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May 2023 by Kathleen Kelley
Purchased 2 mattress sets for family members, in the last few years! So happy with the OMF, that I'm ready to buy a new set for myself?
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November 2022 by Ash Murphy
Best matress shopping experience I've had. Excellent service and great values for someone like myself, on a tight budget.
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June 2022 by Bob Michaels
I thought I should post some information about The Original Mattress Factory and what they call a warranty. Before you buy a mattress, make sure your bed is built of bumper strength steel. Because they will blame the construction of the bed. And the bed frame we have is made of cast iron.Then make sure you only buy the box spring from them because if you have a box spring that is any older than 48 hours old, it will cause the mattress to fail according to their "experts". The mattress I purchased was a top of the line Original Mattress Factory mattress that I spent $2,000.00 for. Now 4 years later, it is sinking terribly. So when the salesman tells you about how great their warranty is, don't put a lot of faith in it.And while I didn't agree with the conclusions their "expert" came to, I was willing to spend my money with them again, so I asked if they could maybe prorated the mattress and replace it. Or for that matter, rebuild it, since they are the "Factory". They aren't willing to work with you in any way, shape or matter. Be careful spending your money with them.Seems this review brought a response from the owner. His response is just more smoke and mirrors. The bed frame in question is made of cast iron. The only thing stronger would be to make a concrete bed with footers. Seems your "expert" left out of the picture that the box spring is supported with center feet on the rails. And you can continue to make all the excuses you want, the bottom line is that you are not concerned with customer satisfaction or keeping a customer instead you use workarounds to support your useless warranty, that you must have had written by a very expensive legal team. All your advertising boasts about you being the factory. Well, then why not just rebuild the mattress in question? The conclusion I have come to is that dealing with the Original Mattress Factory is an exercise in futility.
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February 2022 by Robin G.
Bought a mattress here six years ago that has a 12 year warranty. The mattress is failing. However, someone at the warehouse factory has decided that it is within specs, (who knows who came up with these specs and where are they published) and has refused any warranty on this mattress. The physical ruts in this mattress make it very uncomfortable for sleeping. According to their factory people, comfort has nothing to do with a warranty even though there are divots in the mattress. Be aware that they do not stand behind their products!
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December 2021 by Aleena Murphy
Best matress shopping experience I've had. Excellent service and great values for someone like myself, on a tight budget.
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November 2021 by Mo. Magdalena
Excellent service. Very generous terms, if you don't like a mattress you can exchange for a most reasonable cost. Easy to work with. Really like my new mattress!
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August 2021 by Ken Burke
Fast and a great experience. It's nice giving your business to a local company.
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June 2021 by Stacey V.
Some friends of ours had bought there mattress here and have been very happy with theirs. So since we were in need of a new mattress we came in to see what they offered. We bought a queen size mattress from sales associate Steve. He was very helpful and friendly and knowledgeable answered all of are questions. We were offered a cloth that was in package to lay out while trying out each bed.
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June 2021 by Jim Mike
Quality product on the pricey side
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May 2021 by Alyssa M.
I bought my mattress here almost 3 years ago. I still remember the sales associate's name - Steve. He was kind, patient, and helpful. I bought the serenity mattress and it's great, and I can attest it has lasted me nearly 3 years so far with no issues! Very comfortable and good quality!
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May 2021 by Rickey A
I stopped in today to lay on a few mattresses that I am planning on ordering from my local Original Matteress Factory store. Steve was very kind and helpful even though he knew he wasn't making a commission on my eventual purchase. As usual I received excellent customer service at OMF!
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January 2021 by J Blough
Bought a top line mattress, box spring, and frame form them with in 6 months we had bad body impressions in the bed. We rotated and flipped the mattress like we were supposed to. At 11 months they sent someone out to look at it and blamed the problem on a collapsible card board box under the bed. The representative said we could purchase an up grade, we thought we bought the best they had and didn't want to buy another bed from them within a year.Very unsatisfied
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July 2020 by Mike Zurrica
Great deals and 10 year warranties. All my kids sleep better with the mattresses we purchase here!
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July 2020 by Jay Hilscher
Kind service and quality mattress. All 5 of the mattresses in my house are from here. And so will 6+.
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February 2020 by Kelly Downing
UPDATED REVIEW- Added stars for great, no outstanding, customer service. OMF sent a rep out to meet with us (on a Saturday) and will switch out the noisy bases with the model we actually saw at the store. They want to "make this right." Nice commitment to the customer! They replaced the bases, delivered on a Saturday and refunded part of the cost to make up for our inconvenience. The new bases are great- Indeed "whisper quiet."
