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April 2025 by Dominick W
Stop hiring Chinese people that have no respect to be your customer service reps id like to speak to an actual American is that too much to ask for? I can barely understand what they say and they don't listen to words I say and continue to talk over me its annoying
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May 2024 by Danielle Kelly
Angie and Alyssa were the only ones working today and they did very well navigating all their tasks and customers. We greatly appreciate their hard work. Angie even said she was helping from another branch today so I thought that was nice of her to come and help out!
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July 2023 by Rita Green
I went into this branch & asked for the routing & account number for my checking account. Unfortunately a Michael provided me with the requested information, but he made an error in providing me with my account number because the last two numbers were WRONG, not even close, I wanted to have a check deposited to this account! This caused a delay in over a month!!
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February 2023 by Ben Reyer
100% the worst banking experience I've ever had!!Half of the checks I deposit for my business get week-long holds placed on them, and they claim it's because there's fraudulent activity.But then I called the fraud department, and the fraud department said no, we didn't put the hold on, your local branch did. They can remove the hold.You'll get nothing but lied to and run-around at this bank!!
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October 2022 by Jessica Smith
I like the welcoming management
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August 2022 by Jessie L. Smith
I like the welcoming management
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April 2022 by Key west
Key bank is a joke!!!! Its like pulling teeth to get them to do anything. Most unhelpful group of people I have ever encountered!!!
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April 2022 by Derick Biedenbach
Wouldn't recommend!!!! Very unfriendly!!!!
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June 2021 by M M.
I called the branch on June 11. Talked to an employee I knew from the Wexford branch. I got a call that looked fraudulent saying I was 29 days passed due on a loan. The employee agreed with me, said he would check with their back office, and get back to me that afternoon. I never heard back, so on June 16th I called again. Of course that employee was on vacation that week. I left a message for the branch manager which knows me, and has helped me out a lot in the past. Never heard from her. Today June 22 I called the branch at 9:30am (they open @ 9:00am). The phone rang about 6 times until it went to voicemail. I guess they don't want to help me anymore. I still have 2 commercial and 1 personal loan with them. In the last 2 years their customer service has really went down hill. I'm not sure if it is that branch, or "Keybank" overall.
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April 2021 by S B.
I asked for larger bills when taking a cash withdrawal and was told that they had to distribute $50 bills to meet the entire request by policy!!! Lol. You know it's time to change banks when don't have enough $100s on hand to handle cash disbursement requests. I felt like I was watching It's a Wonderful Life and I depleted them of all but their last two one dollar bills!!!! Might want to go to PNC like we did!!
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November 2020 by Jonathan Trent
Zach did an awesome job helping my son open his first checking account. Very professional, personable and overall great to work with. Thanks Zach and Key bank Cranberry.
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October 2020 by Dave W
KeyBank is the only bank I know of that doesn't give your paycheck early when your payday falls on a holiday.It's the little things that matter...Edit; the thing is several other banks release their direct deposits at least one day early when payday falls on a banking holiday, so you're not being 100% honest.
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October 2020 by Andrea DeMarco
I had made an appointment to discuss KeyBank account options and accidentally showed up on the wrong day. Unfortunately, the person I was scheduled to meet with was not there. However, Zach was more than happy to sit down and talk with me. He was polite and knowledgeable about their products. I chose to go with his recommendation and I can't be happier. The staff that I encountered during my visit were also friendly. It was a very pleasant experience. Thank you all!
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August 2020 by James K.
This bank completely screwed me on my PPP application. They failed to even submit it and now the branch manager LITERALLY said, 'ya, I don't know what happened' and there is no one at Key who taking calls or responsibility. Key is headquartered in Cleveland....once I found that out it all made sense. What an awful experience at such a critical time. My business NEEDS ALL THE HELP IT CAN GET!! Any these guys just straight up failed and are like, 'ya, don't know what to say?'...I'm saying BY!!! MF'er SSTAY AWAY FROM KEY!!! They've consistently been a bad bank to deal with since taking over first Niagara.Switching to a smaller regional bank.
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February 2020 by Matthew O’rdean
1-28-2020 Update I received an email yesterday saying someone in the executive department would contact me to resolve. I never got the phone call, once again ignored. Today my account is starting out negative and I'm sure they will add fees on top from their miss communications.
