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January 2024 by Michelle Carriere
The mechanical and desk staff there are knowledgeable, fair, and treat you with respect. I drive two hours to go to this facility as the one near me in New Castle De- has lied about their work and have poor communication. I truly appreciate how different they are at Jeff’s.
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January 2024 by pomsky Power
We Enjoyed how well the whole dealership worked with the children. They felt welcome and safe! They were well behaved, focused on the prized the dealership gifted to them. That made the process easier. The facilities were clean, the lot was clean, and everyone had a friendly atmosphere. AJ was easy to work with, easy to communicate with, very friendly to the children, and somehow made our budget possible with the help of his management and the bank.
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January 2024 by Brye Balla
I had heard only great things about this dealership. I bought a used 2017 car. 30 days later, the battery quit working. I had it towed to Jeff D'Ambrosio to have them fix it. It was a wiring issue, they had to send it to the manufacturer. I was without my car for 9 days. It took 6 days for them to have a rental car available for me. Finally when it was returned to me, the same exact issue began occurring again. Again, they were unable to provide a rental car. I have missed four unapproved days of work due to my car issues and them not being able to provide a rental right away. My mechanic texted me personally to provide updates about my vehicle. I have not heard from him in almost 24 hours despite asking twice if there are updates. I am still waiting for a rental car.I can’t get to work, because they sold me a car that doesn’t work. 1/3 of my income is going to a car that I can’t even drive. I pay $600/month, for six years, for a $21,000 car. I will have paid over $40,000 for this car. My salesperson and the finance person made me believe I was getting a great deal. Despite all of this, they are still short on rental vehicles. If there is always a waitlist for rental vehicles… you need to buy more. They aren’t providing any updates. You will be tossed around on several phone extensions to get basic answers. Staff is not welcoming upon entering, and will treat you like you’re dumb because you don’t know the layout of the different buildings on the site. Prepare to be stared down by staff as you navigate the whole place by yourself. One staff member, at a front desk, was even FaceTiming someone when I walked in last. Did not bother to look up, or see if I needed help, until I approached him and waited for him to see me. Then he treated me like a chore, not a paying customer— and right back to his FaceTime call. Don’t shop here if you expect customer service or quality products. I am beyond disappointed with my experience at Jeff D’Ambrosio.
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December 2023 by Olivia Humes
I just want to say I loved my service and I can’t thank Garrett Brackins enough for all his assistance as well help. He’s absolutely most definitely the man to talk to!
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November 2023 by Kelsey Morgan
Highly recommend Don Jackson! He was very personable and made our visit at Jeff D’ambrosio smooth. The whole team was excellent!
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October 2023 by Wanda Alston
My only complaint is the need of a replacement piece of trim that was bent above my driver door.There is a small piece of molding that was coming out of place and they refused to replace it as part of my warranty, the piece came loose within the first 2 weeks of my purchasing the car and this was the first chance I had to bring it in.Now this piece is not very expensive and I don't have a problem paying my issue is this is not an example of customer satisfaction and for something so small I feel that the piece should have been replaced at no cost to me. Taking into consideration that I will be getting all of my maintenance needs done at D'Ambrosia the courtesy should be provided.
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October 2023 by Bianca
I absolutely hate dealing with car dealerships but Gian made my process so smooth. He was informative, patient and made sure I left with a car that I absolutely love and that fits my budget. Thanks Gian!
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October 2023 by Amy McNally
We were dreading the process of buying a new truck, but from the moment we walked in the door, we felt comfortable. We cannot say enough about Gian Rodriguez. He was incredibly knowledgeable, honest, and no-pressure. We actually enjoyed talking to him! He made the stress of buying a new vehicle much less! Thanks, Gian!
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October 2023 by Milorad Neskovic
Excellent dealership and service department. Serviced twice my Outlander since purchasing. In both cases service was excellent. No pressure atmosphere, clearly explained what they will do. Knowledgeable advisers.
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September 2023 by Vanessa Johnston
Make sure the used cars are explained to the customers when they purchase them. May carry a factory warranty but not explained on the change of warranty, did not come with an owners book to even learn how to use it. Make sure your sales people walk the entire vehicle with the customer to check for damage. Also make sure that you don't swindle out of what a customer wants just so you can get a sale. Won't sell you what you want only what you qualify for. Don't understand how I couldn't get a truck but was able to get an SUV for 600 a month payment. I had a brand new mitsu that I didn't pay that amount and got a 3 year old vehicle. Totally disappointed with this sale and will be sure to tell others about this place.
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August 2023 by Joseph Nice
Gian was the best salesman. We had a wonderful experience shopping at Jeff D'Ambrosio. The entire staff was attentive and they want to work with their customers. It was one of the best dealership experiences I've ever had.
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August 2023 by Alyssa Meeks
Amazing customer service experience! Don was so knowledgeable, helpful and professional. Joe and Don made the lease trade in process so easy. I would definitely recommend this dealership to anyone looking to buy or lease a car.
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July 2023 by Kyle Montgomery
Mark Lodzuk has been our go to guy whenever we need a car or have any questions. He came through again for us and the process was seamless. Would recommend Mark and anyone else at Jeff. Great customer service and great prices!!
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July 2023 by Erin O'Sullivan
Dave Baldwin was a true sale’s professional and not a “used car salesmen” he made the process simple, easy and for once enjoyable. He truly listed to what I was looking for and what understood what my price range was and was able to deliver. If you’re looking for a vehicle and professional to help you get there, Dave B is the guy.
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July 2023 by Carrie Farr
NO need for improvement at this dealership. Everyone was friendly, helpful, and introduced themselves. This dealership is making moves and getting deals done! David Williams is the BEST salesman. NO pressure, showed me what I wanted, and extremely thorough! I would definitely buy a vehicle from this dealership again, and would highly recommend David Williams!
