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November 2023 by mike schram
Was excited to add flooring to a small room. I have installed flooring before so familiar with the process. The sales guy convinced us that his whole family does flooring and this is the only product they use. Seemed fishy but went with it. As you can see from the images, not only will crumbs and debris get in the cracks but any spilled fluids are likely going to be an issue. Don't trust the fancy (marketing) packaging/name, sales people, etc. Go to another big box store or if you're going w F&D, def don't use NuCore. This is just their store brand. You're going to keep your new floors for a long time, spend the extra dollar or so a foot and use a better option (anywhere)..UPDATED (10/24/23): a month after install and at least one floorboard is coming up. What to do? Glue it, replace it, use a screw?
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November 2023 by Yahr Hanafi
Horrible experience thus far and this is after placing a big order for vinyl flooring for our home. We placed the order beginning of September and were told that it will be delivered in a week as the store did not have the complete quantity in stock. However since then it has been a nightmare. We have heard nothing from the store as to what is the status of our order. When we inquired through the online chat we were told that we should go to silver spring store and pick it up if we are requiring it urgently otherwise wait for it. The store never picks up the phone so it’s useless to call them. Never ever buy from them; if I can give them negative stars I would.
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October 2023 by Latoria Denise
Never again. Also applied here numerous times and have constantly been rejected without even an interview. So I decided to visit and see what experience I lacked for the job. Waited in line forever for 2 items, heard lots of cursing and foul language, Could count 2 people who actually were smiling and looked like they wanted to be there. For you guys to be tossing away applications left and right you sure look like you need the professional help! So glad I was turned down (with 10+years of customer and supervision experience) cause I too would probably look just as miserable as the rest of the staff! Do better.
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September 2023 by Pam Purdum
This store is fantastic! Lot's of choices and very good prices. Plenty of floor associates to help too. If you have to return anything, no hassle and quick checkout and returns.
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September 2023 by Arielle Lockwood
Alex and the manager were very kind. I was greeted immediately. I was unsuccessful at checking in on my phone, but Alex made it easy by doing it for me. Mind you he was multitasking as there were other customers present. Thanks for a great customer experience Alex and manager!
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September 2023 by Anversha S
If there is an option to give 0 star, I should have done that. I had a terrible experience at this shop! The customer service was abysmal. The staff seemed disinterested and unhelpful. I asked for assistance, and it felt like I was inconveniencing them. They were dismissive, making me feel like my questions didn't matter. I'll never return to this place."9/11 - Contact details shared9/15 - Received a call from store manager. Nothing much can be done on a past transaction.
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August 2023 by Ashley “Ash Bash” Bradley
I came in & found what I needed. Great prices & great selection to pick from. I'm getting my kitchen remodeled & I was able to come in & find my flooring within an hour.
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August 2023 by Donna Sigman
I was having my kitchen remodeled and my contractor recommended floor and Decor for my kitchen. I went there and was very happy with the store and employees very helpful. If you can't find what you are looking for there. I don't know what to tell you. I wish they were closer to me.
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July 2023 by Shadaye G.
I literally thought I was being punked the service was so bad. I would give this zero stars if I could. I received a partial wrong order after purchasing in store and having the associates load directly into my vehicle. Once I realized a few of the boxes of tile were glossy instead of matte I drove 1.5 hours back to this location and explained the situation. The first associate couldn't locate my order after asking me me for the order number and then my last name so she sent me to the demand desk in the back of the store. One of the managers found my order and I told them I'd like a concession if possible. He said to give him a minute. A different associate comes out, hears the situation and takes the wrong tile to the back and returns with the correct tile. He notices I'm still standing there and asks me if he can help with anything else. I'm like yes I just told the manager I'd like a concession if possible. He speaks to the manager and returns with a message to offer 50% off only the boxes which were wrong ($13 concession) which is laughable. I agree to it and am walked over to the returns register where the associate explains the situation to the original associate I spoke to. She asks me for my phone number and pulls up my order immediately. I had to point out that I JUST spoke to her and was rerouted to a different counter because she couldn't find my order 10 minutes ago so how is she finding it now. Just ridiculous. Then the 2 associates spoke among each other for 3 minutes trying to figure out what half of $5.21 is and they decided the answer was $2.21!!!! I was floored! I explained to them how the math worked and walked off disgusted with a $13 concession due to a pick error to make a 1.5 hour drive home. Will not be returning to this location
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July 2023 by Delores M.
This was my first visit to Floor & Decor. My daughter and I wanted to get some kitchen ideas for her home. I must say, I was very impressed by the wide selection of products they have to choose from. It's a very large place with so many selections of tiles for your floors, counter tops, and backsplashes in just about any material and price range you're looking for. As well as hardwood flooring in every shade you can think of. As we walked through the place, at least 4 people asked if we needed any help. I thought that was impressive because it's so hard to find good customer service now adays. When we finally decided we wanted help, we were lucky enough to get Sandon. He was the nicest guy! As he talked, we found out that he was a retired contractor and has been in the business for quite a few years. He helped match up some flooring and counter tops for us with the prices from our measurements. He also gave us valuable advice about different materials to use. We weren't ready to buy just yet, but I would definitely go back to Floor and Decor when we are. They also have free designers that can help you. You need to make an appointment for this. You can also buy a tile or two if you want to take it home to see it in your space and return it for a full refund. I must say i loved the selection and the friendly customer service and would definitely go back when we are ready to buy!
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July 2023 by Sam Akbal
Worst place to buy project materials.The materials they sold had really bad quality. 30% of the tiles were broken and chipped.They did not help to replace them or find another store to buy more.They hold up our projects for days and lost so much time back and forth.Their stuff are extremely rude and not helpful at all.
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June 2023 by Julie D.
Sadly went there to look at the new vinyl flooring and grab some samples - unfortunately could not get one person to acknowledge me let alone help me - not saying it was just because I was a woman but there was a guy in gym shorts who looked confused and 3 salesmen stopped and spoke with him. Ended up just leaving was a total waste of my time!
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June 2023 by Emma Beckers
Hands down my favorite place to shop for tile and flooring. Excellent selection at very decent prices. The return policy is fantastic. I bought time online, picked it up, then realized I bought the wrong finish. They took it all back no questions asked. Highly recommend!!
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June 2023 by Leslie Moses
Wonderful selections of tile. I even found tile that wasn't at the Willow Grove store. The tile was better than the ones I was considering. Staff is very helpful. The place is nicely lit and laid out.
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May 2023 by jermicat Taylor
This place is awesome! I felt like a kid in a toy store and it made me do a few home improvements. The quality and prices of the flooring is unbelievable. Now I’m tearing down the house to remodel almost every room.