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December 2023 by Jenny L.
Worst customer service EVER. Told I'd get my $5k stuff by 4 weeks. 7 weeks and still. Nothing. They work with another third party so it's all a buncha shit. is cute but it'll fool you. Do not buy here if you want your belongings this year.
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November 2023 by Annette Marin
The showroom combines Regency and Ashley - lots of options! We worked with Richard who not only showed us around, he gave us space to converse and compare. He was always available for questions and explained everything with confidence. A great experience all around!
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November 2023 by Darlene Dool
Richard helped me out this morning and made the experience so easy! He was very nice, helpful, and knowledgeable. I had a great experience working with Richard today and will return to this store for my future furniture needs.
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November 2023 by Tyler & Kellie
Richard was very knowledgeable. He was also very nice, and personable! He made our experience wonderful!
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November 2023 by Frank T.
Richard Hernandez was outstanding and very helpful picking out a recliner. Clean and airy store.
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November 2023 by Jeremy Sweigart
Do yourself a favor and do not purchase furniture here. We ordered multiple items and the first item dropped off was a dining room set. The delivery drivers were in a rush as it was 4:30 on a Saturday and they had two more jobs to do that night. They quickly brought everything into our house, had us sign and left. They left a mess that we had to clean up after spending thousands of dollars with this company and then while cleaning it up we noticed a stain on one of our chairs and a chip on the bench. We then went into Ashley Furniture today and they told us we need to call customer service. They also said we have 72 hours to call this line and they’re not even open on Sunday.Why have a customer service desk in your store if you’re just going to tell customers to call a number and not assist them in store? Terrible service all around.
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November 2023 by Eileen Posner
Absolutely lovely experience buying furniture. No pressure as we shopped. Worked with Richard in the Exton location and he is absolutely incredible. Personable and kind. Listened to what we needed and took time to answer questions. Clearly explained everything. Easy purchase, easy showroom to navigate and would recommend.
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November 2023 by Sharon T
Richard was very helpful, friendly and knowledgeable. He picked put the perfect bed set for her right away. He was the best sales rep I have ever worked with. Thank you Richard.
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October 2023 by Nicole P.
Richard Hernandez provided superior service to my family while we shopped for our sectional, a love seat, & a bedroom set for our daughter. I highly recommend him if you are looking for a friendly, patient, & knowledgeable sales associate.
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October 2023 by Pat Stewart (US)
We had a great experience working with Richard at Ashley Homestore in Downingtown. He was very personable, answered all of our questions and helped us find the perfect accent cabinet for our living room. Highly recommend!
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October 2023 by Taylor D.
My wife and I went in to Ashley to look for a new sofa for our living room. Richard was very helpful by showing us a bunch of pieces that met our needs. He wanted us to be comfortable with making a decision and gave us his business card so we could think about our choices. He also mentioned that, with our permission, he could text us with private event sales. We came back a week later and Richard and the rest of the team made it happen. My wife and I are very happy with our purchase and would recommend this location.
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September 2023 by Brian Seybert
Richard did a great job assisting us with purchasing our new couches and kitchen table. Very helpful and not pressuring.
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September 2023 by John C.
My wife and I need a new sectional and Richard was very helpful in guiding us to the right furniture for our needs. I would definitely be interested in working with him again when we need furniture.
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September 2023 by Jeff Shimer
We had a great experience at the Downingtown PA store. Richard Hernandez did a great job helping my wife and I find what we needed. He was around to help us but was not hovering over us the whole time. Well done!
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September 2023 by Alexandra Santilli
Richard was phenomenal. He understood exactly the look we were going for and helped us find the perfect pieces. He went above and beyond to make sure we were happy with our choices and gave us ideas we never would have though of. Jamie was also a big help with placing our order. Great furniture, great people - so happy we came to Ashley!
