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November 2023 by Julie E.
All About Vacuums has fantastic customer service! I brought my vacuum to them for repair (one of the blowers wasn't blowing, that's the best way I can describe it). They checked it out by taking the whole vacuum apart. They couldn't find anything wrong and even ran it for two hours with no problem. Bob would not let me pay him bc he didn't find anything wrong. I was blown away. Who does that these days?! I would never buy a vacuum, or have one serviced, anywhere other than All About Vacuums. Thank you again Bob!
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October 2023 by Dale B.
Yes I did cut the cord..the customer service representative told me to. And send her a picture to prove the cord was cut. I put a picture up for review..I received a new vacuum cleaner. And not from All about vacuum.
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October 2023 by Mel M.
Bill was so helpful when placing my order. I think their customer service is top notch! I meant to do a review 8 months ago when I bought the vacuum and forgot. I went in to have my vacuum serviced, because we have a lot of animals, and once again, they showed their customer service. I will always buy a vacuum and the accessories from this store.
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September 2023 by Amber R.
I have been buying cheap vacuums from big retailers for years until I stumbled across this gem over a decade ago. I've purchased two canister vacuums from them, a Miele and a Sebo as well as a simplicity cordless stick vacuum. I wasn't sold on the products at first, but after having my Miele and sebo for a decade now with 0 problems and fantastic service from Bob and Bill at All About Vacuums I am assured that I have the best vacuums out there and two of the top experts help whenever I need it. Every time I go into their store I'm greeted with a smile and find myself having a good laugh. I'm always taken care of if my machine needs a bag, filter, belt, or yearly tune up. I did have to replace my Miele wand which was covered under warranty and Bob made sure to take care of that for me. This place is the best around, you can't find guys like this at a large retail store. Thank you for all your help over the past 10 years! Support our small businesses.
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August 2023 by April C.
I will never do business with them! Horrible customer service and even worse return policy. All returns costs are paid for by the customer and some products will be charged a restocking fee. I shopped the All About Vacuums website looking for a shark lift away vacuum. Clicked on this model ZU780 looking for a feature that it will lift off the upright and allow you to use the motorized power head with the hose & pole to reach under furniture. All about vacuums website showed a picture of the feature! Great, exactly what I was looking for and made the purchase. Received the shark left away vacuum and got it all assembled and was so disappointed it did not offer the feature pictured on their website.I reached out to All About Vacuum's to notify them that the product was NOT as described and pictured on their website. Bob whom answers the phone said that was a photo provided by Shark. He kindly offered for me to simply follow the return instructions on their website and they would evaluate my refund after inspection on the returned product in its original packaging.I never even turned on the vacuum. I repacked it up in its original box & packaging and drug it down to the UPS to be quoted $165 return shipping costs.I then went to USPS and was quoted $145 to return the vacuum.The vacuum's original cost was $199. Plus the return costs and a possible restocking fee?I contacted Shark directly to complain about All about Vacuums as a distributor / dealer, only for Shark to say that they do not have All About Vacuums as an authorized Shark dealer.All About Vacuum said it was drop shipped from the manufacturer! After reading a "F" review from the BBB and poor reviews online and YELP.My bad for not knowing their return policy. Although I never would have wanted to return it if the vacuum did what was shown in a photo on their website. Very misleading. Note: They have updated their website by removing the photo the that showed the vacuum feature it does not have.This company has poor customer service, sent several emails before they answered one. Called them and not very understanding of why I wanted to return the vacuum because of their misleading photo. They didn't suggest exchanging for a vacuum that could do what I needed. They lack in any customer care service.The return shipping is cost prohibitive to the customer to return it so I am stuck with the vacuum. I will never again do business with All About Vacuums!***** Update *****After yelp review was posted and several times requesting a return label, they finally agreed to send one and did fully refund the vacuum, but what a nightmare!
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August 2023 by Cary Paine
I had ordered a Numatics vacuum from them online and was initially frustrated by the state it arrived in. However they took care of the issue immediately and made sure that I was fully taken care of. Not often do I get service like this. Thanks guys!
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June 2023 by Robert Lombardi
I went to their show room and they had a ton of stuff very well laid out. Helpful and knowledgeable too.
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May 2023 by Bubby Ubby
I can’t say enough about this place. I have had repairs done. I bought my new Riccar here. I buy all of my bags and filters here. The two gentlemen behind the counter are always very helpful. And they always carry my purchases to my car for me! I always recommend all about vacuums to anyone I know.
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May 2023 by ANGELA KOLB
Heard about this place from a couple of friends when I was thinking about buying a new vacuum. They talked very highly of the place. So I made the trek down from Tamaqua and was very impressed with all of the knowledge and customer care I received that day. They even did a demonstration for me. I purchased a Sebo Airbelt K. I absolutely love it!! Bill and Bob were very professional and helpful. I would recommend to anyone who needs a new vacuum or a vacuum repair. It was so worth the trip. Kudos ; )
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May 2023 by Lynne E.
Since I don't trust Amazon when I purchase appliance replacement parts, I go searching. I needed a new filter for my Dyson cordless vacuum and I contacted Dyson. All out of my filter. I found All About Vacuums through a Google search and ordered. Easy to find, well stocked, authentic parts. And customer service is fantastic. Thanks, Bob, for your speedy service!!
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April 2023 by Gary Walls
Spoke with Bob on the phone about different vacuums I was comparing. He was very informative and polite. He explained to me pros and cons of each. Bought the same day and immediately shipped. Great experience and employees, I would highly recommend! Thanks again for your service.
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April 2023 by Heidi Wilkerson
Zero customer service, extremely rude. Do not recommend.In response to your reply:The gentleman I spoke to on the phone at your company was extremely rude. You did offer for me to return the item for a $250 restocking fee after first offering to order a replacement part without even seeing the vacuum and knowing what the problem was but assuming we broke it. Miele does not charge a restocking fee so I would encourage shoppers to buy directly from Miele for a better customer service experience.
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April 2023 by MSGT Stokes
Stopped by with my shark vacuum and told they can’t get the part, shark wants you to buy new, went on Amazon and bought the part for 11 bucks and utube how to fix it in 15 minutes. Guess they don’t like repairing, just selling.
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March 2023 by D E.
I purchased a vacuum from this merchant which did not work from the start. It made a funny noise and the brush did not turn. We checked the belt and it was fine. When we called the owner, we were told that it was the belt and they sent a belt even though I told them that that belt was fine. Belt received and it did not fix the problem. After trying to get in touch with the owner and being put off for 4 days, we were finally told that something didn't add up and we must have broke the vacuum. Do not do business with this company, they do not stand behind the quality of the vacuums that they ship.
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January 2023 by Anthony Traino
This place is a family business with excellent expertise in vacuums. They sell quality products and they stand by their products. This is the only place in the area to buy a vacuum.