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February 2024 by Michael H
Very polite and very helpful.
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February 2024 by Matthew Kirschbaum
Was at Kay jewelers today and had a wonderful experience, the sales staff was great and very friendly and I’ll be taking my fiancé back to buy our engagement ring I was that happy. They have my business forever!
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February 2024 by charlene brantner
Horrible customer service....
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February 2024 by Whitney Linn
Bad customer service, will never give money to them again. Was looking at a necklace and was told discounts could be stacked and the necklace was white gold and wouldn't tarnish. I wanted a smaller version of that necklace, and it wasn't until checkout with the card ready to go into the chip reader that we were told it was sterling silver so they could sell us the warranty and the price was as-is. Was made to feel guilty we were spending more than expected and were deceived what material the necklace was. Getting something exciting like a diamond necklace for Valentine's Day shouldn't be met with deception and guilt. :( There was a younger blonde lady doing the selling and an older woman who rung me up who seemed to still be in training.
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February 2024 by Gina Molnar
Pam was absolutely outstanding!!! Great customer service. Such an amazing help with my entire wedding set. Highly recommend working with her.
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January 2024 by Mr. Lopez
The young lady with blond hair was a great!! very professional and she really knew what she was talking about , Thank you again
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December 2023 by Gerrilyn Koontz
If they're helping another customer when you walk in, they ignore you until they are able to help you. I've had this happen multiple times and it's really quite comical. I get not wanting to leave a customer but it's fine to acknowledge someone also.
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December 2023 by Gary R
Bought a $3,000 white gold ring and within 18 months it began to turn yellow. Went in to see about getting it dipped and was told not covered under warranty, I was told at the time of purchase I had all available warranties. $3,000 ring and it did not even last 2 year. The response from the manager was too bad should have bought a better warranty and she did not sell it to me or work there when I purchased it at this location. We certainly will not be purchasing jewelry from Kay's again and highly recommend looking elsewhere for a gift you expect to last a lifetime.
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December 2023 by Zach R
Not a great way to take market share Kays.I have purchased many things through Kay’s over the past 10 years. Including loyal family members using them as well.I purchased a watch through Jared jewelers after I was told by Kay that they were the same owner(Kay was unable to get the specific watch in time so they referred me to Jared).I purchased the watch, and took it into Kay’s to get it sized. I purchased it for my wife as a gift. So Jared told me, “have her take it into a Jared or Kay jewelers, we are both owned by the same company and either one of us will resize it for free”.So I sent my wife in to get her new watch resized. The lady at the counter said no problem, we are the same company. She said “we only ask for a small donation to St Jude hospital. “. What an awesome company we thought.The lady gets done taking a half link out, and tells us, just a small donation. The manager then looks up and says “No way, That’s a watch resizing, that’s $37!”Needless to say, we paid it. They already had the watch completed, and then told us they would charge us. Without being said, I will no longer shop at Jared or Kay’s. Stay away from this Kay Jeweler. The rude, non customer focused manager needs to understand, you may of got my $40 today, but you will not get any of my business tomorrow.My advice to you, train your employees. Don’t let them say they will do it for free, and then pull the rug out when you get the work done. Profits matter, but I will now be working to return the protection plan on my wife’s $2200 necklace that I just purchased from Kay jewelers a few months ago.Go elsewhere! Read the reviews of this Kay Jewelers. There is a consistency review of the manager not being enough customer focused. Buyer beware.
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October 2023 by Andrew Jenkins
I recently purchased an engagement ring from Kay Jewelers in Cranberry, PA and I was blown away by the outstanding ladies that worked in the store. Their knowledge of the rings was second to none and they are outstanding listeners. Marissa and Pam were both exceptional in all aspects of the process and made me feel extremely comfortable throughout the process. I changed my mind mid stream, and they adjusted with me and made me feel comfortable with the change. Love their service!!
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October 2023 by keara luich
Diana was great!! She helped me with all my needs and concerns with my engagement ring. She went above and beyond my expectations! Definitely recommend purchasing anything type of jewelry from here! Great warranties too! Lifetime!
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August 2023 by Sheila Bronson
Matt, the assist manager of the Cranberry store was not just helpful and efficient, he was also very human. He made a point of connecting with me on a personal level. I felt better after leaving his store.
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August 2023 by Jennifer DiNardo
I share this review with you all. After a very bad experience with a different Kay’s store in the past I was hesitant to give them any business. My husband got me a beautiful ring from the Cramberry township Kay’s, unfortunately they were heart shaped stones and did not hold up with daily wear and broke twice in about 3 month. When I took it back for repair the first time the manager (thankfully not there anymore) was very cocky and unhelpful with my situation but did agree to have my ring fixed. I had it back one week and the stone fell out again. So upon second time breaking, I called corporate and was transferred to manager Matthew at cranberry store to resolve my problem. He chose to completely return my ring for full refund and together we built a ring that far exceeds what I expected and I can wear daily! I can’t wait to have it in a few weeks. Will return back to this location and thank you Matthew for all your help and going above and beyond to make this ring perfect!
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July 2023 by Alison Harris
Kay Jewelers in Cranberry Township has been nothing but that absolute BEST! They have helped up with everything. My fiancé for my engagement ring there and now we got both wedding bands.I recently got a heirloom. It was my great grandmother’s ring. It feel off my finger and got ran over. It was completely smashed. I found the stone and immediately brought it to Kay’s. They took it in and within a week it was a ring again. They saved the original band. It looked like when I first received it. I was overjoyed with happiness when I saw it a week later! Everyone that works there is so helpful and happy to help you with anything!If I could give a million stars I would!!!
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June 2023 by Lisa Smyers
I came to this store to design a special gift for my best friend who was retiring. I came into contact with 3 different individuals during the process. All 3 were extremely pleasant, helpful and patient in assisting me with what I wanted to create. The staff here take customer service to a new level. They made sure that I got exactly what I wanted and were concerned that the item was completed according to my timeframe (which it was). The end result was perfect, exactly what I had hoped for. I would recommend this store for any of your jewelry needs and to experience true individualized customer service.
