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December 2023 by Amy Taylor
The main pharmacist at the CVS Freedom Road location is very rude. Customer service is just horrible! She acts flippant and annoyed when you have any question. And, heaven forbid she smile! We have been getting prescriptions filled there for years, and have finally had enough. If you don’t like answering questions from your patients, then don’t work in retail. My advise… find another pharmacy, not the CVS on Freedom Road.
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December 2023 by Ashley Sharlaw
I waited on hold with the Pharmacy for more than an hour not once did anyone pick up. From 6:34 PM to when they closed at 8 PM. I called the store manager who was rude and hung up on me because I started crying when he informed me that even though I don't have a way to physically come into the store that people in the store took priority. These people are dealing with peoples medications that they NEED. The people in the store WILL be seen if there is a line. I will not get help if they never answer the phone and I do not have a vehicle to go into the store. I tried calling back and they answered just to hang up again. I wish I didn't rely on the free delivery from CVS because this was just a horrible experience. I'll be informing corporate.
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December 2023 by D
The reviews are true. Her condescending arrogant intonation borders on the theatrical. It’s the type of ludicrous behavior you’d expect from a lead antagonist in a Broadway production.Not to be outshined by his deranged coworker, the guy at the drive thru window seemingly sits there to eagerly share a dose of loathing projection.I’m not sure what happened to these people, but I’m thankful for my pleasant primary care receptionists, nurses and doctors. They certainly help to maintain the balance in these interactions with medical professionals.Yin and yang.
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December 2023 by R P
This is the absolute worst pharmacy I ever had to deal with. They have terrible generics, they consistently mess up my refills the pharmacy is definitely very unpersonable and need a lot more staff. I'm certain their modes are dictated by the lack of help they have. I have never hated a pharmacy so much. I am unfortunately stuck here. The store is good and they have great coupons.. if you have the chance to go to a different pharmacy go there. This pharmacy has been awful for years and I completely blame their corporate.
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November 2023 by Dave McCandless
This pharmacy shorted my son’s antibiotic. My pediatrician’s office explained this is a somewhat common occurrence there and called in a new rx to cover the missing days. I called to ask the pharmacist for an update on whether the medication was available. The pharmacist who responded was rude and unprofessional, called my pediatrician a liar, declared that she filled the prescription herself and that we clearly misadministered. The conversation went nowhere so I hung up, changed pharmacies, and told my pediatrician that the local CVS is telling customers that he’s a liar. CVS should fire this pharmacist. She’s a train wreck.
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October 2023 by Autumn Longo
I had a wonderful experience here, both with the HealthHub and the pharmacy. The lady who saw me, Alysa, was so sweet and helpful, actually listened to my concerns, and went above and beyond to put me at ease and get me feeling better (truly there are not that many people in the health care field like her, I had such a wonderful experience!) After sending in my prescriptions, she had it sent to the pharmacy and both of them were filled within 10 minutes! I was amazed. Everyone was so efficient, kind, and helpful! I would definitely recommend coming to this CVS walk-in clinic instead of an Urgent Care.
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October 2023 by Leslie Haynes Simpson
Unfortunately the one evidently registered clown of a nurse ruins this place for the wonderfully kind and professional healthcare providers that do a great job. Its that one rotten apple that prevents me and every one I can convince from returning.
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October 2023 by Deborah Bachman
I had an appointment for the covid vaccine and my husband was with me. He was refused as a walk in. I previously tried to make an online appointment for him
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September 2023 by Natalie B
There is one female nasty pharmacist who works here. Gave me wrong information about my medication with a biggest attitude. She would not even introduce herself with first name. Never encountered such unprofessional pharmacist. This is my second experience at this location.
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August 2023 by A Cranberri99
Blessed relief at the CVS Minute Clinic to remove a terrible ear wax plugging situation. From my home making the appointment to pulling back into the garage was 45 minutes! The most amazing efficient health procedure ever. I was treated with courtesy and professionally by the medical tech and Nurse Practitioner. I can hear again! Strongly recommend to others.
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August 2023 by Harlee Jacobs
Ella was INCREDIBLY kind and helpful while I was printing pictures! Very professional and fast!
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July 2023 by Jake 76
Worst CVS in America. Since the day they have opened the pharmacy dept have been consistently rude, and bothered, and lack of compassion. This location has a culture of negativity that seems unable to be weeded out.
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May 2023 by Patrick Morris
Why is the staff so mean? Certainly don’t need the pharmacists help. They could care less and have zero interest in helping anyone
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May 2023 by Pat M.
Staff is mean. Pharmacist don't care about their customers and refills. Tried to get 3 doses of a life saving medication but was refused by pharmacist, she even stated back to me that it wasn't a big deal he didn't get it. Corporate took over 5 days and several calls to their complaint line to call me back. Even from there Robert Watson (district lead) was useless. He went as far to close out my complaint saying he tried to reach out to me but couldn't get in touch. That was a lie. Tried to go above his head to Jessica Read (regional Leader) but she had Robert call me. He was the person I was trying to file a complaint against. All in all stay away. Go to Giant Eagle even, at least there they are nice 50% of the time
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April 2023 by Beth M.
I have gone to CVS pharmacy since they opened. There used to be nice pharmacists who actually cared. This is no longer the case, the pharmacists who work there are like robots. They barely interact with you and definitely don't seem like they care. It is very unfortunate.
