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February 2024 by Wyn
It’s not just the blond woman. There is at least one other female pharmacist who is cold, and completely unhelpful. Won’t fill my dogs cancer med more than two days in advance. This is not a controlled substance. I have explained to two pharmacists there that she is a dog, and she sometimes finds the pills that I hide in food and she spits them out so I have to hide another one and that I can’t always get to the pharmacy within the narrow window if Im away so they don’t have meds to give her at all at home. The woman with the dark hair kept evading my question when I asked what prevented them from filling it early. When I asked her to over ride it, she told me to come back tomorrow because they were closing. I miss the Rite Aid pharmacist. Always tried to do right by the patient, even when it’s a dog. This pharmacy also told me my son’s medication had been discontinued and they couldn’t get it anymore after we waited a week and a half while they said it was coming. It turns out the order # had changed but they couldn’t be bothered to look closely at their screen. The rite aid pharmacist explained it to me!
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February 2024 by Gary Fisher
Good for prescriptions but regular items are overpriced. No bargains.
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February 2024 by Tony
Go to any CVS other than this one. Most of the staff is very pleasant but if you have the misfortune of dealing with the blonde woman working the pharmacy, run the other way.Unhelpful and combative. Insisted my insurance didn't cover my medications. I told her CVS has the wrong insurance on file. She refused to listen. I switched my prescription to the CVS on Easton Rd where they happily updated my insurance and refilled my prescriptions without issue.
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January 2024 by Anita Dunin
Took them one week to figure out that’s my kids medicine not going to be covered.. CVS absolutely doesn’t care about the costumers.
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July 2023 by Slik jo
Love CVS and have been to multiple locations without complaint. This location however has made me change my perspective of the company as a whole. The manager John was completely rude and on edge. You will not be getting my business anymore.
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March 2023 by Deborah L. Davis
This particular CVS since opening always excellent even through lockdown in pandemic. Associates friendly kind and very helpful. Store always stocked. They process my photographhs perfectly and timely.
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February 2023 by Len DiSesa
This CVS Store on Susquehanna is a really great store. Very clean, very well-run, shelves are well-stocked, very convenient. The CarePass program also provides customers with additional savings.John, the store manager, is always very helpful.
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October 2022 by Liz Cosline
Terrific store. Everyone was very nice. Explained the shot I got. Very clean. Well stocked. Looked very nice. Good location.
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September 2022 by David Kim
A tall, blonde, female Pharmacist had an attitude with me when I was asking a simple question to the gentleman helping me about Covid test kits. I was told I can use my health insurance to get them and the gentleman asked me if I was trying to get it through Medicare and then she chimed in with “does he look 65 or older?! They’re in the front.” while shaking her head.
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February 2022 by The K
The pharmacist was completely unprofessional. I asked if a 102 fever is common with the booster shot and she hung up on me! What a joke!
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October 2021 by Sue T
Too expensive. Some items double priced
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September 2021 by Amy Spencer
The pharmacy staff are friendly, kind, professional, and consistently go above and beyond to take care of my family.
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April 2021 by Esmerelda S.
This CVS had decent selection of products, pretty typical. I usually go to Rite Aid because I live near them but came to this CVS since its near my grandmother. Upon checking out The cashier asked if I had a cvs card phone number. I said no, I usually go to rite aid I dont live near here. I bought nicotine gum and he asked for my ID. The cashier then looked at my license and looked at my address and commented how I do not live that far. As a woman shopping by herself I found this really creepy. There is no need for someone to examine my address on my license and comment that its not that far, implying he knows where I live. This is really creepy and not appropriate in my eyes. Some may think this is no big deal but as a young woman I found this inappropriate and quite creepy, he was also very condescending. Will be calling management to report this as well. If you are a woman shopping/ live alone be aware of this creepo.
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March 2021 by C R.
My husband had a Covid 19 vaccine test on February 19,2021, he was told that he should have the results via My Chart with CVS in a few days. He kept checking the website under his chart and it keeps stating there are no test. There is no where that he can find on the chart to send an email, the chart states test come back in a few days but there maybe some delays. But two weeks is unreal and you cannot get anyone on the phone or email them. The answer service gave a number to text to for info on the test and he did but we have no reply from that to date. We should have known better because we have problems picking up prescriptions with the Willow Grove CVS on Fitzwatertown Road. When picking up prescriptions you wait in line before they even ask if you need help and the line continues to build before they address anyone in the line. They seem to have way two many customers for their staff to give good customer service to. Also staff can stand to be more customer focused. Beware......
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February 2021 by Scott Loev
Nice people and good service- just go inside, don't wait for the drive thru