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November 2023 by Frank E.
I have a collector's edition Donna Marie Olhausen Pool Table that was abused over four moves and a lot of years. Mark and Vince did a complete rebuild and refurbish. I would not call them mechanics; I would call them craftsman. Their attention to detail was evident as I watched them work. Impeccable. I look at billiard equipment like a musical instrument. If this were a violin, the table would be the violin body, the strings would be the balls and the bow would be the cues. Monarch gave me a Stratovarius. John and Sara are the best for help with equipment, cues and tip work. I gladly drive for over an hour for their help. Their staff are enthused educators that know billiards. Its great playing on world class equipment that is tuned to perfection. Thank you, Monarch, for bringing my baby back. The new cue Sara helped me choose is terrific. Gotta go practice. Frank Esposito: Coatesville, PA
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October 2023 by Reginald Garrett
Simply the single most best business I’ve dealt with in my 53 years. I find the owner’s daughter Sarah to be quite knowledgeable, honest and efficient and she doesn’t even play pool too seriously. However, she knows about any product on the market and tries to be as honest with the buyer as possible. The men related to her do great work on cue tips and each are honest that it’s truly up to the shooter his or herself as to which hits best. Prices vary from $35 to $60. I only deal with Monarch’s Billiards.
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October 2023 by Holly Selby
Shopping for a new cue at Monarchs was a great experience. No pressure shopping in store. I was able to choose from a wide variety of quality sticks there's a pool table in store to try out the pool stick. Sarah changed the weight for me. It was good to know I can take it back and have it serviced. The stick was for a friend but I'm pretty sure I'll be back to upgrade my stick.
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October 2023 by D T
From breakdown to setup, Monarch did a great job. Everything is balanced and the new cover looks awesome. Highly recommended.
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October 2023 by Thomas Krapf
Prompt service while I waited. I've had new tips put on my shooting cue and break stick at Monarch and was very happy with the quality and service. They also have a wide range of reasonably priced accessories (gloves, chalk, etc.), and it seems like I always need something along those lines. Its a bit of drive for me coming from Delaware, but I'll gladly make the trip for the quality and service Monarch offers.
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October 2023 by Max Mester
Could not have worked with a better company! Super responsive and kind, answered all of my questions about my project with a depth of knowledge and high level of professionalism. The final product was great and the service was excellent! I unconditionally recommend this Monarch and thank them for their help.
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October 2023 by mark belair
I just wanted to thank Monarch Billiards. Sarah sold us our table and was amazing. She was super helpful and knowledgeable. The installers did a fabulous job. The whole process from the time I entered the store to the time it was installed was only three days. I’m so glad I chose to go with Monarch.
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August 2023 by Carmen Santiago
Customer experience was EXCEPTIONAL!! Jim and Sarah are awesome. They are extremely knowledgeable, friendly and so very helpful. We love our table and game console. Looking for a pool table or anything for your game room look no further. This is the place to go!! We will be back for more. ☺️
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August 2023 by Robert Holstein
They are always so courteous and so very helpful for all your billiards needs. I've had a custom butt end made for my Meucci shaft through them since I bought the Cue from them 23 years ago. I've had a great customer relationship with the whole Monarch staff. I always recommend them to anyone that doesn't know about them.
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August 2023 by Rob Good
We had an old 9 foot table in the basement, which was desperately in need of resurfacing. The folks from Monarch Billiards were able to come to our home and give it a complete makeover. The work was done efficiently and expertly at a reasonable price. They exceeded my expectations and I would highly recommend them.
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August 2023 by Debbi Cahill
Absolutely the best ! Mark and Jim were a pleasure to work with and extremely knowledgeable about their jobs! They rebuilt and recovered a pool table from the 1960’s my dad had given to me over 20 years ago! He is smiling from heaven!! Priceless!! I can’t Thank them enough for the beautiful job they did!!!
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August 2023 by Kevin Yeam
Monarch Billards is a great place. They have a lot of items in stock, if not they can definitely get what you need. Their customer service is great. The staff is really helpful and full of information so ask many questions! They will be more than glad to help find what fits your play style. They also do a really good job on putting tips on I was very pleased with the tip they applied on my shaft. Go to monarch and be satisfied!
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August 2023 by dpin1969
I am so glad that this store is still around and that I live close enough to enjoy it. They have a great selection of cues and a table set up for demo'ing. They are very knowledgeable and friendly. APA members get a discount but the pricing isn't high to begin with. Sarah, John and Jim all provide solid opinions and great service. Never once did I feel steered into buying anything.I was given great options and wound up with high quality equipment at a great price. I also had them do a tip replacement and it looks and plays great for an old school price.Well done Monarch Billiards! It was a pleasure to return after all these years and see some friendly faces.Dave P
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June 2023 by Jonathan LeBreton
I called Monarch to have my old 8 ft Olhausen table disassembled in advance of a long distance move from the area. Monarch was able to schedule the job within a couple days. The pair of workers were on-time, courteous, very knowledgeable and careful, and were done quickly. Cost was reasonable - less than the cost of re-assembly at my new home in New England. Highly recommended.
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June 2023 by Leo Ramirez
Excellent customer service!I recently purchased a Predator brand pool cue. Sarah was very knowledgeable and helped me select the optimal pool cue spec. I also had the tip replaced with a Kamui Black Clear and the installation was quick and precise. Thank you Sarah and the Monarch Billiards team!
