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May 2023 by Pat M.
Staff is mean. Pharmacist don't care about their customers and refills. Tried to get 3 doses of a life saving medication but was refused by pharmacist, she even stated back to me that it wasn't a big deal he didn't get it. Corporate took over 5 days and several calls to their complaint line to call me back. Even from there Robert Watson (district lead) was useless. He went as far to close out my complaint saying he tried to reach out to me but couldn't get in touch. That was a lie. Tried to go above his head to Jessica Read (regional Leader) but she had Robert call me. He was the person I was trying to file a complaint against. All in all stay away. Go to Giant Eagle even, at least there they are nice 50% of the time
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April 2023 by Beth M.
I have gone to CVS pharmacy since they opened. There used to be nice pharmacists who actually cared. This is no longer the case, the pharmacists who work there are like robots. They barely interact with you and definitely don't seem like they care. It is very unfortunate.
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April 2023 by Cheyenne M.
I like how you call to get a price check on a physical for your permit and then the robot man hangs up on you after you confirm you want to speak to a employee instead of hearing the one million questions he asks regarding Covid and then listing off every possible store hour and holiday hours known to man so by the time you're done you try to reach out via email by the email they provided and it's saying "this email is not valid" terrible customer service. The worst I've seen any health care provider have.
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March 2023 by Carlie W.
I have been going to this pharmacy to pick up a monthly prescription for over 8 months and each time they have screwed something up. One time they left their refrigerator open in the pharmacy (where my medication is stored) and made me go to a whole other store to pick up my prescription. They have filed my prescription wrong which has messed up my insurance and every time I have any type of question they are always SO rude. They couldn't care less about the people who go there, they just want you out of there! The one young female pharmacist or pharmacist tech there is a total b**** with no patience. As soon as she greets you she just comes off extremely unpersonable and can never help me figure out the reason that my prescription is not ready. Every time I go to this CVS I am greeted with negativity and poor customer service. I didn't want to write a review because I thought maybe she was just having a bad day but I have NEVER gone in there and seen her in a good mood. The pharmacy is in shambles and is a freaking disaster. They keep nothing in order.
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September 2022 by Kim H.
The young girl at the pharmacy that checks you in for the Covid vaccine couldn't have been more rude, disrespectful and unprofessional! My husband and I went to get our booster and a flu shot. The pharmacy wouldn't take our insurance for the flu shot but would for the Covid booster. They had my husband really confused. They took him in and jabbed him, didn't ask for his vaccine card and never said what they were giving him. Then they said we'd have to go to the Minute Clinic for the flu shot. The lady at the Minute Clinic actually went over and asked the girl to make sure what they gave him. The girl was rude to her too. As we were leaving I asked my husband if they filled out his vaccine card and he said they never asked him for it. So I went up to the girl and told her no one filled it out. She grabbed it out of my hand and said "I'll fill it out!" The other day I was in there picking up a prescription and a lady in her 80's was being told to go to the Minute Clinic to check in. This poor lady didn't know how to do the check in kiosk thing! CVS pharmacy needs to get their act together!
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October 2021 by Pierced Heart Art
Everything you need all in one place! It is great to find somewhere familiar when you are out of town and need something!
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September 2021 by Heather M.
There is something very wrong at this store. I went to get a covid test and my appointment was cancelled. It was a problem with the app. I went to the drive-thru to ask how the person doing the testing was going to call me now that my appointment has been canceled. The person at the drive-thru just wanted me out of the drive-thru. He kept repeating himself and not answering my question. Not only that but he admitted they cancel people's appointments when they are short staffed. Then I pulled into the covid testing area and the nurse practitioner came out and treated me despicably and literally ragefully because I didn't have an appointment. So I decided to go inside and buy a home covid test because I didn't really need a rapid test anyway. I went in and the man behind the counter was arguing ridiculously with a customer and he would not stop. He was extremely patronizing and mocking. It was embarrassing to watch. I ran out. I will never set foot in this evil place again.
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July 2021 by Debbie Schmac Grant
Constant mistakes! Always an issue that I need to call and have resolved.
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October 2020 by Ed N.
Had a very bad experience with the minute clinic in this CVS. I had an appointment, arrived on time and registered as per their procedures. During the registration process I checked all the information to insure completeness. Following registration, I returned to my car waiting for the call. I waited and waited and waited. Finally I went into the store to see what the holdup was only to be met by a very nasty PA who kept stating my appointment did not list a telephone number to call. I told her that all my information was in the registration. Only to,get the same reply over and over. There is no phone number on the appointment. Her continued response on blaming me was both unnecessary and unprofessional. Her only resolve was I had to wait more and "that is the way it was going to be", again very unprofessional and showed very poor customer service. This healthcare provider acted more like a Nurses Aid and than a PA. I will find a more professional place to seek healthcare.
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March 2020 by Shawn McGinty
CVS pharmacy continues their perfect streak of failed process and excellent customer service.
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May 2019 by Heather Houlahan
Tried to kill husband with overdose of vitamin D — 14x the prescribed dose.
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April 2019 by Katie H.
Literally the best drugstore in Cranberry TWP!!! Staff is always kind and courteous to myself and my husband.
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May 2018 by Tom B.
This CVS is consistently busy and understaffed. I just waited 20 minutes in line to pick up a prescription as did the six in front of me and I'm sure the six behind me. There were several who walked out in disgust. This store needs to up it's staffing as there is always a long wait.
