H&R Block has a mixed reputation based on customer experiences. Many appreciate the professionalism and care shown by staff members like Sallie Simpson, who has built loyal customers over eight years across multiple locations. However, there have been concerns regarding service quality. One customer reported technical issues with computers that caused delays and frustration during their appointment, leading to mistakes in their tax filing. Despite this, the site manager addressed the problems, promising to provide additional training for employees and connecting the customer with a skilled tax preparer, Nutan V. This effort helped turn a negative experience into a more positive one. Additionally, another customer praised the helpfulness of the staff when resolving issues with an online filing app, recommending H&R Block's services to others. Overall, while there are commendable staff members and efforts to improve service, some customers have faced challenges that affect their overall satisfaction.
People like Sallie Simpson are why H&R Block gets my business. Third location over 2 states for the past 8 years now. She is a Rockstar to deal with. Professional. Personable. She cares.
February 2024
Wendy was great to work with. Very informative and sweet.
May 2023
Ran into a problem with an online filing app. Stopped in for some help in correcting the issue. The personnel were very helpful and had the issue solved in a few minutes. I would recommend their services to all.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
