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July 2023 by Dmitri L.
Horrible service in cleaning the pool. Mt Lake were doing good job in fixing pool leak and other problems before. So I decided to hire them to open and clean the pool. I was charged $800+. And not only the pool is green, but they charged me for service that they did not provide. I was charged for cleaning the filter when in fact it was not even opened. They were always in a hurry and spend 10 minuts on the job. They dropped 2 plugs on the bottom of the pool and they vacuumed around them instead of picking them up. They left without any instructions on the next steps. Did not add salt to the pool (see picture after they left) . I need to do everything from scratch myself.
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April 2023 by Christy R.
JJ came to my home for a pool indoc. New owners and needed to understand the ins/outs. JJ was so nice , patient and knowledgeable. Highly recommend Mt. Lake Pool and Patio. Would definitely recommend.
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July 2022 by A D.
Have always had really good experience with Mount Lake. Motor repairs and supplies etc. Usually very fast turnaround on repairs and very reasonable pricing. Typically good advice from the older more experienced staff, but suggest avoiding younger staff who seem much less informed. Prices can be a bit high on certain items and suggest shopping online to check price before buying at ML. Paying a bit more though is worth it for the advice in-store.
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July 2022 by Sheri L.
Customer service leaves A LOT to be desired. We have been using them for several years for our regular pool maintenance, etc. I think the guys who come out are ok, but the in-house staff and just generally how they run their business is not good. They recently "repaired" our motor (mid May), was supposed to give us a quote for new one (never received) and our "repaired" motor just died (early July). We called them after hours on a Saturday and left a message - wasn't necessarily expecting a response over the weekend, but they never called me back! It's Thursday and I had to call them. We found an excellent pool service who helped us out on a Sunday and I will look to change companies as soon as they have capacity for new clients. For now, I guess we have to stay with subpar service. Disappointing.
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April 2022 by Matthew O.
Horrible service. We showed up for the once a year warehouse sale and they wouldn't let us (or some others) in. No wonder their other location closed down.
