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January 2023 by Side A
Not a good experience
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December 2021 by Sanjeev Surati
I recently transferred business and personal checking from Bank of America to Key Bank due to some of the worst banking customer service I've experienced in my life. The current business and personal account managers at Key Bank Devon, Zaffar and Sean have been doing a great job answering my questions and getting me squared away. Really glad I moved my accounts here!
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December 2020 by Randy Krauss
Because keybank gave client misinformation they don’t seem to be able to settle on their current home as they cannot get a closed line of credit statement. They were told it would be 3 days. When they didn’t get it they called and representative said they were given wrong info and now they need another 5-10:days. They are supposed to settle Thursday. Everyone apologized but no one getting this taken care of. Think before you bank here
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May 2019 by Barbara Elizabeth
This bank is terrible. They are never open, barely any locations in PA, I got a temparay debit card because mine got stolen I'm not getting my money back for 10 business days and my temparay debit card will not work. The second they give me my money back I'm switching banks.
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August 2018 by White Stone
If I could give a 0 star review I would. From the branch manager (Michael Green) all the way down to his employees, this bank is the most poorly run establishment I've ever worked with. From a HELOC application taking 3 months to process to closing out a checking account, every step is an arduous task. Maybe it's just this branch, but I will never again do business with any KeyBank.
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July 2017 by Barbara Onufrak
This bank is terrible. They are never open, barely any locations in PA, I got a temparay debit card because mine got stolen I'm not getting my money back for 10 business days and my temparay debit card will not work. The second they give me my money back I'm switching banks. Sorry!! I feel bad but you need to know :(
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December 2015 by Leo E.
I arrived at the bank drive thru at 2:57 pm on a Tuesday, I realize this branch location closed at 3 pm, to cash a check. I pushed the button for a teller and saw an employee in the bank on the computer. Apparently the buzzer closes earlier because he didn't even look over after repeatedly pushing the button. Now I understand it is the end of the work day and wanting to go home but you are in the customer service business. I was at the drive thru so how long could the transaction possibly take, it's not like I needed to fill out loan documents come on guy.