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February 2025 by Ryan Malloy
This is the first negative review ive ever written for an establishment. I have now been denied service twice at this location and wouldn't be surprised to be turned away indefinitely until they feel like helping me at the moment. I have gone in to deposit baby bonds twice in the past week, once on Saturday morning and was turned away because there was one gentleman at the front who came off rude and then again today I went in early afternoon and it was the same guy at the front who once again seemed rude. He told me he yet again can't help me because he's the only person there and tried to make it my fault that I didn't come in in the morning. My apologies, I have a career as well and don't have time to worry about your bank and your schedule. He said it could take half an hour to do and both times ive gone in the bank was conpletely empty. Ok then, ill wait 🤷♂️ When someone comes in they expect to be helped. I don't care if it's annoying, do your job.
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October 2024 by bri butto
They are very nice but the drive through takes way too long and the atm machine has spiders and spider webs all over it making it inconvenient to use
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October 2024 by Mkd112
Bank elsewhere Truist is the worst bank I’ve ever dealt with. They are extremely lazy and engage in fraudulent activity.
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December 2023 by A. Green
Truist bank in Downingtown is a very bad neighbor. It has lots of really really bright outside lights which shine in to nearby homes and businesses and glare in the eyes of people walking and driving by. You can see Truists lights from across the Brandywine river- even as far as the kids playground by the library. All this is called 'light pollution' which really harms the health of people and animals- especially kids. Truist advertising pretends it cares about its neighbors and environment but it doesn't. If Truist did care it would fit downward facing lights that were not so bright and that didn't shine right in people's homes or hurt their eyes and health. Truist causes light pollution at other of its locations as well. Just look out for it and you'll see. Truist does not care about the health and comfort of the communities it's in . So do not give them your business or use their ATMs.
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September 2023 by Cheryl McGinnis
Friendly employees and quick service.
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August 2023 by Karen Eberman
Excellent staff. Kimberly is a true professional. Thanks for everything
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January 2023 by Ray Scotto
Don't use this bank.
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August 2021 by Craig Moore
Diane was very helpful and even stayed late helping me with some online bill questions.i was at a different location about an hour before an had a complete opposite experience.Diane is the only reason im keeping my accounts with truist
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June 2021 by Ray Stubbs
Every time I call or pull up or need something BB&T is always quick, reliable, friendly and personable. They know who I am, who my wife is and who my employees are. I always get a warm greeting and kind genuine help. I see 3.7 star overall review on this company and its far from an accurate grading. BB&T is awesome!
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June 2019 by David Sálenlo
Good bank
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March 2019 by Dawn Wiley
The group of representatives at the Downingtown location are my favorite! Our conversations come very natural and they are always concerned about taking care of all my needs. They even make sure my puppy gets a special treat when we use the drive thru.
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February 2019 by mrrep205
Love this bank!
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December 2018 by Sarah Cheatle
People are nice but so slow. I think they just don't have enough workers. Two cars ahead of me in the drive thru and been waiting over 20 minutes. Not the first time this has happened. Always go inside
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May 2018 by Marshall Honeycutt
Love this bank!
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January 2018 by Drew McElya
Were very unhelpful and think illegal
