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July 2024 by Khmari Jones
Review for KeyBank: A Horrible Experience
If I could give KeyBank zero stars, I would. This review is not only for the branch I dealt with but for KeyBank as a whole, including their customer service, protocols, and policies.
KeyBank left me homeless despite having enough money to cover my expenses. A fraud investigation was initiated on my account, but my money was cleared, and nobody ever informed me what the investigation was about. They issued me a cashier's check with the remaining thousands of dollars I needed for moving.
Right when I arrived at my new location, KeyBank stopped my account, rendering me unable to access my funds. I had to borrow money from others, leading to unnecessary expenses that I now have to pay back. This situation has ruined my life.
I couldn't attend school, pay my car insurance, or cover my housing fees. KeyBank's incompetence and lack of accommodation have caused irreparable damage to my life.
Everyone I dealt with at KeyBank, from the branch to customer service, was unhelpful and unsympathetic. Their protocols and policies are flawed, and their customer service is abysmal.
Avoid KeyBank at all costs.
I will still be contacting the Attorney General's office in hopes that no one will have to go through what I had to. I have a child, a husband, and pets, and I nearly had to sleep in my car with them. This review will not be the end. I'm going to try to make sure no one is ever treated like this again by this bank.
Even after the investigation was done and they gave me back my money in the form of a cashier's check they still never apologized for all they did to me. Run for the hills you all. I can't keep explaining my situation in more details as it is all too unbearable to keep remembering. Just trust me run for the hills when it comes to this bank. Go to a bank that is known like Chase, Bank of America, TD bank, or Wells Fargo. Go to banks that are known. Don't take chances with this bank like I did. I never heard of Key Bank except when I signed up with unemployment and I don't know what possessed me to bank here. You live and you learn.
Update: I call the customer service service again after the owner of KeyBank sent me that message. I was trying to find out why my check hasn’t come yet as I found permanent house and was told the check was sent already. When I called I was told they don’t even know if the check was sent they don’t have a tracking number and it hasn’t been 15 business day. I don’t have 15 business days as my move in date is aug. 1 hopefully my mother can get me out of this like she put me in a hotel and got me out of sleeping in my car but she is not rich she may run out of funds to help and I’ll be back in my car with my fur babies, my child, and my husband. I contacted the attorney general today and left a message about this bank letting her know I want to make a complaint against this bank even though I’m supposedly getting my money back I’m at my Witts end here you guys I’m pulling out my hair
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January 2023 by Side A
Not a good experience
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December 2021 by Sanjeev Surati
I recently transferred business and personal checking from Bank of America to Key Bank due to some of the worst banking customer service I've experienced in my life. The current business and personal account managers at Key Bank Devon, Zaffar and Sean have been doing a great job answering my questions and getting me squared away. Really glad I moved my accounts here!
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December 2020 by Randy Krauss
Because keybank gave client misinformation they don’t seem to be able to settle on their current home as they cannot get a closed line of credit statement. They were told it would be 3 days. When they didn’t get it they called and representative said they were given wrong info and now they need another 5-10:days. They are supposed to settle Thursday. Everyone apologized but no one getting this taken care of. Think before you bank here
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May 2019 by Barbara Elizabeth
This bank is terrible. They are never open, barely any locations in PA, I got a temparay debit card because mine got stolen I'm not getting my money back for 10 business days and my temparay debit card will not work. The second they give me my money back I'm switching banks.
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August 2018 by White Stone
If I could give a 0 star review I would. From the branch manager (Michael Green) all the way down to his employees, this bank is the most poorly run establishment I've ever worked with. From a HELOC application taking 3 months to process to closing out a checking account, every step is an arduous task. Maybe it's just this branch, but I will never again do business with any KeyBank.
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July 2017 by Barbara Onufrak
This bank is terrible. They are never open, barely any locations in PA, I got a temparay debit card because mine got stolen I'm not getting my money back for 10 business days and my temparay debit card will not work. The second they give me my money back I'm switching banks. Sorry!! I feel bad but you need to know :(
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December 2015 by Leo E.
I arrived at the bank drive thru at 2:57 pm on a Tuesday, I realize this branch location closed at 3 pm, to cash a check. I pushed the button for a teller and saw an employee in the bank on the computer. Apparently the buzzer closes earlier because he didn't even look over after repeatedly pushing the button. Now I understand it is the end of the work day and wanting to go home but you are in the customer service business. I was at the drive thru so how long could the transaction possibly take, it's not like I needed to fill out loan documents come on guy.
