prepaid for you and they told me they don’t refund the estimated miles even though I explained to them that I was told I would get refunded. Hate being lied to and paying way more than I need to
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February 2023 by Mary K
Terrible experience. Extremely unhelpful customer service. They said they had a truck for us, took our payment, then told us the day before we were supposed to move that they didn't have one for us.
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December 2022 by Elizabeth Tomczak
If I could give this place 0 stars I would. Had a truck booked for 2 weeks only to be told the Monday before Christmas there’s no trucks and they offered no help to find a replacement. Take your online reservations down if UPS and FedEX take all your trucks for the holiday season- me, the consumer, does not care and all I know is I’m stuck trying to find a truck last minute, around Christmas, to move a family member into a nursing home. Great job Budget.
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April 2022 by Cole Doby
Armando was great to deal with. I had issues with drop-off thanks to Budget’s less than stellar customer service line. He worked with me and we had a positive resolution for both of us. Can not rate him high enough on the quality of service he provided.
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May 2021 by Audel Lajmiri
Poor customer service. No gas cap. Had to buy one. Drop off location was incorrect. Then on hold for about 1 hour
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December 2019 by Talpha Everette
If I could give 0 stars I would. Rude staff and unaccommodating. Very horrible customer service. Do not book with this place! As echoed by other reviews.
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July 2019 by Lee S.
I give you zero stars
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July 2019 by hector saez
This is the worst truck rental location you can go to. And Budget is the worst company ever. I made a reservation for a truck at this location. When the time came to pick up the truck, they did not have any. The incompetent people behind the desk could not help me find another. Amazing!
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June 2019 by Christine S
Rented a truck and paid for it the next day went to pick up and they told me sorry went don't know why coroporate keeps telling people that they do ( it happens all the time ) he said !!.they simply don't rent trucks at the cranberry location !! Waisted day !! Not even an apology !!
