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December 2024 by Jason Jiang
While the service team (Andre and Josh) were polite and professional, the issue that I had with my car was not resolved. A creaking and scratching sound in the front suspension is not normal in a car with only 20,000 miles on it, especially for a "luxury" car brand. Their reluctance to investigate the issue even when I provided TSBs that address creaking from the front suspension is unbelievable. The TSBs clearly show it as an issue and it wouldn't of been issued as a bulletin if it wasn't a problem.
EDIT: Audi Wynnewood was able to fix my issue within an hour. This just proves how incompetent the service department is here at Audi Devon. They'll take your money for the easy oil changes and inspections, but god forbid there's anything wrong with your car. They don't have your back here, they just want your money.
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December 2024 by Steve Waldo
A good place to get your Audi serviced. Great service fixed are car fast and even offer a loaner car. Keep up the good work!
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March 2024 by Mike Kajak
Tremendously attentive and polite team at Audi Devon. Had the pleasure of dealing with Bill as a service advisor and Joe, the service manager, when I took my R8 in for a service/recall. Ended up becoming very acquainted with the front of the house team as well as service technicians and master technician. This was very important to me as I was dropping off my prized possession and entrusting it in the care of this team. I was blessed with having an Audi Q7 as my loaner vehicle which made life so much easier on getting to and from the dealership as it's roughly 25 minutes from my primary residence. 10 points to an amazing team oh and the complimentary lattes inside are also really delicious!
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March 2024 by SAMVEL BEGLARYAN
Charge,chage,charge.......and again all about endless charges
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February 2024 by Mike Chambers
Customer service is impeccable. Cannot express how much I like the service. 5 stars for sure
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August 2023 by Amber Berry
Prompt service, great care, convenient location. Shoutout to Chris who has helped me solve an annoyingly complex technological issue!
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May 2023 by Ted
Van driver needs to learn how to use the turn signals. Downtown Wayne is not an autobahn.
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April 2023 by William Singleton
Love this service center. Great customer service!
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April 2023 by Layne Temoyan
I brought my SQ5 in for an oil change. While the service department is very nice and did a good job on the vehicle, they essentially lost my car for about 45 minutes when I was told to come pick it up. They looked all over the lot, then we drove around the lot, and my car was in fact missing. Eventually they determined that a technician took my car out by mistake to calibrate readiness monitors (this service was not needed on my car, but another similar car.) He eventually returned with my car. I was offered an apology and a future tank of gas to compensate for the 1/4 tank that was used while they drove my car around for the 45 minutes it was "lost."I get that mistakes happen but this was a pretty big one and to have a customer searching for their vehicle for 45 minutes is pretty crummy. Everyone was nice enough about it, but customer service doesn't end with nice. When you make a mistake like that, you ought to make it right by the customer in some way.Sadly they lost my business by dismissing this mistake.Service: General repairs & maintenance
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March 2023 by Layne T.
I brought my SQ5 in for an oil change. While the service department is very nice and did a good job on the vehicle, they essentially lost my car for about 45 minutes when I was told to come pick it up. They looked all over the lot, then we drove around the lot, and my car was in fact missing. Eventually they determined that a technician took my car out by mistake to calibrate readiness monitors (this service was not needed on my car, but another similar car.) He eventually returned with my car. I was offered an apology and a future tank of gas to compensate for the 1/4 tank that was used while they drove my car around for the 45 minutes it was "lost."I get that mistakes happen but this was a pretty big one and to have a customer searching for their vehicle for 45 minutes is pretty crummy. Everyone was nice enough about it, but customer service doesn't end with nice. When you make a mistake like that, you ought to make it right by the customer in some way.Sadly they lost my business by dismissing this mistake.
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March 2023 by Ry M.
I made an appointment at Devon Audi to replace a rear taillight and bulb. When I arrived I was greeted extremely friendly as always. I stated that I had an appointment at 9:00 A.M. which was checked and accepted without question. As i started towards the waiting area I was acknowledged by Johnnie who always assist me with details/questions/decisions/finalization. He told me to have a seat in the waiting area and he would meet with me shortly. When you are in the waiting area it is very noticeable how friendly the customer service managers are with each customer. They are extremely knowledgeable/understanding and respectful. Those types of courtesy actions make your coffee you are drinking much more enjoyable. The atmosphere and surroundings are already as comfortable as home. The car service repairs can be rated a number (10). The Audi repairs are always completed as a personal dedication to each customer. I must add that Johnnie is among the best managers - friendly smile with an executive/business attitude. ALWAYS choose Audi Devon for the best auto service.
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March 2023 by David S
Very fast efficient service department. No problems..
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August 2022 by Les Crymes
Audi Devon provides the absolute best service on every level ... truly a 5-Star Service Provider!
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August 2022 by Jim Mathias
Being an Audi dealership on the Main Line, I kind of expected to overpay for service and be disappointed. Andre, my service advisor was exceptional, professional, and went above the call of duty to make sure I was satisfied, despite my scepticism and admittedly being a little difficult and unreasonable. When all was said and done though, I didn't overpay, my car is running like new, and I couldn't be happier. You may have to wait a little longer than at other dealerships to get an appointment, but you'll be glad you did. Very satisfied.Services: General repairs & maintenance
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April 2022 by JoAnn E.
No matter what the problem is they have an excuse for everything. Tire issue? Audi doesn't make the tires. What? But you sold them to me on my car. 3 blow outs later.Car has a recall. Schedule an appointment a month in advance. They cancel because they have no loaner cars.Got those new tires they recommended. Have a huge bubble and crack . Call Audi. They say call Audi road side assistance. 7 hours later..... car never picked up. 3 calls to tow truck driver not answered. Countless calls to Audi Roadside and 2 calls to dealership. Surprise.... Car still here today. Good thing I wasn't on side of road. Audi Roadside dropped the ball and ended up calling me at night saying they had no one to tow a it was now after hours and if I want it towed I have to pay or wait until today! WtfDealer calls this morning to tell me car isn't there. Ummmmm yeah it's still here. Left them messages yesterday and never heard back.Of course, it's not their fault. Audi roadside is to blame. They are Audi Devon. I should complain to Audi USA. You are Audi! Take care of your customers! I bought my car from you. You are Audi aren't you!First and last Audi. Don't buy here. Get a BMW
