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July 2025 by Jonathan Bogna
Hands down, worst Internet I've ever had in my life. You can pay less for way better elsewhere
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July 2025 by Joey
Frankly, this entire experience has been a complete waste of time and money. What should have been a simple phone setup has turned into a technical mess that has cost us business and undermined our operations. Dealing with Verizon has been exhausting and unproductive!
We are a small Asian business, I have a serious issue that is negatively impacting the daily operation of my restaurant. When I signed up for Verizon’s One Talk service, I made it absolutely clear that these phones were for Business Restaurant Use and that full caller ID functionality was critical for integrating with our POS system.
Had I been told upfront that Verizon’s One Talk system Encrypts caller ID data and would NOT work with our POS, I would NEVER have signed up. This is a failure on your sales team, who either lacked the knowledge or deliberately withheld this important information.
We only discovered the caller ID limitation after everything was already installed, our phone number distributed, and marketing materials sent out. Now, our POS system cannot recognize incoming calls for takeout orders, creating a serious disruption for both our staff and customers. This issue has made daily operations frustrating and inefficient.
We’ve contacted Verizon support and the One Talk team multiple times, and have been told there is NO way to un-encrypt the line or allow caller ID passthrough. No workaround or alternative solution has been offered. Even worse, our follow-up emails and requests are being ignored with NO UPDATES at ALL.
At this point, they offered NO real solution or workaround for the caller ID passthrough issue, NO Clear guidance on whether any compatible hardware, line configuration, or plan can fix this, NO Accountability from the sales team for failing to disclose this critical limitation
This should have been an easy, basic feature. Instead, it’s become a complicated mess—costing us time, money, and customer satisfaction.
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June 2025 by Mike Hockenberger
I would rather rely on payphones than ever have to enter this store again
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May 2025 by No Thankyou
Nice enough but my god does it take forever. Don't bother going if you don't set up an appointment online first. You'll waste your day. You will see employees hanging out behind the wall. They will stop taking care of customers and leave even though there are people waiting to be seen. They don't want you in the stores, they want you to do it all online
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May 2025 by Kristin Strick
Customer service in Cranberry was very rude. Was insisting he could not activate the replacement phone that I paid my deductible on, because I had a past due balance…which I was unable to access due to broken phone. The phone was activated with a phone call, that I had to insist he make. Probably leaving Verizon now, because of this guy. The eSIM was not working had nothing to due with my past due balance.
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April 2025 by Mia McIntyre
Chris from Verizon explained the new plan to me in a simple and professional manner. Chris also guided me in purchasing a new phone for my husband.
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April 2025 by Mark M
Needed to upgrade my phone.. went to Verizon/Cranberry yesterday (4/23/25) & was fortunate enough to have Dominic work with me… he was VERY knowledgeable, personable and took the time to answer all my questions… it was positive experience!! Thank you Dominic
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March 2025 by Meredith
Dylan was super helpful and patient. Had issues with an address and credit report and made the process easy. Thanks!
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March 2025 by Jamie DeMarco
I’ve never had a worse experience with customer service than I did with Verizon. The wait time was absolutely ridiculous—what should have been a quick resolution turned into a frustrating, time-consuming ordeal. When I finally got through, the representatives seemed completely unprepared to help. They lacked basic knowledge about their own services and showed little interest in actually resolving my issue. Instead of finding a solution, I had to drive to the Apple Store in Pittsburgh to purchase a phone. Verizon seriously needs to improve its customer service because this was beyond unacceptable.
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March 2025 by Amber
Dan is awesome! Very helpful and transparent.
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December 2024 by Ashley Bick
I’ve had numerous recent issues lately with Verizon and experiences with other staff at this store that left me thinking of switching carriers.
However, the recent experience I had has changed my mind. Keith was the upmost helpful, knowledgeable, and understanding with my issue. He was very thorough explaining my options, answering all of my questions, and helping me to get my new device set up. Keith is absolutely an asset to this organization - thank you, Keith!
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December 2024 by Annette D
Went into Verizon for a trade-in yesterday and worked with Dylan. Dylan was so patient and helpful. He answered all of our questions about account management moving forward as well as different options for upgrades. He also pointed out that we were paying for a service that we didn’t need. Would highly recommend working with Dylan!
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December 2024 by Corey Wearing
They are the most rudest people ever... Commercial says trade in any phones broke or anything They lied Cause the cranberry store would do it they said nope buy phone
full price so we stayed with t mobile T-mobile treated us really well respect
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November 2024 by Terral Whittington
I simply wanted domestic service on my phone and a screen protector put on two other people just walks in gets service and gets screen protectors on the spot I have to wait 30 mins. Unacceptable!!
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October 2024 by GameFan
This is Actully horrible I bought a WiFi and Verizon is so bad the first night it’s already down like that is so ridiculous like keep your business working I hate this please never get a WiFi router here like it’s ridiculous
