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February 2024 by Crystal Connor
Worst post office customer service, including management. Rude and not helpful, unbelievable everytime. Always avoid this one if you can.
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December 2023 by Jessi Klein
Doylestown post office is very convenient in the way of location. The gentleman that works there full time is always professional, helpful and pleasant. However, when dealing with the woman that works there, she has never been anything but unpleasant. Never a hello, thank you, or have a good day. Just miserable.
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December 2023 by Joseph M
Mail Tirant at the counter! Making up "the rules" so you can finally decide to go to different branch. The other guy, Jay, is very nice and hard worker.
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December 2023 by Ana
The one lady that's always at the desk is so rude and is never helpful. literally the worst USPS I've ever been to
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December 2023 by Sonia Ponnit
Losers. Terrible Saturday hours. Will always just parcel place.
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August 2023 by Talein Evans
Doylestown has been my local post office for the past 3 months. In those 3 months, I've had 29 packages supposed to be delivered and only 6 have been delivered as they were supposed to. The other 26, go from "out for delivery" to "held for pickup at request of customer" which I did NOT request. I've called countless times, sent countless emails. Been told they'll handle it and fix it. Has not happened. Today, a package went from out for delivery, delivery attempt failed to held for pickup at request of customer within 3 minutes. Three minutes. Because of this issue, multiple packages show up days late and ONLY after I call about their newest screw up. It doesn't matter who you talk to or what they say, because sure enough, the next package will do the SAME thing... pretty hard being disabled and cant drive which is why i use online shopping when available. I've lived all over the United States and this by far is the worst post office I've ever had the displeasure of working with
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July 2023 by Kevin F.
Postal carrier stopped my mail without our request, because he heard we were moving. He did this 1 month before our moving date, had all our mail returned to sender. After finding this out after a month of no service, we put in a change of address form. We then moved no mail forwarded to our new address after two weeks. Finally recieved two pieces of mail at new address from post office. Letter stated that all mail is still being held until we return to the branch were we filled the change of address form.Drove 11/2 hours back to Doylestown to prove our identity. Spoke to first person behind service door. After about 10 minutes just standing there waiting for 10 minutes for someone to respond. Once waited on was told that the issue needed to be handled at front with the postal clerks at counter.Upon presenting them with the letter from postal service ansd all identifying documentation. They argued amoungs themselfs as to how to proceed. After 15 minutes of them contradicting each other they told me they could not help me, I needed some secret bar code which did not exist, at least in the paperwork sent to me. They were combative and extremely rude to me and my wife whenever we tryed to ask a question. The comments were boarder li e racist. I then ask to see a supervisor and then thats when things really escalated to unacceptable behavior. I waited 10 minutes to see a supervisor to answer the service door again. The entire time we were waiting for the supervisor to answer, the two clerks up front we talking about us in derogatory statements to themselves and the waiting customers." What do you want" in a ignorant voice was the greating I recieved once he came to door by the supervisor. I presented the letter we recieved, he perused over it for 3 seconds or so and his comment was" so, what do you want me to do about this and shoved the letter back at me. Trying to keep my professional demenor I stated that I have all appropriate documentation to present, and I just want to get my mail which has I have not recieved in almost 2 months. He rudely stated we dont have your mail, argued somemore with me when I asked him then how has my mail. He then slammed the door in my face.He did not even give me an idea of how to proceed from here.once again the two clerks clerks up front were laughing and ridiculed us the whole time out load in front of everyone in store.I have never been treated with such disrespect and borderline criminal activity as this.At this point my mail is being held somewhere from me, and I am going to persue mail tampering issues.I left this post office humiliated and got no answers as to how to persue this matter.Meanwhile all important bills and letters that addressed several important life issues are in limbo for 2 months. I am a cancer patient who is waiting on important health documentation.I am seeking legal action againts this branch for misconduct which in my eyes was borderline criminal and mail tampering charges.Have not heard the last of me yet!Kevin Forman
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June 2023 by Sonya Kaminsky
I was expecting a package from sister, they said they try to deliver it 15 days ago( not true,i was home), I had to drive to post office to look for it myself.
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June 2023 by Gregory Z.
Avoid the New Britain Post Office like the plague. On many occasions, Greg the postal worker there has been extremely rude to me or other customers. When I arrived today I could see he was annoyed with the customer in line before me. I'm not exactly sure as to why. At my turn I asked to purchase a roll of stamps. While using my debit card there was some sort of problem. Something to do with a PIN. Greg, clearly annoyed with me came around to my side of the counter and canceled the transaction. He then proceeded back behind the counter and put the stamps back in the drawer. I asked him what I needed to do to buy some stamps. He said "Nothing, I'm not selling you any" . He then threatened to call the police on me. I told him to please do so as I walked out the door.Don't believe me? I'm sure there is video evidence.
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June 2023 by Karen F.
No complaints from me, thus far. Our carrier Alane (not Elaine) is fantastic and the main PO in D-town is much improved from the dinky little PO we had through the 70's & 80's.My how things have changed.Be patient and Don't come over lunch hour.Come in the AM if you can.A full service PO.
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May 2023 by Daniel K.
I guess I shouldn't be surprised given the rating they already have. A disrespectful gentleman, was very smug and demanding. He also wouldn't identify himself and given the public status of the building also violated civil rights, by attempting to restrict a journalist's right to film. He made false allegations and made false presumptions. Another gentleman stood by his side in agreement as well and given that no one else came out, we can likely assume one of them was the manager if not Postmaster. Bottom line, seems like this place has some serious management issues. Very unprofessional. And we pay for them...
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May 2023 by Christopher Smith
Just saw a video of how this post office treats the public. Government workers treating the public like trash because they are exercising their rights
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April 2023 by Shannon Lelli
Your employee Coco helped me so much and I am forever grateful to her!!! Excellent customer service and her smile lights up a room?
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March 2023 by Donald Hower
This branch conducts a high volume of business so be prepared to smile and be friendly! Besides that, the postal workers were professional and courteous!
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December 2022 by Vaishali Redkar
Wish i could give ೦ stars, no sense of customer service, people working here are clueless and fighting for a simple tape, like get your own, i mean really.. for a small tape.. wouldn't come here again
