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May 2025 by Lloyd Kwak
My wife frequents this place often. You can buy the same Old Navy clothes at any location, so what differentiates one location from another? Customer service. Normally, bad customer service is the exception and not the rule. Here, during the afternoon shift on weekdays after work, my wife consistently deals with a sales associate who is not polite and, worse, unable to process certain types of returns and even exchanges out of either confusion or lack of training. For instance, she doesn't even understand the concept of exchanging the same jean in a different length for the sale price of the originally purchased (and returning) jean, and will say that it's impossible to make the price adjustment on on the second jean that's being kept (because it was not purchased on sale like the original). That's a pretty basic retail concept to grasp and handle appropriately. You'd also like to think there is a store manager that is a regular presence up front who monitors these issues and is proactive. Instead, he's regularly hiding in the back and only when my wife or other customers insist on additional help (or when this sales associate finally relents and asks) does he show up to fix the issue, which normally results in a lost of wasted time for my wife, this sales associate, and other waiting customers. That he doesn't seem to care about re-training this particular employee, or that he does and she continues to show an inability to grasp basic concepts, or display a bare minimum of congenial professionalism, is really an indictment. It isn't that hard to properly run a corporate chain that deals in high volume like Old Navy. They run themselves and everything about the experience should be easy and unremarkable. That this sales associate and manager stick out like sore thumbs should be embarrassing to Old Navy Corporate.
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September 2024 by Jodi Crawford
Staff was very friendly and helpful it was a great shopping experience
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July 2024 by Heather Oates
One if the best Old Navy stores I have ever been to. Great selection!
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April 2024 by Autumn Longo
I like this store. It's well stocked, and always has a great selection of items. it's maintained very well and the staff works hard to keep things looking nice. It can get hectic on Saturdays after brunch/lunch so keep in mind there may be a wait on the changing rooms. That is to be expected and no fault of the store, however.
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September 2023 by Courtney Mao
Great prices only when shopping the sales
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May 2023 by Kim Policastro
Very busy, lots of people in line for 1 cashier.
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March 2023 by mike schramm
If you watch their ad you can find some good sales
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February 2023 by Cathie Germaine
I went to this location today searching for a new pair of jeans. Maria, the Assistant Manager was the helpful to me. I told her exactly what I was looking for and she showed me 3 different styles. She was so patient with me as I had hip replacement surgery and walking around and going in fitting room was challenging. She told me to use the handicap dressing room which was great because it had a bench for me to sit down. I had to call back tonight as I thought I wanted talk in the jeans and they were way too long. She answered the phone, found the jeans and is holding them for me. Old Navy is fortunate to have Maria on their team.
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December 2022 by Crystal Cossell
I'd like to give the store a full 5 stars. There were plenty of sales going on that weren't available online. The only downfall is I require tall sizing and they don't have tall sizes available in store.Old Navy, if you see this, please start carrying tall sizing in stores. Thank you!
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December 2022 by Thelma Zanone
Make sure you check the return policy before you buy!!I’ll spend my money elsewhere. There are many other stores that value their customers.
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December 2022 by Lane Branton
Great experience shopping. Friendly cashier's and smooth check out.
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November 2022 by Quinn Verbeke
Maddie was very helpful when selecting some nice holiday socks!!
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June 2022 by Samantha Sears
Great staff made for an easy return!
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May 2022 by Tori Dodds
Honestly the nicest Old Navy I’ve ever been to. The store was very well organized and employees were very helpful!
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February 2022 by Joanne Young
Friendly staff, great sale prices
