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March 2024 by John Hendrickson
Came in to switch my service to Verizon, after continued incompetency by another company. I honestly would’ve been better off using 2 paper cups with a piece string attached to them, than to continue to use their service.When I arrived at this store, I was promptly greeted by Josh, and within 30 minutes, my service was switched and I was out the door with a working cell phone. Josh took the time to explain everything that he was doing, and even gave me his personal cell phone number in case I had any problems moving forward. You couldn’t ask for better customer service than that! Thanks again for the help Josh! I really appreciate it!
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February 2024 by Jared Bartlett
I was there to get a modem and wireless router for my friend's house.
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February 2024 by Steve Capo
Verizon is really good. I like their service. This is a corporate store, not a reseller. They are really helpful. This review is for the store, not the company itself.The store is laid out nicely, each phone type in their area. They don't have as many as they used to and some phones on display don't work - minus 1 star for that. If you're going to demo products they should work.Watches are not working at all. When I went to demo the galaxy 6, neither style was working or on. These should be tested daily and periodically to make sure customers have a good experience.I have 8 devices on my plan. Because I could not test some things, I went elsewhere to buy the device. It's the same pricing.Managers are not always available here and agents are sometimes overwhelmed. If you get irritated at the wait, come by during a weekday. They are rarely busy.
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February 2024 by Camryn Zec
associate named Austin was very unhelpful he gave us the wrong number to call for further assistance then disappeared into the back of the office for 10 minutes and had a poor attitude the entire time
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February 2024 by Tabitha McLaughlin
The store is amazing. Ever since they got rid of the call centers, calling anyone has been useless
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December 2023 by Bryan
I go here for any of my phone needs!! The staff is always ready to help, the only downfall which isn't a big deal is that Alot of people pick up on good service so there is usually very brief waiting time. But other than that, this place is the best!!!
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October 2023 by Christine Vandervort
Really awful customer service It took longer for the person to log into my account than it did for him to scroll up and down and tell me he couldn’t help me lower my bill bc I already had basic plans on my account. I went home, did some digging on my own online, and saved $20 a month by lowering 2/3 lines on my account. Absolutely pathetic and waste of time going into this store.
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September 2023 by Kiara sherk
James was amazing and had excellent customer service. Walked my mom and i through everything and saved us some $$$
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September 2023 by David Kiester
Price misquoted. Cannot get paper billing done correctly in four tries. Arrogant customer service. Cannot keep promises.
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August 2023 by Haiguang Du
I transferred my entire family from multiple carriers to Verizon today. My phone and my wife’s phone didn’t have any signal at all so went to this store. Josh was super super knowledgeable and helpful. Helped us get phones working, review our plans and perks to make sure we get the best deal. My wife’s ip 11 didnt have an esim, which the rep over the phone told me otherwise. Josh got her a physical sim right away.
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July 2023 by Tyler Graham
2nd Edit: No response from the resolution contact form. We’re done with Verizon. Left a review for the other Verizon location in the area in an attempt to elicit a response for my resolution contact form. Apparently the other location was the one that we visited even though it wouldn’t come up for me before.EDIT: Filled out the resolution contact form but I’m going to say Verizon is going to lose two 20 year customers here. Nothing but hassle through the chat over the past two days even when I’m only trying to get information. That took an hour and a half each time with constant circling around and never a straight response from the representative. And no effort to try to keep the account besides telling how much they value me…Let me preface this by saying that my issues were no fault of the employee at this location. He was as helpful as he could be.I’ve been a Verizon customer for almost 20 years and so has my wife. We decided to merge our accounts finally and went to a Verizon store to avoid any hassle. Big mistake. Even though this is not listed as an ‘Authorized Retailer’, it is. A company called TCC. I’m not even sure there are legit Verizon stores anymore. What should have been quick and easy turned into a huge, complicated ordeal because of server issues. We were basically doing everything on our own with a little guidance from the employee. He could access our accounts but could not do anything. I had to constantly bounce between the app, links he was sending me, Verizon support, my web browser, etc. On top of that, there is literally no monetary benefit to having two lines on the same account. None at all. I actually lost the Disney package that was included before with my plan.It’s has been constant issues with Verizon over the years and this is the last straw. We are going to shop other service providers.
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July 2023 by Fred Hunter
Everyone was knowledgeable and helpful. They steered us in the right direction for our business account.**UPDATE: Crazy thing happened just as I got a notificationof an owner response.... Had a big problem with voice-mail and will be in tomorrow to see what can be done to make sure this doesn't happen again.
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June 2023 by Jon Snyder
Cell service in cranberry sucks and is totally unacceptable considering how populated the area is.Fix itCould hardly give you this bad review the connection is so bad
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May 2023 by mikequail17
I have gone to the store numerous times over the years and each time it gets more comically bad today was typical. I had an issue that would take a person 2 minutes with me to completely solve.. as always, there were four or five young employees, all standing in a huddle, chatting and laughing. After I was in there, about 10 minutes, someone finally agreed to log me in. The same for employees stood there chatting. Every once in a while, one would wander off, and another one would wander over. There were two or three customers in the entire store being helped so I was basically the only customer in need with five employees in plain sight.After another 20 minutes (as I’ve done in the past,) I just left. I guess it’s a byproduct of them having a virtual monopoly but their service is a complete joke.
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May 2023 by Hadi Utara
The worst service provider I ever have. Went to the store just asking the price. The staff explained everything and insisted to open the service for waiver activation fee just on that day. I trusted him and found there was a ton of surcharge and hidden fee. The staff is no honest. He never explained it. Got 2 iPhones for trade in but after trade in the drop the price with the reason different devices. How is it possible?
