Victra is a Verizon Authorized Retailer in Franklin, PA, striving to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The knowledgeable and dedicated staff are helpful, taking care of customers in a timely manner even on busy release days. They work well together, patiently educate customers about new phones and plans, and compare prices and options clearly. One employee is noted as extremely patient, intelligent, and compassionate, going above and beyond to resolve complications and technical issues. Customers report this location provides the best experience, with staff who work out issues efficiently. The mission is to connect technology to life in a trustworthy way, leading many customers to state they will definitely return for any mobile services needed.
Big shout out to Heather for me today. She was so patient with my panic and helped me get my phone backed up before I lost the screen entirely. So happy to be apart of Verizon 😅
March 2026
Matt Swartzfager was such a huge help. I was switching to a new phone and he made that process so easy. I then had troubles with payments getting switched and everything got messed up. Luckily, Matt was able to help me resolve the issue and everything is working great now!
February 2026
Matt was absolutely amazing! Helped me with an iPhone that was stuck on SOS and got it all resolved so fast and easy. He also helped tremendously with an outstanding credit line we had zero access to and got it resolved immediately. Definitely recommend this store, and definitely recommend Matt!
