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March 2022 by Julie K.
We purchased flooring from this store and had to wait three months to have it installed. So the bamboo flooring was put down. I thought all things were good until I wiped the floor off to clean up all the dust and footprints. I noticed spots on the floor, I took photos then went into the store and showed all the photos. Well needless to say it took months to get it resolved and guess what they tried to say we did that to the floor. I said are you kidding me, what kind of people do they have representing Home Depot? I spent lots of money on this floor and for them to insinuate I did that to the floor. Never will I do business with this or any other Home Depot again and I have been a customer over 16years.
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November 2021 by Chris P.
I never get another appliance from HD again waited 2 months, now there going to deliver on the 2nd. Because the road is snow covered hello its Nov.30 .Dec 2 it will all change . Took day off ,they don't care,. They weren't even near my house. Then they said for me to take my truck n go get it.how you have a job to deliver n u don't. 3 miles down the road n back . To get it n to take the other one no thanks $ for delivery a set up
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October 2021 by Patrick Devaney
Just purchased an $800 toro bagger missing parts and zero customer service. Apathy would be an improvement
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September 2021 by Thomas Anthony
Staff is always helpful. Speed if checkout is good.
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July 2021 by M. Pragasa Calistus
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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May 2021 by Jerry Marsh
Ordered online for same day pickup. Received a call saying the products weren't in stock but website said they were. Customer service person said I could get them in East Stroudsburg as they had five in stock. They had none. Spoke with the manager who said he's sorry but that happens all the time. I went to ask if he could get them from another store and he said he didn't have time and would cancel the order.
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November 2020 by Craig K.
My dishwasher delivery was rescheduled at least 4 times. When they brought it, they came on the wrong day and didn't even install it, they just left it in my living room. When we finally heard back, they said we had to get foam wine to install I t ourselves. Now I'm left with the old one. Terrible service from top to bottom, except for Bill K who did a great job with the sale.
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September 2020 by Robin Lynn
ALERT!!! Do NOT Purchase from Home Depot... BEWARE!!!
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September 2020 by Rachel Knowles
Great place to get a lot of stuff for the family and to make your own home beautiful
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August 2020 by Linda Mcconnell Fitzpatrick
ANSWER YOUR PHONES!!!!!. BEEN TRYING FOR HOURS. WAS IN YESTERDAY. YOUR ASSOCIATE WASN'T VERY HELPFUL. WANT TO BUY A $1700 ITEM. WAS A NIGHT MARE! UNFORTUNATELY YOU HAVE WHAT I WANT, BUT ARE UNABLE TO SELL. GUESS YOU DON'T NEED THE BUSINESS!!!
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April 2020 by Barry S.
As everyone says, I'd give it no stars if possible, specifically the appliance dept. i'm late in writing this review, as I figured it probably wouldn't do any good. This review is about 11 months late, but I figure it needs to be written. To make a very long story short I went to purchase an appliance package, armed with my measurements, and definite needs and wants. I was guaranteed it all will be delivered and installed and my old appliances taken away, and .I was charged accordingly. Long story short, it was a mess. Appliances did not fit delivery people were completely incompetent refused to haul away my old appliances even though I paid for, I had to hire a plumber off hours to install the icemaker, the list goes on I had to return to the store and re-order appliances that I really didn't want, I was lied to by the salesman twice, including table top microwave Which I didn't want, as I planned on an over the stove model . Well here it is eight months later, and the microwave does not work. I called Home Depot's customer service line as well as writing and got no response.I understand these things happen. When I called the store to inquire about what I need to do as it was under a year old, they told me to just call Whirlpool and hung up on me. I'm writing this to warn anyone to please not buy any appliances at Home Depot. I spent $4000 and ended up with items I didn't wantAnd virtually no customer service. By the way Whirlpool was very helpful and took care of the matter.You have been warned!
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December 2019 by Paul Stanton
Bought a dishwasher for A Christmas present was delivered on 12/26/2019 to be installed dishwasher was not installed was left in my living room and was told to hire a handy man to finish called today asked why and was told by a manager to get a plumber to finish this will be the last time I buy any thing there at the Dickson City store I paid to have them install it and this is what they do
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August 2019 by Lisa Y.
The Home Depot is my favorite "go to" store where I purchase all most everything for my home. But let me give you a warning about their installation. I purchased a storm door in May along with installation. It wasn't installed until August, thankfully I didn't need it in a rush. Their contractors are all out if town, not local people, so they are not coming to Scranton to install one door, you'll wait until they're good and ready, or have enough business to make it worth their while. Next time will hire my own installers. Once you pay for it, you're at their mercy.
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August 2019 by Seamus Mack
My daughters marching band had to quickly line a field to practice on. The staff were quick to offer expertise and practical advice on how to do it. Customer service directed me to Ken, who was excellent.
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June 2019 by Molly Ruddy
Such a disappointment to spend over 2,000 on lumber and have so many Boeing or moldy pieces. Returns were made but the over all quality of the wood is poor at best. Such a bummer for our hard work in progress!
