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November 2023 by Rita Rita
It's bad when the doctors and nurse practioners are excellent but the support staff is nasty and vile. I've had several experiences with the scheduler that have not been pleasant. I've heard her discuss her personal, not so good, business with a coworker. I've had to match her unpleasant energy several times.They never call to remind you of an appointment. The one time she called me about an appointment was when i did not know my child had one. I tried to ask questions, but she got very sarcastic and indignant. I told her there was no way i made the appointment because it was during the time that i work but she told me that i did make the appointment. I never knew my child needed a follow up. The nurse practioners may have told her to make a follow up and possibly she forgot to tell me and just made the appointment on her own, instead of admitting to a mistake. Very unprofessional!!! Do not take your children here of your patience is very low.
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May 2023 by LaShonda McDaniel
Alhamdulillah...my Favorite Pediatric Clinic. Doctor I've always had for all my children (27yrs) was Margaret Fagan. She's currently retired ?. But my granddaughter has a doctor (Laudz Charles) who's new their (about 2/3yrs) and WE LOVE HER ?!!!!. NEVER had an issue with anything during the whole time I came for my children and now my grand children.. Customer Service is awesome as well as the ladies who works the reception desk. ??
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May 2023 by Alyssa Lynch
My daughter have been going here since she was baby and I love everyone that works there. The doctors really do care about their patients
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October 2022 by Diane Santillo
This place used to be great which is why I continued to come here though I moved. Recently though I've called for a doctor's opinion and never received a call back. Then i went in for an appointment and waited 50 minutes past our appointment time and had to leave due to other obligations. The front desk rudely advised that they were overbooked which seems like it's their job to prevent. If you're thinking of bringing your child to this practice, I'd suggest you reconsider and go to CHOP primary care.
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January 2022 by erika bradley
I’ve had a good experience for many years up until today. I’ve waited since Christmas Eve to get in touch with this office and today is Monday, Dec. 27, 2021 and no one is answering the phone. Their message says they are closed for the holiday but the office hours on their website says they are open. Which one is it? Are they open or closed? Why are they still closed on a Monday after Christmas?
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December 2019 by bianca rosa
Don’t waste your time coming here. Go where they care about the well being of the child. I had asked for a prescription when I had my visit. I called about a week later to follow up- they never submitted I called another week later they stated/ the number I gave them was not working- if you knew that from the first time over 2 weeks ago why not call me. They don’t care. Finally after three weeks... I finally get my script.Then I had a doctors appoint at 5:55pm I arrive at 5:40 fill out forms done by 6 don’t get called to the back till 6:25.When I finally get there I express my concerns with Dr Genova and no solution.I request a script for my son who was just seen she stated he does not need it/ regular pediasure, bc he use to get it from his prior doctors but he passed. He is 9 years old and just started wearing a size 7 in clothes. I call the pharmacy asking about the script/ she said there’s no script she sent a prior authorization to physician the day before. I called the practice with the concern not wanting it go for another 3 weeks for a solution.I get a call from the Doctor herself, telling me she wants me to go ahead and look for another doctor.I’m fine with that- but to let everyone know- look what the practice does when you let them know about their wrong doings. Who is to blame- it was their negligence and not doing their job.Like I said, go some where else.I will add Dominique was great.Aside from that. Dr. Genova- it’s about the patients not about your money.
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December 2019 by Kramoh Mansalay
Efficient and professional staff with timely service
