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December 2023 by Dimitris Alevras
I was sent to this SK location by my insurance. They were prompt, had the car ready when they promised, and provided convenient hand off with the car rental company.However, a couple of months later the parking sensors stopped working and the grille started coming off. I took the car back. They looked at the grille and fixed it (so far so good since then). They seemed unwilling to look at the parking sensors and said that someone will call me. Three months later, I am still waiting….May be good for routine body work but would not go back for anything more involved.
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December 2023 by Robert grzywacz
Very unprofessional, don't care if it was Friday or not. When someone's Insurance Company tells them to set up an appointment to Get an estimate on damage for a claim, and this shop prompt you to use their online service VS talking to somebody on the phone because they weren't answering the phone.You drop your car off. Have a full conversation with the guy telling him that you just want the estimate ask when It will be ready his response is on Monday. You call on Monday afternoon and they It tell you you only made an appointment to drop it off. Nothing was done.Do not recommend.
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December 2023 by Andrea Y.
DO NOT TAKE YOUR CAR TO CRASH CHAMPION IN THORNDALE!!!Jason the manager was the most arrogant person I have ever had to deal with!I dropped my car off on a Monday.I was told that since they were a preferred shop with my insurance they would not need to have a claims adjuster come out.They called me back WEDNESDAY I thought they were going to tell me my car was done.They called to say they were still waiting to hear back from my insurance for an adjuster to come out!I asked why no one called to let me know because my car is drivable it is all body damage. Jason said it was because my insurance dropped the ball.I told him I had just wasted three days of my rental car he said take it up with your "incompetent insurance company"!Of course I wasn't very happy but I went to pick up my car and they hand me my key fob and I notice my key is missing!When I dropped off the guy at the desk was nice enough to take it off my keychain since I have long nails.When they returned it to me there was no sticker or name tag on it, it had just been sitting somewhere.I immediately asked where key was they had no idea and thought maybe I had lost it!!!They did make minimal effort to look for it but they said they had no idea where it was!Ridiculous! I always check to make sure it's there it's just something I've always done.I told Jason I just had the battery replaced in the starter and I know 1000% my key was there.He said send me a bill and I'll think about replacing it!Then Jason said they couldn't get an adjuster out until the following week on Dec 7th.He also said that honestly he had enough work to keep him busy into the new year so if I didn't like it take my car elsewhere!I was not only embarrassed because there were other customers in there at the time I was upset.I asked to have his boss call me about the key and the entire situation.I did get a call back from someone claiming to be Jason's boss he says d he would check into and get back to me........I'm still waiting.The day I left the shop I got a call from my insurance confirming that I wanted to cancel Dec 7th as per Jason at Service King/ Crash Collision!I told them absolutely not!I was then told they had a second shop and it might be better to use them with the issues I was having with the current person in Thorndale.I thought that would be best.Called them asked them the same thing was told again no adjuster was needed they are a preferred shop so I AGAIN rented a car.I dropped off the car was called later saying they could not get an adjuster out until Dec 11th!I picked up my car that day wasting now 4 days of rental car fees!The adjuster came out to my home on the 11th and once I got the estimate sent to me I called Crash Champions on Ship Road yesterday to see when they would have time to do my car now that everything was in order.I was told by the guy on ship road that since Jason in Thorndale was upset about me reporting his actions and my lost key that he was told he wasn't ALLOWED to work on my car!!Have you ever heard of such ridiculous behavior?I was told by Thorndale they were too busy and didn't care if they worked on my car or not!I told him they could have said they were backed up before I even brought the car in.Then when I asked where my key was Jason said they couldn't possibly have list it!He was basically accusing me of trying to get a new key out of them!!!They wasted three days of my car rental and did not bother to call me as my car sat there!Anyone would be upset, then losing my key was just too much!Then his ego was so hurt because I asked to speak to his boss about everything that went down he tells the other shop not to take our business!Sounds like his ego is more important than his customers.Unprofessional!!!
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August 2023 by Amber Smith
Second time going there for an issue with my car. They are always quick, efficient, upfront, and friendly. Happy to take my car back to them for future work.
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August 2023 by alex sizena
No issues at all and everything worked out perfectly. Great people!Services: Painting
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June 2023 by David Lanigan
I asked for an estimate called them about 10 times trying to get it and they only picked up the phone twice both times saying they would send it right over and then just ignored me. I would have been much more grateful for a simple refusal, but instead I had to wait two and half weeks under the unfortunate delusion that this place had an iota of professionalism, which they most certainly do not. Worst customer service, ever, anywhere.
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June 2023 by Myla Rabano
The receptionist she is not friendly,I don’t know why she’s still there working. I’m sure they could hire better than her with good customer service
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April 2023 by Jay Garrick
I can’t say enough about how good my experience was with Service King/Crash Champions in Thorndale. They have the best customer service and kept me updated every step of the process. My car was hit from behind and needed a new rear bumper and the lift gate needed to be replaced. The car was ready earlier than promised and it looks like new. The paint job is beautiful and matches the rest of the car perfectly. I would definitely use this body shop in the future.Services: Body & Trim
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October 2022 by Ellen Lambert
I was extremely impressed with the job they did. I hit a deer and had front end damage.They complete the job in the time that was quoted. The car was very clean when I picked it up. It looked like new.I would use their services again.Service: Body & Trim
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October 2022 by Brian Roselli
Sooooo….my client had an accident today and I am an insurance agent. And I am her insurance agent and I called for a tow and asked the car to be towed to Service King in Thorndale - next to the train station. I called service king to let them know the car was being towed there…and the woman who answered the phone at service king was so rude. She told me that too many cars were Bering towed there and no one was calling to tell them and she is not sure when they could fix it. I said the car will be a total loss…I just need it to be towed off the street. And you are a preferred shop for my company. And she said well we just have too many cars here. I explained it will not need to be worked on and we will move it to be evaluated soon. But she was relentless. I will never use them again. Ever!
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October 2022 by Spyder Digits
I’m giving this place 3 stars not based on the work they did to restore my car after I was hit, but rather that after I picked up my car, it wasn’t finished. The car had significant damage to the front and it was repaired and painted very professionally. But later, I found a large area on my driver’s side door had what looks like a buffer, or something like it, left a noticeable blemish. It sticks out especially because my car is black. That part of the car wasn’t even damaged, so I don’t get it. Also, my steering is way out of alignment. I haven’t called them yet, to make them aware of my car’s issues, but I will, and I’ll update my review based on what happens. Fortunately, their work is guaranteed, as all reputable body shops should be.I should say that when I picked up my car initially the nice lady who took my info/inspected my car was very professional, and efficient. She gets 5 stars. I’ll update soon.
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October 2022 by Steve Daniels
My car had been in a parking lot. They did a wonderful job of making it look brand new.
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September 2022 by Tiffany Marron
Our car is currently there but I couldn't wait to express my gratitude for Service King. My son's car was hit and run and there was damage to almost the entire left side and bumper. Patricia checked us in and was very professional, helpful and empathetic to our situation. The car rental place will even pick my son's rental up there instead of him trying to find a way to be at two places at once. This is an example of two wonderful companies working together for their consumers. I'll post pics after the work is done, but just so grateful for companies such as Service King in Thorndale and Enterprise in Coatesville.
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May 2022 by Jean Maitre
They did my body work after I hit a deer. They completed the work in a couple days instead of a week. They cleaned my car and returned my rental car. It couldn’t have been easier. Everyone there was helpful, professional and nice.Services: Body & Trim
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May 2022 by Jess White
Great, high quality repair of my purple HRV! Fast and professional - in and out in the same week. Thanks Service King!Services: Body & Trim
