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November 2023 by Z A
Costco will find excuses to not guarantee the tires they install once they start wearing out early. Go elsewhere
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November 2023 by John Stephens
They were prompt, polite, helpful, and informative. Great job.
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August 2023 by frank dorr
Received almost no customer assistance from sales person. No problem.
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August 2023 by Evonne M.
The people at the Cranberry Costco tire center is very help and friendly.I would get tires anywhere else but Costco. Their prices are unbeatable.
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April 2023 by reviewer pgh
They put on my summer tires, and my car made noise and huge squeaking noise when it turns. Took my car back but made it worse.
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April 2023 by Drew L.
Horrible customer service. They checked my membership like usual, but all of a sudden they started checking again at the check. The next thing I knew, they were giving me a difficult time because my name was not on the a card. Sam's club wouldn't give a fuss about this, in fact you can check out with your phone. Sam's club is more advanced than Costco and was just happy to being making money. Their customer service is horrendous and the supervisor was seriously called over and said that she would make an exception this one time. I could understand if I was using a strangers account, but seriously my mother's account and they give me such shit about it. Clearly based on other reviews, I'm not alone with how they choose to treat their customers.
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August 2022 by Sumbha P.
Snobby, rude, racist, arrogant, disrespectful service. Is that actual customer service? Don't go to the eye glass section. I did and was yelled at, rushed along, and treated like I was undeserving of their minute long attention. Then, when I phoned in to complain from the parking lot, I was told that was fine behavior I received and hung up on before I could respond. The thing is, these are grown, white adults, not high school or even college aged kids that are acting with this level of impunity. If I could give this place negative stars I would. I come from California, where the level of actual Costco customer service is, apparently, exceptional. Who knew? I've taken returns without a receipt here and was told I could not return any item. In California, I never took a receipt to return items for 20 years. They just looked up the items on my account and accepted the returns. They did their jobs. It is no wonder I see no brown or black people shopping here. They have better things to do with their energy than spend it getting back to center, after even a brief stop. This is a disgraceful part of Costco's lineup and I will go out of my way to never shop here again. Too many chances given, and too many dismal experiences accrued.
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July 2022 by Jessica W.
This place got to be the worst. It is mind boggling that so many Karen's would be in one place often. I been in there 3 times and felt I was going to be lynched in this racist town by racist middle aged spoiled females who look at you like you are a domestic servant and ram the shopping cart to cut infront of you while you are pushing the cart respectfully. It's mind boggling how they try to act so snobbish in Walmart apparel and obese gut flap hubbys. I guess I was looking good in my Gucci earrings.
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July 2022 by Adrian Tan
I found a slow leak on a tire, and went to Costco Tires to check it out. As I bought the tires from Costco, they will fix all leaks free (when a leak is safe to be patched). I found out about the leak at the last minute, so went without an appointment. Kim was great, and was able to accommodate me, Andy fixed the tire within 35 minutes (they originally estimated 1 to 2 hours). A big thank you to Costco Tires! The Tire Center is located in the main lobby itself with the shopping carts (not inside the shopping area), and the parking area for the Tire Center is located around the left side of the building - see photos.
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June 2022 by Viktor Gotz
I bought a set of four Michelin tires at Costco, which they installed. On the way home, I noticed that the tire pressures were significantly different between some of the tires (by up to 4psi) and all of the tires were overinflated compared to the car recommendation. In addition, there was a clear vibration in the steering wheel, so the tires weren't even balanced properly. On the paperwork, there was a signature by the "10-point inspection", but clearly there was no inspection if even the tire pressures were all over the place, let alone the wheels not balanced. The next day I stopped in to get this fixed, and the guy told me I would have to wait 1 1/2 hours before they can get to it since I'm a walk-in! He didn't care at all that they failed to install the tires correctly in the first place and wasn't interested in trying to make this right. He offered me another appointment for a week later (!) to rebalance the wheels. I'm really disappointed and I will not be back to Costco Tire Center.
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March 2022 by Ashley I.
This Costco is great. Much bigger than the standard Sams Club store in my opinion. The samples are a great perk, as well as the inexpensive cafe food upon check out (pizza is great!). I have used the car center as well, all the staff was super helpful and had speedy service. The only down fall is, if you come here on a weekend it is PACKED. There isn't a lot of opportunity to look around or graze because the store is so crammed packed. I definitely recommend shopping during the day, or the week nights at the very least.
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January 2022 by Mark B.
Let's be honest, who doesn't love Costco? This place has bomb prices and the food quality is excellent. And how can you not love free samples? They got samples on samples over here. The staff is always very friendly too. I highly recommend paying them a visit.
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January 2022 by David Town
Demand for new tires is greater than supply service bays and technicians to install them. Customer service representative friendly and helpful. Don't know what much more they could do in this situation though. They now even offer appointments, but the first available slots are two weeks out.
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November 2021 by Vickie B.
I came here for the specials on chicken/cranberry/jalapeno meatballs and the frozen egg rolls. And as is typical, walked out spending $70 more than intended. We were headed back to Ohio and this Costco was the only one that didn't take us miles out of our way. I really wanted to try those meatballs. I probably could have spent a couple of hours in here. I saw so many things the Columbus Costco doesn't carry. And NO SALES TAX ON CLOTHING! You lucky Pittsburghers and your apple pie is $4 cheaper than ours. Gas prices were NOT significantly lower than surrounding stations. I was pleased to see the little buns in the bakery. For us, they are a perfect size for sandwiches. Overall, a nice Costco. And as is typical of most Costcos, you will find items that are typical of the clientele they serve. I am more of a get in/get out shopper but I wish I had time to stay a little longer.
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September 2021 by Russ Y.
Today the Costco Tire Center staff replaced all 4 tires on our Honda CRV with Michelin CrossClimate2's. We had an appointment and were in and out in a little over an hour. They are our go to place for tires and after sales service (re-balancing, rotation, flat repair, etc. They continually spoil us with great service, low prices, friendly attitude, courtesy, efficiency and after-sales service (rotation, flat repair, etc.). What else can one ask for? I heartily recommend them for your tire needs.