Route 11 Carwash is generally considered a good car wash with alright equipment. The vacuums are frequently praised as the best available. However, multiple reviews report issues with several coin-operated machines. Customers have experienced problems with change machines, noting they sometimes do not work or only accept bills after numerous attempts. Specific vacuum bays and the fragrance mist machine are reported to take money without functioning, leading to wasted time and funds. Despite these equipment frustrations, the customer service receives positive mentions for being prompt and helpful in resolving refund issues when contacted. Attendants are also noted to be diligent in preventing problems inside the wash bay itself.
Vacuums kinda suck always broken and the wash bay water pressure sucks. Not enough pressure to even get bugs off let alone small mud spots on your vehicles.
July 2025
Not enough time on the machines to avoid repaying deposit over and over, scam. Never be back.
January 2025
So I lost 4.25 in one of the machines. I guess it ran out. I called the emergency number posted at the car wash, and the owner responded promptly, and gave me a refund. Great customer service, good equipment.
