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April 2023 by Barb Mesey
I’ve used The Mop Ladies for over 6 years and couldn’t be happier with them. I hope I can find a comparable company when we move to Ohio next month but you set a pretty high standard! Your staff are friendly and efficient. I’ll miss you all very much! Services: Standard cleaning
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October 2022 by Lawrence Tullar
The Mop Ladies have been cleaning my house for 4 years and my experience with them has been consistently excellent. I look forward to having my house cleaned once a month because not only do they do a great job,but the crew is always friendly,professional,polite,and very careful with my furniture and other items in the house. They will often do even more than I ask if they feel something needs more attention to be perfect.I admire Christine,the owner of the company,because she keeps on top of all aspects of her staff,scheduling and communication, If something isn't to my satisfaction,however minor, my experience is that she will have it addressed immediatly and will make sure that I am completely satisfied with the outcome. She also takes part in giving back to the community by participating in Cancer Cares Program that helps people who are struggling with cancer to keep their homes clean,I would highly recommend Mop Ladies without reservation to anyone who would ask me, Jeanne TullarService: Standard cleaning
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July 2022 by Nancy Milliron
We were delighted with the evening crew who were pleasant, efficient and thorough.Service: Moving-related cleaning
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April 2022 by Terry D.
First time hiring a cleaning service. The team that came in were on time, professional and went right to work. They were good in working around our three house dogs as my wife worked to keep them confined. The price was right and when I came home from work I was astounded at how much the house shine! Highly recommended!
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October 2021 by Kat Evans
There were 4 cleaners that came to clean and after 4 hours we noticed several spots throughout the house that were missed. We had called and they sent someone back out and she was very aggressive right off the bat. She lied right to our faces, made excuses and was super unprofessional. When we pointed out a spot on a cabinet she said "oh that's just dirt", yeah, and it's your job to clean said dirt... overall just a very unprofessional experience and we will never use this company again.Service: Moving clean
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July 2021 by Jenny White
I live in Massachusetts and worked with Christine to have a team clean my mother's home monthly. It's been several months, and they are just phenomenal. Great attention to detail, thorough, respectful, and kind. We couldn't be more satisfied with their work. Highly recommend!Service: Standard cleaning
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June 2021 by Kimberly Patricia
The attention to detail, and thorough nature of the cleaning was incredible. So pleased that we went with this company. Love it!!
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June 2021 by Jess Keller
Christine Russo I don’t recommend anyone to come to you. I don’t even know you and you had harassed me over an email because I never responded to a job offer. Honestly not very professional at all for a business owner. Also I never responded to her because i had a better job opportunity. This is what she had sent me I have not heard back from you...I am assuming you are sending your resume out just to comply with the unemployment guidelines....I have the unemployment hotline number and will be contacting them to let them know you have not responded to my email. Thank you for your time!
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September 2019 by Steve Abendschoen
After first cleaning I noticed soap residue on the side of the shower seat and thought it’s been a few days it’s the soap bar that I keep on the seat. Surprised it collected so quick. However, after second cleaning I immediately checked and the soap scum was still there! Went to kitchen and looked at stove top, noticed lint. Turned on microwave light which exposed stove top. Smears were left around all burners as if cleaning product had not been adequately wiped off. Contacted Christine and she couldn’t understand how this could have been missed. Offered me $10 off next clean job. Sorry, I pay you to clean, not to get a discount! The final straw was in my driveway. I noticed a sizable oil stain. After careful consideration I determined it had to have come from Erica’s car as no one else had parked there recently and the spill was recent. Contacted Christine and the first statement she made was that it couldn’t have been Erica because, “actually she doesn’t park in the driveway.” Excuse me! I think i know where she parked, I stood in my garage and looked at her and Heather in the car! She then told me she spoke with Erica and was told her car did not have an oil leak. Told Christine I would be replacing her and she says I didn’t give her time to rectify situation. All she did was offer every excuse why it could not have been her employee instead of considering what if it was her. At this time, I cleaned the shower seat, don’t know what I will do about stovetop, and I have to figure out what to do about oil stain, which while taking out trash I noticed drips in driveway out into the road. Now I am on the hunt for yet another cleaning service. Someone with character and integrity who doesn’t try to prove customer is wrong.
