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April 2024 by Meagan Gross
Had a great experience picking out my new chair! The salesman Dell was very nice and helpful. Loved the being able to pick out every part of my chair right down to the color and fabric. And I thought the chair, delivery, and extra coverage was all very reasonably priced. I have already started recommending this store to friends. Very pleased!
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April 2024 by Travis Dixon
We had a great experience designing our couch. Lori S and the rest of the team are great. Lori took the time to understand our needs and show us many designs and fabrics. We could not be more excited for our custom couch to come in.
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April 2024 by Penny Sappington
Excellent service! Very helpful and informative. Lori made it very pleasant experience which was much appreciated.
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April 2024 by Marilyn Jordan
Fast courteous service. 3rd piece of furniture from them. It holds up very well. Never had a problem.Update: I just bought a sleeper sofa 4/8/24. Same fast and curteous service. All 3 sales people there were eager to help. But I was there to see Bill R. He came quickly to help and was patient with all my questions and curiosity about the many upgrade. Very satisfied again.
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April 2024 by Gary R
Got an incredible recliner at a great price and Zack was a great help in finding the perfect chair and really appreciate all of his help!
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April 2024 by Cindy Tananis
Del, our salesperson, did a great job of listening to what we needed and wanted, showed us options that met those needs, and efficiently set up a sale for us. Great experience.
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March 2024 by Jan L
I have purchased numerous items from this store over the years and have been very happy with the design service, employees and furniture. However, I would never again purchase their protection plan. My 3 year old grandson knocked over a small table and when it fell the lamp on it caused numerous scratches. By looking at pictures their protection plan provider Serveco has determined that it was from ongoing use. This was not the case! What a waste of money.
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March 2024 by Anthony Kobus
Mark is great to work with and very personable. If I were to buy furniture again it will be with Mark.
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March 2024 by Barbara Reuning
Kayla was very knowledgeable, and patient while I made my selections. Looking forward to enjoying my reclining loveseat.
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March 2024 by Frank M
We looked at furniture on a Saturday and the salesperson was very helpful with no pressure. She gave us an info sheet on the couch we were looking at. We called back on Tuesday and ordered a couch over the phone. It took less than 10 minutes and they even honored the sales price that expired on Monday. Awaiting delivery now.
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March 2024 by Chet Clark
Found out my discounted recliner was used when I got it home. Had to clean out the dog hair and spill from where the back joins the chair body. $900 for a used chair? I will never be back.
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March 2024 by Kathleen Derr
My furniture looks awful and it's only been a year since i spent a small fortune on it. Customer care is horrid. I will never purchase anything from this company again.
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March 2024 by Ann Mc
I fractured my back a month ago and was hospitalized. Once released I needed a recliner at once to help recover over a 3 month + timeframe. My mobility is very limited and I am in a back brace. I called the cranberry La Z Boy and got a salesman named Mark. I explained my situation to Mark and that I could not drive or get to the store. He initially was helpful but when I asked him to either FaceTime or send me pics of floor models he refused and laughed at me. I just wanted to see how the chair reclined and how someone close to my height 5’7” fit due to the circumstances. He was very rude and laughed at me as said it was a ridiculous request. After 3 unsuccessful weeks of trying to find a chair for at once availability online and over the phone with other retailers - I called the same store back and got another sales man - Bill. He was very nice and helpful over the phone and said he had 2 floor models for sale. By this time I was able to ride in a car short distance - so I had a friend drive me to the store to meet Bill and check out the 2 chairs. Bill was very helpful. I ended up spending about 4x what I originally thought I would spend due to his service and the chairs they had. I am very happy with my chair and have been comfortably able to sit and recline for the 1st time in a month. So Bill got a $2300 sale and Mark got nothing. I would rate Bill and the chair I got 5 stars and Mark 0 stars - so I’m rating overall 3 in the middle.
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March 2024 by Kim Whigham
Outstanding, knowledgeable, friendly customer service provided by Bill. I would highly recommend this location to everyone.Thank you!
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March 2024 by Garrett Wickham
Del is awesome!!! Totally recommend him if you need a couch