-
March 2024 by P E.
We like this Lowe's a lot. It seems to be well stocked, most of the time and has a good curbside pickup. They seem to be understaffed and don't like it when we need assistance in getting things down or loading lumber.
-
February 2024 by James Hamer
Like Home Depot much better. Lowes prices are 10% higher in general
-
February 2024 by Amir Ghafoori
Like what you expect from a home improvement store, nothing more or less.
-
December 2023 by Joseph Giordano
Eww ? I came here to buy supplies some Old guy came outside asked us if we was ok ..then telling us we can't park and hangout for a sec ....and now they are staring at us ... And honestly I wouldn't even give them ones Star at all .....that's very sad ...and they called the police..
-
December 2023 by Andrea Nicole Burke
Friendly customer service, all aisle are near and organized, public restrooms in the front and back of the store.
-
November 2023 by Roy Simonetti
Bought a Universal garage door opener on Nov.5,2023. It didn't work so I decided to return it. That suposed,Manager, USELESS manager Saisd it wasn't in the bag.REALLY ? IT WAS WHEN imI HANDED YOU THE BOX. Are you Calling me a LIAR?I DON'T LIE,YOU WASTE OF SPERM.G
-
October 2023 by Anna Devine
Terrible customer service from most of the week day morning crew. Me and my partner walked in excited to get supplies for household renovations we'd finally saved up for. First up was paint! We walked over to the paint counter (which had just been reoriented to maximize space it seems) and the employee who was working at the time looked to be fulfilling a large order and didn't acknowledge us (understandably). My partner looked at paint swatches while I waited patiently behind a woman in line for paint. The employee didn't acknowledge her either despite her waiting in line for over 10 minutes. She had to walk over to him and ask politely if he was able to help her, which he begrudgingly responded that he was working on a large order and he could not help her (did not offer to help at a later time just said no) to which she replied nicely, "Okay, I'll come back in a few minutes". I stood at the counter for a few minutes before recognizing that he wasn't going to address me either and my partner and I decided we would get paint elsewhere. I'd like to mention that instead of acknowledging us and the nice lady ahead of us, he continued to complain about the new setup to any of his coworkers that past. We ended up purchasing a few items which totaled roughly $400. During the checkout process an employee who had helped me and my partner ring up an item that had a missing barcode said "I can save you $80 on that order" and obviously my partner said "Sure!" thinking he would just scan a 20% off coupon or something you'd expect to see at any other trustworthy store, No! Instead he preformed an unauthorized credit check unbeknownst to my partner, and what do you know, we weren't approved for their credit card (which we didn't know we were applying for) which meant no 20% off, but we were less $400 and a few credit points. Thanks Lowe's!I would also like to note that when I explained what happened to their customer service department, they hung up on me. Love it!If you've made it this far, I hope you have a lovely day. Thanks for reading and I hope this helped you!(This does not reflect all of this locations employees. They do have some lovely staff members. Just not these two it seems.)
-
October 2023 by Anna D.
Terrible customer service from most of the week day morning crew. Me and my partner walked in excited to get supplies for household renovations we'd finally saved up for. First up was paint! We walked over to the paint counter (which had just been reoriented to maximize space it seems) and the employee who was working at the time looked to be fulfilling a large order and didn't acknowledge us (understandably). My partner looked at paint swatches while I waited patiently behind a woman in line for paint. The employee didn't acknowledge her either despite her waiting in line for over 10 minutes. She had to walk over to him and ask politely if he was able to help her, which he begrudgingly responded that he was working on a large order and he could not help her (did not offer to help at a later time just said no) to which she replied nicely, "Okay, I'll come back in a few minutes". I stood at the counter for a few minutes before recognizing that he wasn't going to address me either and my partner and I decided we would get paint elsewhere. I'd like to mention that instead of acknowledging us and the nice lady ahead of us, he continued to complain about the new setup to any of his coworkers that past. We ended up purchasing a few items which totaled roughly $400. During the checkout process an employee who had helped me and my partner ring up an item that had a missing barcode said "I can save you $80 on that order" and obviously my partner said "Sure!" thinking he would just scan a 20% off coupon or something you'd expect to see at any other trustworthy store, No! Instead he preformed an unauthorized credit check unbeknownst to my partner, and what do you know, we weren't approved for their credit card (which we didn't know we were applying for) which meant no 20% off, but we were less $400 and a few credit points. Thanks Lowe's! I would also like to note that when I explained what happened to their customer service department, they hung up on me. Love it! If you've made it this far, I hope you have a lovely day. Thanks for reading and I hope this helped you! (This does not reflect all of this locations employees. They do have some lovely staff members. Just not these two it seems.)
-
October 2023 by Monique H.
The Lowe's store had a posting for their location. A friend of mine who both interviewed and received the job took a drug test (passed), signed all the necessary paperwork and was told "Welcome to the Lowe's Family". David (who did the drug testing stated that someone would contact them for orientation. Four weeks later and no word from Management or the H.R. person at Lowe's. After multiple calls asking for the H.R. person being told she was on vacation, at lunch and in meetings at various times; a phone number was left three different times for this H.R. person to return the call. As of this moment no one has reached out to say anything. This is both unprofessional and unacceptable to waste someone's time to mislead them and lie at the same time. I highly recommend not even wasting your time to interview for a job here as they do not care about how they treat people and playing games/being rude, disrespectful and unprofessional seems to be at the top of their list of priorities instead of hiring great people to provide customer service to their store/customers. There are too many places in Chester County with Now Hiring signs who need help and will not treat you like the Management Team or H.R. Team at Lowe's.
-
September 2023 by Chris Rhoads
Went to pick up a ride on mower. The guy at the pickup desk helped me out checking in; had me pull down to the loading dock. 2min later the guys rolled out my mower, pushed it up on the trailer and that was it. Super easy! Much appreciated the ease of the pickup. Thanks!
-
September 2023 by Karen
I bought a dishwasher from Lowe’s about 5 years ago. The dishwasher was only in my home for 34 days when it started leaking all over my kitchen floor. I called Lowe’s asked to speak with the manage. He told me that after 30 days the dishwasher can’t be returned. That I need to call the manufacturer. I have had bnothing but problems with this dishwasher. Had the manufacturer come out multiple times thru the years. Since Lowe’s doesn’t stand behind their products. I decided to go to another appliance store for all my future appliances.
-
September 2023 by Michelle H.
Went to Lowe's for new doors. Paid $35.00 to Sean in Millwork to have someone come measure only to have my phone number recorded incorrectly. After realizing i hadn't heard from anyone i called and got my number corrected. The vendor called immediately after number was corrected and scheduled a time for later that day. They then called back to move the time up 4 hours. I was not able to accommodate the new time, so we rescheduled. Day of rescheduled appointment vendor calls an hour after the appointment window starts to cancel. Rescheduled again for Tuesday morning. Vendor arrives take measurements and pictures. Friday i follow up with Lowes and they have not received the information from the vendor. I call back on Sunday, still no information and Sean in Millwork is rude and dismissive. At this point it doesn't matter because I would not trust Lowes or their vendor to order the correct size door or to install it properly.
-
August 2023 by Daisy Peguero
Very disappointed in their service, I ordered a washer online only because delievery date was for the next date. I called customer service and they have no idea why the website said the date and communicated that delievery would be a couple weeks. I voiced that speaking to a supervisor or cooperate on this concern. That’s false advertising just for customers to buy things. I feel tricked as a customer and immediately cancelled my ordered. Gladly take my business to another franchise where they don’t lie to their customers and are a trusted business.
-
July 2023 by Mahesh Katragadda
Excellent staff, excellent customer service and excellent leadership. Every staff member is willing to help you which you don’t see in other home improvement (especially home-depot) stores. Special thanks to David English, Doug and AJ for helping us with my recent project purchase.
-
July 2023 by FJB LGB
Decent store, although they didn't have the GE light bulb I needed. Found it at Walmart. Did buy a few other things but the cashier obviously didn't like her job. Never said a thing and threw my bag in the cart. How is no one seeing this at the front of the store? My advice is to use the self checkout if you have to shop here.
