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December 2023 by Sam C
Just transferred from Rite Aide, well not quite..... electronically all done but you CANNOT get a person on the phone in the pharmacy. Not easy for me to travel, so been trying numerous times over a 3 day period...I wait 40 minutes then get hung up on.I even got a hold of front desk and told them of my dilemma and need for my medication. He transferred me to pharmacy and said he would inform them right away. Wow ...I'm still on hold 25 min Later. So sad... I was told they have 4 pharmacist on duty by kind man upfront. This is sad CVS
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November 2023 by Robin Glatfelter
My prescription was called on Wednesday. Stopped by Friday afternoon to pick. Was told they didn't have any. I called the Dr office then called CVS was told they are working on it. Had to wait till Saturday to pick up. Infection gets worse without meds. It just don't go away.
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August 2023 by Kaye Winters
I went in a few weeks ago because I needed to get a needle for my medication. I tell the staff at the front desk that I need a syringe w an 18g needle to draw my medicine as well as a 24 or 25g needle w a luer lock for injection (usually I use 24 but whenever the pharmacy was out they subbed a 25g and it worked no issue). I even brought in the bottle of medication itself so they knew exactly what i was taking. He tells me they don’t make needles that size and that all they have for subq injection is insulin needles and that they should work just fine. Every other time I ran out of needles, other CVS locations would just give me a freebie so I can take my meds but he charged me $7 for a bag of these. I already was late on my dose as I moved to PA just at the start of this month and discovered my needles got lost, so I begrudgingly purchase them, go home, and then notice these are 33g needles. These are wayyyy too small to even draw my medicine as its in castor oil.I go back and tell the other pharmacist who took over the front desk between my first and second trip the situation and she INSTANTLY gives me the exact needle and syringe I need for free like the other locations always have had. I feel like the first employee either has no idea what their own pharmacy carries or just specifically gave me wrong information. I asked if they could refund me for these useless needles and they agreed and took them back. Looking at my bank statement weeks later though, they NEVER REFUNDED MY PURCHASE! The lady who helped me was excellent but the two men I dealt with the first trip, the front desk pharmacist and someone who I am guessing was higher up (pharmaceutical tech maybe? IDK), were extremely incompetent and rude to me. When I explained why I was back the higher up guy was still there and tried to tell me that its “impossible to inject that medicine subcutaneously, it’s only intramuscular.” I have had this script for 2 years and it always has been subq and always the same sized needles. I knew what I needed. I asked with explicit detail for the exact product needed. It took 2 trips and 3 employees to actually fulfill my request when anywhere else it should have been taken care of in the first trip and not cost a dime. If this is your pharmacy, definitely look into getting your script filled elsewhere.
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August 2023 by Lu Ann Zizzo
I had ordered 75 copies of an invitation photo I had made from a template. After I picked them up and brought them home, I realized a lot of the original design was cut off. I went back and was lucky enough to meet a store associate named Tina, who tirelessly worked with me over two days until we finally got it as close to the original as possible. She was such an amazing and sweet woman, and I appreciated her efforts more than she could know. Thank you Tina! This invitation for my dad's 90th birthday was so important to me! I will never forget your kindness, patience, and determination.
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June 2023 by Tammy Lord
If I could give this place a negative star I would. I was sitting in line 15 minutes before the pharmacy closes at 6pm and I didn't get up to the window until 6. Well they closed the curtains and didn't take me.
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May 2023 by Burnie Lenhart
I am disappointed in the way the pharmacist handled himself with urgent care calling in a prescription. We were told it wasn’t available at CVS by the pharmacist and that the provider was informed numerous times today. Well good thing I checked with the provider bc CVS never reached out to the provider. I realize you guys are busy, but to mislead your customers is unacceptable! I will be pulling all of our prescriptions from this location! The young men who helped with our purchase were very friendly and helpful with my additional questions. They deserve to work under better leadership!
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May 2023 by Kimberly Ginter-Pflueger
This location has the most disrespectful pharmacist. Called in to try and get a prescription corrected and spoke with Hunter. Used profanity towards me and told me that he didn't care about my prescription or my life. Refused to contact the Doctors office to correct my prescription after admitting they made a mistake.
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February 2023 by Audrey
The most polite young man waited on me at the Pharmacy drive thru on Tuesday evening. Then on Friday the same very friendly, polite man waited on me inside the store at the pharmacy!
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January 2023 by Sophia Spam
Went to the pharmacy today, and was “helped” by an older woman with brown hair and a bun in. She may be the rudest, most miserable customer service representative I’ve ever met in my life. She was impatient, clearly didn’t know anything about medicine, or how the medical field works. She also snapped at me and asked me if I was going to pay or not when I asked her to run my insurance card. All together, very unprofessional, and clearly not equipped to be working in a field that involves customer service, critical thinking, or simply the ability to interact with another human being. Upon speaking to other people about this, they shared that they had similar experiences with the same woman.
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January 2023 by Liann Coval
Horrible customer service!! One day I was on the phone over an hour for a simple question! Now I am currently on hold for 30 minutes and no answer!! Answer your phones! This is ridiculous! And half the time the drive through window is closed! Not everyone can come inside!
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December 2022 by The Prodigy
Hate that I have to say this, but it just blew my mind. On December 21st 1:45pm I bought a gift card and asked for a receipt for it and the cashier absolutely snapped at me for no reason at all saying "I'M GETTING IT NOW” thought maybe it was just how he presents himself but after saying thank you so much, have a great day and getting no response except a dirty look, I realized this guy's absolutely miserable and probably shouldn't work retail anymore.
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December 2022 by Denise
Do y’all even work? Because this is the slowest & most ridiculous pharmacy I’ve ever been to. Gets worse every time. I really need to change to a different one after today.
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December 2022 by Brittany Cross
This pharmacy is god awful. The most disorganized place I’ve ever seen, yet they have the most staff members that I’ve ever seen at a pharmacy! How are you guys this terrible when you literally have at least 5-6 staff members at all times?! I’ve tried to call multiple times now at different times of the day and no one ever picks up the phone. It’s true if you go there, you will hear the phone ringing off the hook with no one attempting to answer it. The last time I picked up my prescription here, they handed me a third of what I was prescribed. They can’t even prepare the correct prescriptions. I only use CVS because my insurance requires me to but I was a loyal Rite Aid customer for over a decade and I’m ready to pay the extra cost and go back because CVS is a joke to say the least.
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December 2022 by Chris Stine
Slowest drive through ever. They don't even care with all thier nose rings and piercings. Customer service is not great. It is not customer service. It is an inconvenience to them that you interrupted thier time on thier cell phones.
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October 2022 by Nicole Griffin
Tonight a prescription was called in by the physician for my husband. After an hr and a half I hadn't heard anything so I called to see if it was ready. Was on hold for 10 minutes and no one answered. I don't live far away so I figured they were just busy and I'd just drive up and check. I work in healthcare,I get it...... When i got there there were 6 employees present. As I waited in line, I realized that no one was even attempting to answer the phones that were ringing the entire time I was there. Got to the front and gave the girl my information. All she could tell me was something 'didn't match'. The incompetence simply went downhill from there. One employee told me nothing matched because "your husband hasn't had anything filled here before." I responded with..."right, but everyone picks up a prescription for the first time everywhere at some point,correct?" He answered "well yes but usually they show up with the prescription. " I informed him it had been called in (by now it had been called in 2hrs previous). Since no one there answers phones,they hadn't bothered to check messages from providers either. I gave them my information for the 7th time,and after another 30 minutes I finally walked out with my prescription. This is the only the second negative review I've written about ANYONE in my near 38 years living. I will be following up with management in some form because its obvious they also don't read the dozens of negative reviews citing the same repeating issues.
