-
January 2025 by Evren TÜRKOĞLU
Cheesecakes are good. If you want to buy a beer you should have passport or driving licences.
Kid-friendliness: Child friendly trolleys
-
September 2024 by Cindy W.
Customer Service is horrible! Shopped there on 9.29. Went in a staffed check out. The way was blocked with another cart positioned in reverse with another Giant Eagle employee talking to the check out person. I asked if the lane was open. The employee with the cart said, "Yes, I am just talking to my friend Tony." She subsequently moved and I began my check out. As I was watching the items being rung up, I noticed a charge for Fuji apples. I question it, and Tony replied, "I have to ring it up like that (he was referring to bell peppers) or it rings up 50 cents higher." I thought this was strange, but I let it go. As soon as I walked away, I realized Tony had not asked for my Advantage Card. I went to customer service. There was Dawn. I told her that I hadn't been asked for my Advantage Card and I wanted to make sure my purchases had been credited. She took my receipt and proceeded to tell me that I got the discounts. I countered that I may have gotten the discounts, but how could I when I hadn't provided my Advantage Card. She walked away without explanation and remained at the other end of the counter for several minutes. Finally she returned and said she would get a manager. This entire conversation was done without her greeting me, smiling at me, or apologizing for the confusion. I was made to feel like I was somehow in the wrong. The manager approached and told me that I got the credits but not the perks. Again I wondered aloud how I could get the discounts when they didn't know who I was without the card. She explained that Tony must have used a courtesy card. Who knew there were courtesy cards? Again, she offered no greeting; she didn't even tell me her name or tell me she was the manager. I asked her what her name was -- Chelsea. Chelsea explained she would give me the perks, but offered no apology for the error or the confusion. I explained to her about the Fuji apple charge, and neither she nor Dawn said a word. Clearly there is a glitch in the system, and they didn't even acknowledge that they heard what I was saying. I appreciated the perks, but I couldn't and still cant understand why there was no apology or a smile upon greeting me or anything that that would have made me--the customer--feel like I was valued, that I mattered, that the $350 I just spent meant something. When I expressed that, Chelsea said, "Sorry." Giant Eagle, do better in the training of your employees. "Sorry" doesn't cut it. What does cut it is a friendly greeting by all employees to the customers, a sincere desire to hear what the concern is, and a heartfelt apology for whatever happened, EVEN if it wasn't the store's fault. If a customer takes time to go to the customer service desk, then something has happened that the customer feels needs attention. A curt dismissal with an insincere "sorry" will get you a bad review and a lost customer.
-
June 2024 by John Paul Roboski
Matt is the manager of the Bakery and his is the MAN. The whole team has killer customer service, beautiful artwork for their cake decor, and superb quality in the making of their product. I order from them every month for 200+ employee birthday celebrations and company events because they are reliable, high quality, and just great people. Very grateful and fortunate to interact with and be served by this awesome team.
As the kids say, the Cranberry Giant Eagle bakery is bussin, no cap. Matt, A.K.A. the Rizzler, and his dope team is fire, on bro. So grateful for them slaying and saving my sus reputation at work with their cakes that just hit different. If you’re looking for staff with wicked drip and that aren't cheugy to get you lowkey gucci product, this bakery ATE. This is place to go because they understood the assignment. It's giving family oriented excellence. Periodt pooh.
-
June 2024 by Danny H.
Ask for John tell them Gordon flowers sent you!!!! And watch there faces lol hi John you sicko look it up on YouTube lol
-
May 2024 by Dan G.
This store was great! I don't know how it got so badly rated. It's very nicely laid out. Everything is nice and neat and clean , we're very very happy here.
-
January 2024 by Cassidy K.
It's crazy busy. Always sold out of stuff. Low staff, staff does seem to be doing there best but I can see why it's difficult
-
December 2023 by Kevin Cotton
Love the pulled rotisserie chicken meat.
-
September 2023 by Erin Fencil
Great store but they don't take WIC.
-
August 2023 by Samantha C.
I was in town for the weekend and got my 3 year old two chicken tenders and some macaroni from the hot deli, and he's been vomiting and having diarrhea ever since. Would never shop here again.
-
July 2023 by Erika M
Went shopping here for a few items, and the cashier got an attitude because I didn't have an advantage card. I don't live here, so I don't see a reason for having an advantage card. Just needed a few items
-
March 2023 by Kristen R.
good reliable grocery store around pittsburgh. you can find everything from pre-packaged food to frozen section to deli to fresh fruits and vegetables. overall, decent prices on most things. they are an extensive grocery store that also dabbled in vitamins, health and wellness, and seasonal items.
-
March 2023 by Molly M.
This is the worst Giant Eagle I have ever stepped foot in. It is privately owned (so they seem to believe the rules do not apply) and very poorly run. Looking at you, Bob. No sweat off your back I'm sure because you're probably making a killing while the people shopping in this store suffer the God-awful parking lot, dirty environment, and poor customer service. The food itself? Might be okay, if they even carry it or have it in stock like JFC. I have shopped in this store numerous times and almost every time I've had a poor experience in some way, shape or form. Most of the time, grocery stores generally try to foster goodwill amongst the community - NOT this one. Here's a rundown of a few ugly characters I've come across in this store - an ill-mannered, PWT female working the meat/seafood counter (at the time she was a new-hire) and laughed at me when I asked a question. No, she never answered my question but the colleague next to her did and other customers noticed this employees ugly behavior. A disrespectful, unhelpful, wannabe washed up Joy Behar witchy character working the (get this!) "customer service" desk who was too lazy to actually do her job and tried to bully me out of getting a refund for something I actually purchased at Giant Eagle - which she claimed I didn't which is funny because about 10 min later, her co-worker was able to find the the purchase where I bought that item. Jesus f****** Christ - it shouldn't be this difficult to return an item. Like really? I have spent thousands of dollars in this store and you wanna fight me over $10, a******* Then another employee from a whole other department came over to ask me if there was anything he could do to "help" - how about do your job and go work in your department(the bakery?!) definitely not customer service. I said you work in the bakery, how are you going to help me? He said "I don't know." Basically, just another bored employee trying to amuse himself by starting s*** and getting in people's business where it's of no concern to him. Where is the management overseeing this freak show?! All of this while I balance a newborn baby in my arms. The lack of empathy and care to create a decent hospitable shopping environment for the community astounds me at this Cranberry location. I'll take my money to another location or a whole other grocery store over that experience alone.
-
December 2022 by Kerri Adams
Comparable prices
-
December 2022 by Jill M.
Privately owned and poorly managed. Customer service were stupid and rude. Never again.
-
December 2022 by Michael H.
Not only are the prices ridiculous compared to the Walmart and the Aldi's right next door but they don't even do hot foods they don't know how to make a sandwich at the sandwich counter but they have out-of-date sushi which is disgusting. It's like a bunch of moronic children working for a place that's obviously not run very well and is profiting over safety and convenience. If you show up here you're an idiot. Don't waste your time here.
