Victra is a Verizon Authorized Retailer in Franklin, PA, striving to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The knowledgeable and dedicated staff are helpful, taking care of customers in a timely manner even on busy release days. They work well together, patiently educate customers about new phones and plans, and compare prices and options clearly. One employee is noted as extremely patient, intelligent, and compassionate, going above and beyond to resolve complications and technical issues. Customers report this location provides the best experience, with staff who work out issues efficiently. The mission is to connect technology to life in a trustworthy way, leading many customers to state they will definitely return for any mobile services needed.
She was very helpful, fast, polite, and listened to what I wanted and did not want.
February 2024
After hours at a different Verizon store and several techs with no luck I headed here where Adam had my phone working in no time, He was a life saver when everyone else from Verizon was helpless. Two thumbs up!
September 2023
Probably the best experience I’ve had with Verizon in awhile. The staff were helpful and taking care of customers in a timely manner especially for it being iPhone 15 release day! These guys worked well together and helped each other as well.
